Offline Contact – Feature Overview
Feature Definition
The Offline Contact form enables site visitors who did not engage a advertiser sales rep to leave a message. Instant notification to the advertiser allows immediate call back.
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- Capture lead even if sales representative does not respond to site visitor IM
- Real-time notification, via Short Message Service (SMS), enables immediate call back
Example
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- A site visitor initiates an Instant Connect session
- None of the available agents respond to the Instant Connect lead
- ContactAtOnce! presents the Offline Contact form to the site visitor
- Site visitor leaves message including name, email and/or phone and a short message
- Lead information is captured in lead tracking and analytics
- Lead information is sent to advertiser via email and, if configured, via Short Message Service (SMS) to a designated advertiser mobile phone