Contact At Once! Blog

Embedded Chat & Text Windows: Get This New Look

Written by: Angela Wijesinghe on October 11 2017

As a businessperson, you know the importance of making a good first impression and making things more efficient. (Those are probably a couple reasons why your company started chatting and texting!) Well, one of our latest product enhancements—embedded chat and text windows—can help you improve it all. Benefits of the Embedded Window Along with a […]

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Ghosted? 5 Ways to “Resuscitate” Conversations with Unresponsive Online Shoppers

Written by: Michelle Young on October 10 2017

We’ve all been there. Someone texts in, asking a question. You respond with an answer. Maybe you have a back-and-forth conversation for a bit then…poof! You’ve been ghosted. You’re now dealing with an unresponsive customer. How do you breathe new life into that conversation and determine if they’re gone for good or ready to come […]

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Contact At Once! Messaging Extends to Google My Business

Written by: Angela Wijesinghe on August 25 2017

It’s a fact of life that before they buy, people research online (and most use Google). The search giant is making it easier and easier for consumers to connect with the businesses they’re researching, too—first with Google AdWords click-to-message ads and most recently with Google My Business messaging! Contact At Once! can help you manage […]

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Pump Up the Volume: How to Increase Consumer Engagement

Written by: Angela Wijesinghe on August 21 2017

You’ve been chatting and/or texting with customers for a while now, and you’re loving it. You’re one of the thousands who have discovered your customers would rather message than call or email! In fact, messaging is their #1 choice for communicating with brands (more than 75% preferred it over phone or email in this survey). […]

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How to Easily Share Documents During Chats

Written by: Angela Wijesinghe on August 10 2017

When a shopper engages you via chat, you know they want quick answers. But that doesn’t mean they’re not interested in more in-depth resources. Let’s say a shopper is trying to decide between two models, and asks you a question. Or maybe they have a question about what sort of paperwork they’ll have to fill […]

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6 Reasons to Build a Business Messaging Network

Written by: Angela Wijesinghe on July 10 2017

If you’ve been around Contact At Once! for any length of time, you’ve heard us talk about the “messaging network.” No, it’s not a secret society. It’s not a garage band. The network refers to how we link multiple touch points together for you, giving you easier access to customers and the resulting data. (Much […]

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Do You Know Your Work “Big Picture”?

Written by: Michelle Young on July 3 2017

Are you passionate about what you do? Are you as passionate today as you were when you started? Even if you love your job, it can be a struggle to stay motivated—especially in a position where you deal with rejection or customer irritation on what can seem like a daily basis. (Hats off to you […]

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4 Contact At Once! Reports That Gut-Check Your Messaging

Written by: Michelle Young on June 27 2017

Ahhhh, the Contact At Once! portal. For some of you, having all this detailed data at your fingertips is heaven. Or maybe you’re a “big picture” sort of person and want to get in and out a little more quickly. Either way, our goal is to make this easy for you, so take a deep […]

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Your Site vs. Ads: What You Get By Messaging in Various Places

Written by: Angela Wijesinghe on May 30 2017

You know we’re big fans of web and mobile messaging here. We’re not alone, either. Just look at what consumers and automotive businesses had to say about messaging in the shopping/buying process during our 2016 surveys! In fact, there are so many messaging options with Contact At Once!, a LivePerson Company—including where you can deploy […]

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Beyond Doing Good: How Charitable Efforts Make Your Company Stronger

Written by: Michelle Young on May 30 2017

Let me be real for a second: A bake sale inspired this blog post. Seriously. A bake sale inspired a blog because it inspired our company to pull together across departments to help others. And that can lead to powerful internal benefits that companies shouldn’t ignore. Feeding ATL: Bringing Our Office Together Be an owner, […]

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