Agent Client v5.0 Release Notes – March 2013

ContactAtOnce! has developed a number of enhancements to the Agent Client, now available, as v5.0. These enhancements include several functional and technical enhancements including:

  • New Look for Chat Window
  • New Look for Buddy List
  • New Look for Internal Chat
  • New Look for Mobile Text Connect
  • Custom Skins
  • Talking Points
  • Origination URL Tab

 New Look for Chat Window
ContactAtOnce! has greatly improved the agent client user interface including the following enhancements.

  • Updated Graphic Design – the layout has been improved to better manage the content associated with the chat conversation. Conversation elements are on one side and contextual content on the other in separate tabs for easy access.ac5-1
  • Smaller Window Option – handling multiple chats at the same time is made much simpler in version 5.0 with the smaller window option. The “context” or “tab area” can be hidden and exposed with the click of a button.
  • Chat Left or Right Option – you now have the option to have the chat area show up on the left or right side of the window. Shown below is Chat Left and above is Chat Right.

New Look for Buddy List
ContactAtOnce! has enhanced the buddy list with improved graphics and layout. Agent photos and Online Status now appear in each row. People who are “Online” are shown at the top in alphabetical order followed by people who are “Away” or “Extended Away” status. People who are “Offline” are listed at the bottom.

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New Look for Internal Chat
ContactAtOnce! has enhanced the internal chat window to better display conversations with people on your buddy list. Agent photos are now present and messages from each person are offset to the left and right using a different color background for each speaker.

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New Look for Mobile Text Connect
ContactAtOnce! has updated the look for the Mobile Text Connect alert window giving it greater contrast from the chat alert. Messages from the agent and consumer are offset in speech bubbles made to look very similar to an iPhone text conversation.


Custom Skins
ContactAtOnce! now offers the ability to customize the appearance of the application with a publisher skin. Publishers and OEM’s may design there own skins according to the ContactAtOnce Custom Style Sheet Specification

A few examples of the custom publisher skins in place now are listed below. Click on the publisher logo to see the corresponding skin.

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Talking Points
ContactAtOnce! now provides a path for third-parties to insert relevant content in a chat conversation based on specific triggers within the conversation. The PureCars alert is an example of such content. Imagine a chat conversation between a consumer and an Auto Dealer who is also a PureCars subscriber. The VIN number is passed when the conversation starts. ContactAtOnce! recognizes this as the PureCars alert trigger and notifies the PureCars servers via web service to insert the PureCars Value report for the identified VIN. PureCars servers then post the content to the conversation via web service and it appears to the agent as shown below. The agent now has valuable “Talking Points” on the vehicle of interest and may choose to share that information with the consumer. The PureCars logo is clickable and will open the value report in a separate browser window when clicked.

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Origination URL Tab
Knowing the exact page from which a consumer started a chat conversation is powerful context for the answering agent. Being able to browse the originating page is even more powerful. ContactAtOnce! now opens the originating URL in a separate tab for full view by the answering agent.