Transcript Email captures the dialogue between the site visitor and advertiser and the transcript is sent to the participating agent.
- The entire IM conversation is recorded and emailed to the agent.
- The agent is not required to rely on memory in order to remember the conversation details.
- The agent has documentation which supports gaining credit for the lead.
- A site visitor clicks and initiates an instant connect session.
- At the conclusion of the conversation, an automated ContactAtOnce! transcript email is generated and sent to the participating agent.