Transcript Email – Feature Overview

Feature Definition

Transcript Email captures the dialogue between the site visitor and advertiser and the transcript is sent to the participating agent.

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  • The entire IM conversation is recorded and emailed to the agent.
  • The agent is not required to rely on memory in order to remember the conversation details.
  • The agent has documentation which supports gaining credit for the lead.

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How It Works

  • A site visitor clicks and initiates an instant connect session.
  • At the conclusion of the conversation, an automated ContactAtOnce! transcript email is generated and sent to the participating agent.

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Related Topics

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