Contact At Once! Blog

How This Digital Marketing Director Increased Engagement with Messaging

Written by: Angela Wijesinghe on November 29 2018

The ability to text and chat one on one allows for a more transparent buying and fixed operations process, which can increase consumer engagement when used correctly. That’s exactly what Apple Automotive has done with their approach to Contact At Once! messaging (increasing their text conversations by 13%). Apple Automotive, a group with over 12 […]


Reach More Automotive Shoppers with Apple Business Chat & Contact At Once!

Written by: Angela Wijesinghe on October 2 2018

  It’s easier than ever for over 700 million iPhone users to connect with your company directly, thanks to Apple Business Chat beta. Why is this important? Easier connections with Business Chat mean more connections, which can mean more potential leads, deals and service appointments—all of which you can manage in Contact At Once! (CAO!). […]


Infographic: Google My Business Fuels Conversational Commerce for Dealers

Written by: Denise Chudy on September 26 2018

Consumers who use Google My Business to message dealers indicate they are open to digital retailing, and many are using natural language as their interface of choice to seek information in finding new vehicles, appraising their car or scheduling an oil change. LivePerson’s automotive division, Contact At Once! (CAO!), recently analyzed the conversations of 27,000 […]


Contact At Once! Takes Its 60 Millionth Message

Written by: Angela Wijesinghe on August 21 2018

On Wednesday, August 15, 2018, at a little after 4:00pm, we reached another milestone in Contact At Once! history. We logged our 60 millionth message. It’s no wonder we hit 60 million messaging conversations this year. Conversational commerce is on the rise, with consumers relying more and more on chat, text and messaging to get […]


Contact At Once!’s New Web-Based App: Connect Like Never Before

Written by: Angela Wijesinghe on August 2 2018

It’s now even easier for your team to connect and converse with shoppers via Contact At Once! That’s because we’ve launched CAO! Connect, a new, web-based answering app. If you haven’t jumped on it yet, now’s the time! New Things to Love Connect replaces your desktop app, and there’s no download needed. Just open a […]


How This Digital Manager Uses Car Dealer Chat to Maximize Opportunity

Written by: Angela Wijesinghe on June 29 2018

Technology is a wonderful thing…when it’s put in context for your needs. The sad fact is that many dealership tech investments get used for a little while, then forgotten in the rush. Not so at Stoneacre Motor Group. We chatted with Sasha Miller, Stoneacre’s Digital Manager, tasked with ensuring the group actually uses and makes […]


Contact At Once! Opens Bilingual Contact Center for Canadian Dealers

Written by: Angela Wijesinghe on May 13 2018

KITCHENER, Ontario, May 13, 2018 — Contact At Once!, a LivePerson Company (Nasdaq: LPSN), has opened their new bilingual contact center in Ontario. This center supports the Canadian automotive market and helps businesses use Contact At Once! messaging solutions to respond more quickly to their consumers via Live Advisors in both English and French. “We […]


How to Answer the “Is This Vehicle Available” Question via Chat or Text

Written by: Jackie Wilson on May 1 2018

Recently, an acquaintance told the story of chatting with a car dealer about a specific vehicle. Excited to find exactly what she was looking for, she asked the agent, “Is this vehicle available?” The answer: “Sorry, no.” End of chat. With over 10 years of chats under our belts, we at Contact At Once! have […]


How to Manage Forms in the New Embedded Window

Written by: Michelle Young on January 25 2018

You have our new embedded window on your site. You’ve customized your chat & text engagements. You know what? It’s time to get acquainted with our new customized forms. Now you can gather the information about the customer that YOU want to know…before or during the conversation. There are 5 types of forms available Take […]


Are You Getting the Message?: Connect With Consumers the Way They Want

Written by: Michelle Young on January 25 2018

In today’s mobile-driven society, consumers have an array of different channels at their fingertips to reach out to businesses and providers. Most people think of these common options: 1-800 number (if you’re desperate), email (if you want to wait) and live chat. While the automotive industry has adopted live chat in large numbers, still only […]