Release Notes – September 2015

Overview

Contact At Once has developed a number of new features and product extensions, many of them requested by you, our valued users and customers. Some of the newly released items for Q3-2015 are the following:

Mobile Text Connect Enhancements

Rest Services

Integrations

Reporting Enhancements

Agent Provisioning Enhancements


Mobile Text Connect Enhancements

Hot Opportunity Transfer
Contact At Once! now offers a visual notification that the customer is potentially a “Hot Opportunity” based on the current chat or text conversation. Our Professional Messaging Experts can then transfer the chat or text directly to the agent(s) that you designate.

  • Qualify better opportunities by immediately funneling the most serious buyers to your sales team, while ensuring all shoppers have a positive, satisfying experience when they connect.
  • Better lead qualification – The solution funnels serious buyers to your team for immediate action, while buffering your staff from generic conversations that don’t need their immediate attention…and still providing a great shopping experience for everyone.
  • Alert goes out to all of your designated Hot Opportunity agents with visual indication of Hot Opportunity
  • Hot Opportunity agents get a Push Notification regardless of login status
  • Alert never goes back to the Professional Messaging Experts.

Mobile:
HL_1

Desktop:
HL_2

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MTC Double Opt In Option

ContactAtonce! now offers a way to require your consumers to Double Opt In to a MTC conversation. MTC Conversations that are pending the double in will display with the status of “Session is Pending Double Opt In from the consumer” on the MTC Detail and MTC Performance Reports. This is an Optional feature, please contact your ContactAtOnce! representative to have this feature enabled for you. Double Opt In is meant for customers/industries who have specific TCPA needs.

Agent InitiatedConsumer Initiated - Signal Opt In Consumer Initiated - Double Opt In
Implicit opt in started by consumer. Notice language on point of initiation
AI CISDIS

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MTC Always Send Push Notifications Option
Agents can get Push Notifications when a shopper sends a MTC! For enabled accounts, we will always send Push Notifications to the mobile devices of registered agents.
We also have an option to send Push Notifications to all mobile devices on receipt of customer MTC messages…..independent of online status of agent (desktop or mobile).

  • New and/or unassigned MTC alerts will go to all agents
  • Only the owning agent will receive notifications for MTC conversations that they own

This is an optional feature, please contact your ContactAtOnce! representative to have this feature enabled.

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MTC Time to Release
Never keep a MTC customer waiting again! This feature automatically un-assigns an active MTC or Message conversation from the owning agent after a configurable amount of time (measured in minutes) has passed, since the last consumer message without a response from the agent.

This is an optional feature, please contact your ContactAtOnce! representative to have this feature enabled.

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Web Widget Improvements
ContactAtOnce! has made improvments to the MTC Web Widget window. You can even customize it to your liking.

  • Automatically uses the master conversation style sheet to allow a cohesive look and feel
  • Configurable header statement – Default of “Have a question, we’ll text message you.”
  • Configurable legal disclaimer
  • Privacy Policy and Terms of Use links are always in view

WW_1 WW_2
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Rest Services

Group Text Rest Services
Group Text allows Multi-Family Housing customers to send ,essages, via SMS to their tenants.

These services provide a way for authorized partners to manage groups and contacts. Learn More about Group text. Reference: Group Text API.

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Integrations

Salesforce CRM Integration

ConactAtOnce! is now integrated with Salesforce, allowing you to send lead data to Salesforce. Download the Salesforce CRM Integration documentation.

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Reporting Enhancements

Visit Details
ConatactAtOnce! has updated the Visit Details page on the Chat Conversation Detail and In App Messaging Detail reports.

Enhancements Includes:

  • Displays the conversation details and transcript information
  • Updated the UI display of conversation details
  • Moved the transcript display closer to the top of the page
  • Now using enhanced grif for displaying the data

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Agent Provisioning Enhancements

Agent – Mobile Client Prompt
To help you increase your Agents Online Presence, ContactAtOnce! will now text new agents a link to download the Mobile Agent Client. This way your agents can be online without being tied to a computer, increasing your consumer engagement!

When a new agent is provisioned ContactAtOnce! will

    • Send text to all new provisions.
    • Send text to Standard and Forward-Only Agents.
    • Text should be sent “from” the CAO Support number 1-770-450-9976

Text Received by AgentMobile Download Page
IMG_1420IMG_1421

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