Available Training Options

ContactAtOnce! provides many tools and options to help you to get the most value from presence-aware advertising and chat.  All are available at no charge to you!

ContactAtOnce! ‘201’ Best Practices – Instructor Led

The training, designed to help you get the most value of your ContactAtOnce! service, provides practical, real-life best practices that our customers are using to sell more effectively with ContactAtOnce!. Topics include:

  • Conversation Best Practices
  • ContactAtOnce! Configuration Best Practices
  • Team Configuration Best Practices

The training is free but “seats” are limited. To view the current schedule and reserve your seat visit our support and training page.

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ContactAtOnce! ‘201’ Best Practices – Web Based Self-Directed Training

‘ContactAtOnce! 201’ Training is available via Web-Based self-paced training! The training includes 5 modules full of insights that you and your team can take at anytime, from anywhere.

Module #ModuleAutomotiveApartment
1Why Chat
2Chat Essentials
3Advanced Chat
4Reviewing Chat Transcripts
5Chat Adminstration

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Best Practices & Sales Tips

ContactAtOnce!  provides a ‘cheat sheet’ of hints, tip and best practices.
View Quick Best Practices & Sales Tips

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Sales Representative ‘Hands On’ Tutorial

ContactAtOnce! provides a hands on ‘how to’ tutorial as part of the Agent Setup Wizard.  You, or your sales representatives, may take this tutorial at any time from within the portal or the ‘Agent Setup’ Email.

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User Community Best Practices Exchange

ContactAtOnce! sponsors a community where you our valued customer can interact with one another and exchange tips and techniques for selling more effectively with presence-aware advertising and chat.
Visit the ContactAtOnce! Blog and Exchange Best Practices

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Certified Training Partner Program

ContactAtOnce! is proud to partner with a number of the leading automotive industry training and consulting firms.  These Training Partners have proven track records in helping dealers use chat to generate sales.  Contact our Training Partners directly for information on their training and consulting programs.

New Vision Sales Inc. revolutionized the automotive call center industry in 1998 when Glynn Rodean installed his first Business Development Center. It produced over 400 vehicle sales in addition to improving dealerships’ sales force and in-house call center with training and consulting on calling techniques. Today, Glynn and NVS have helped to significantly increase showroom traffic, sales volume and gross profit by providing an unrivaled skill-based solution to dealers of all sizes. Visit www.NewVisionSales.com to learn more.
pladoogle, llc knows that innovation is more than just chasing shiny objects. As a pladoogle client, you’ll receive innovation with a purpose; innovation that helps you discover and hold a competitive advantage. pladoogle supplies the functional expertise and seasoned ecommerce leadership necessary to take your online business to the next level. Visit pladoogle to learn more.
Implementing Professional Success processes within your Sales Department sets the foundation for the accountability in your entire dealership. We train your staff from sales through mid and upper management on task completion, sales and service communication and media use, while reporting on key performance throughout integral steps of your business. Through continual training Professional Success refines and customizes your team’s delivery of the value your dealer offers, giving you the leading edge needed to succeed in the e-business arena. Visit www.professional-success.com to learn more.
Over $1,000,000,000 in auto dealer advertising is wasted each year. RevenueGuru.com provides free, online training and certification for dealers and their managers looking to enhance marketing performance. Custom training programs are also available. Custom training gives dealers, dealer groups, manufacturers, and vendors an opportunity to invest in store success in a manner 100% consistent with internal standards. For more information, contact Jennifer Renno at 910-339-9700 or JenniferRenno@gmail.com.

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