Visual Element Specifications

ContactAtOnce! allows publishers significant flexibility to tailor the visual design elements to meet site style guides.

Publisher Logo (Consumer Facing)

CategoryAttributesComments
ApplicationConsumer Chat Window
Presence Aware Email Window
Maximum Height110 pixels
Maximum Width110 pixels
Acceptable Image Types.jpg, .gif, .png, .bmpAny browser displayable image
SampleN/APublisher-specific
Where MaintainedPublisher PortalUpdate from the Settings Menu > Visitor Settings

Publisher Email Logo (Advertiser Facing)

CategoryAttributesComments
ApplicationWelcome Email
Advertiser Setup Wizard
Maximum HeightN/A
Maximum WidthN/A
Recommended Height200 pixels
Recommended Width400 pixels
Acceptable Image Types.jpg, .gif, .png, .bmpAny browser displayable image
SampleN/APublisher-specific
Where MaintainedPublisher PortalUpdate from the Settings Menu > Advertiser Settings

Advertiser/Merchant Logo (Advertiser Chat)

CategoryAttributesComments
ApplicationConsumer Chat Window
Presence Aware Email Window
Maximum Height110 pixels
Maximum Width110 pixels
Acceptable Image Types.jpg, .gif, .png, .bmpAny browser displayable image
SampleN/AAdvertiser-specific
Where MaintainedPublisher PortalUpdate from the Settings Menu > Advertiser Logo Uplaod

Presence Icon (Present)

CategoryAttributesComments
ApplicationPublisher Site - Presence Icons
Maximum HeightN/A
Maximum WidthN/A
Acceptable Image Types.jpg, .gif, .pngCan be animated .gif
Sample
See library at www.contactatonce.com/iconlibrary.aspx
Should be tailored to site design.
Where MaintainedPublisher PortalUpdate from the Settings Menu > Manage Presence Icons

Presence Icon (Not Present)

CategoryAttributesComments
ApplicationPublisher Site - Presence Icons
Maximum HeightN/A
Maximum WidthN/A
Acceptable Image Types.jpg, .gif, .png
Sample
See library at www.contactatonce.com/iconlibrary.aspx
Should be tailored to site design.
Where MaintainedContactAtOnce! Customer SupportUpdate from the Settings Menu > Manage Presence Icons

Click-To-Call Icon

CategoryAttributesComments
ApplicationClick-to-Call
Maximum HeightN/A
Maximum WidthN/A
Recommended HeightN/A
Recommended WidthN/A
Acceptable Image Types.jpg, .gif, .pngCan be animated .gif
SampleShould be tailored to site design.
Where MaintainedPublisher Image ServerContact your Contact At Once representative for assisitance

Presence-Aware Email

CategoryAttributesComments
ApplicationPresence-Aware Email
Maximum HeightN/A
Maximum WidthN/A
Recommended HeightN/A
Recommended WidthN/A
Acceptable Image Types.jpg, .gif, .png, .swfCan be animated .gif
SampleShould be tailored to site design.
Where MaintainedPublisher Image ServerContact your Contact At Once representative for assisitance

DropIn Click to Chat

CategoryAttributesComments
ApplicationClick to Chat
Maximum HeightN/A
Maximum WidthN/A
Acceptable Image Types.jpg, .gif, .png, .swfCan be animated .gif
Sample
See library at www.contactatonce.com/iconlibrary.aspx
Should be tailored to site design
Where MaintainedPublisher PortalReferenced in integration code

DropIn Click-To-Call

CategoryAttributesComments
ApplicationClick-to-Call
Maximum HeightN/A
Maximum WidthN/A
Acceptable Image Types.jpg, .gif, .pngCan be animated .gif
Sample
See library at www.contactatonce.com/iconlibrary.aspx
Should be tailored to site design.
Where MaintainedPublisher PortalReferenced in integration code


Style Sheet: Footer Background

CategoryAttributesComments
ApplicationConsumer Chat Window
Session Transcript
Click-to-Call Window
Only presented if option for non-present dropin is selected.
Maximum HeightN/A
Maximum WidthN/A
Acceptable Image Types.jpg, .gif, .pngCan be animated .gif
Sample
See library at www.contactatonce.com/iconlibrary.aspx
Should be tailored to site design.
Where MaintainedPublisher Image ServerReferenced in integration code