ContactAtOnce! Behavioral Chat Invitations (BCI) are rules-based automated chat invitations issued to web site visitors based on one or more behavioral triggers. Uses data gathered through Live Visitor Tracking script as basis for real-time trigger analysis.
- Increases Chat Volume – more chat invitations means more chat conversations.
- Intelligent Targeting – Invitations can be tailored to the behavioral patterns of the shopper at all stages of the sales funnel increasing influence upon the shopper to chat.
If time on site current visit > 3 mins AND # visits > 3 in last 2 days, send Free Oil Change with Test Drive invitation.
Portal user would have uploaded the oil change image and specified the invitation text on Behavioral Chat Settings page.
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Behavioral Chat Invitations are automated so they must be configured in the portal. Each BCI has a Type and a Rule.
Three types of BCI are now supported.
One or more of these triggers can be combined to create a rule.
- Repeat Visitor Threshold ( >= X visits in Y days )
- Time on Site Current Visit ( >= X mins on current visit)
- Landing Page =
- Current Page =
- Keyword =
Example: Time on Site >=5 mins AND visits >=3 in 2 days
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