Contact At Once! Blog

How to Manage Forms in the New Embedded Window

Written by: Michelle Young on January 25 2018

You have our new embedded window on your site. You’ve customized your chat & text engagements. You know what? It’s time to get acquainted with our new customized forms. Now you can gather the information about the customer that YOU want to know…before or during the conversation. There are 5 types of forms available Take […]

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Are You Getting the Message?: Connect With Consumers the Way They Want

Written by: Michelle Young on January 25 2018

In today’s mobile-driven society, consumers have an array of different channels at their fingertips to reach out to businesses and providers. Most people think of these common options: 1-800 number (if you’re desperate), email (if you want to wait) and live chat. While the automotive industry has adopted live chat in large numbers, still only […]

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How to Customize Your Chat & Text Engagements

Written by: Michelle Young on December 14 2017

If you’re rockin’ our new embedded window on your site (thanks to what we refer to as the “unified tag,” which is nerd-talk for cool code), you’re in for a treat. Not only is it a great customer experience, it gives you more control. For example, your Contact At Once! admin can customize the way […]

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Using Dealer Chat to Close Deals? You Betcha.

Written by: Michelle Young on December 14 2017

At Contact At Once!, a LivePerson company, our mission is to make life easier by transforming how people communicate with brands. When we help you move customers closer to purchase via messaging, we consider it a personal “mission accomplished.” Your goal is our goal. So you can imagine how happy we get learning how our […]

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3 Ways to Connect with Customers During the Holiday Season

Written by: Angela Wijesinghe on December 12 2017

Don’t you wish November and December lasted longer? Weather aside, the holiday season seems to turn many of us into more cheerful versions of ourselves—even while we hunt for great deals. Obviously, not everyone buys vehicles as gifts. But there are things you can do to stick in people’s minds as the place to go […]

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What Is Messaging? Connecting with Customers Beyond Chat

Written by: Angela Wijesinghe on December 11 2017

In today’s customer service landscape, consumers have an array of different channels at their fingertips to reach businesses. Most people think of these common options: 1-800 number (if you’re desperate), email (if you want to wait) and live chat. Chat—the ability to send real-time communications via a website or mobile platform—certainly has its advantages. But […]

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Why We Can’t Shut Up About the “Messaging Network”

Written by: Angela Wijesinghe on November 14 2017

  Today’s car shopping path is more complex than ever. People research across brand and dealer sites, Google searches and Facebook Marketplace, aggregate search sites, review sites and more. In fact, Google followed one shopper throughout 139 searches that could have given brands and dealers over 200 interaction opportunities…had they been ready. Would you have […]

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How to Easily Tell Where a Consumer Is Messaging From

Written by: Angela Wijesinghe on November 10 2017

Do you use Contact At Once! in multiple locations? From your site to third-party search/shopping sites (Autotrader, Motors.co.uk and the like), Google My Business, Facebook Marketplace/Messenger and more, we can help you message with shoppers in all those places. Not only is it easy to receive and respond to those conversations—all through the same Contact […]

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Hot Opportunity Transfer: See How It Works

Written by: Angela Wijesinghe on November 9 2017

Despite your best intentions, it’s almost impossible to be instantly available 24/7—especially when you’re already busy helping people buy your products. That’s why we created the Hot Opportunity Transfer (HOT) feature. HOT allows us to buffer your team from shoppers chatting in with more general questions. (We can usually handle those on your behalf.) Yet […]

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Facebook Marketplace: Adding to the Contact At Once! Messaging Network

Written by: Angela Wijesinghe on October 26 2017

Last year, Facebook officially launched Marketplace as a “convenient destination to discover, buy and sell items with people in your community” —including millions of people in the U.S. who already use it look at auto listings. And today, they’ve expanded the invite to dealerships to add their used vehicle listings! Contact At Once!, a LivePerson […]

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