Release Notes – December 2014


ContactAtOnce! has developed a number of new features and products, many of them requested by you, our valued users and customers. Some of the newly released items for Q4-2014 are the following:

Mobile Agent Client v3.2

ContactAtOnce! has released version 3.2 of the Mobile Agent Client.
New Features Include:

  • Login Alerts – Users can now set a specific date/time to receive a push notification alert to log into ContaceAtOnce Go! on their device.
  • Agent Presence Report – Users can now see the online status of other Agents assigned to their account and send a “nudge” via push notification asking offline agents to login

Learn More about the Mobile Agent Client v3.2
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Web Service Enhancements

ContactAtOnce! continues to expand access to information and configuration options through web services. Learn more about the API Developer Guide

Several new methods have been added in Q4-2014 including the following:
Direct Merchant Reporting Service

  • Consumer Consent Profile – returns Consumer Information, TCPA Consent Status and First Contact Details for a specified consumer phone number

Mobile Text Connect Service

  • InitiateInteractiveAlert – allows an authorized third party to send a message to a consumer via Mobile Text Connect with option of alerting agent
  • MarkConsumerOptOut – allows an authorized third party to mark a consumer’s phone number as Opted Out.

Partner Manager Service

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Reporting Enhancements

ContactAtOnce! continues to extend reporting capabilities with new reports and enhancements to existing reports including the following:
Reporting Enhancements

  • MTC Detail Report – now available at Org level.
  • MTC Performance Report – now available at Org level.
  • Agent Presence Trend Report – now has single agent selector

New Reports

  • Lead and Compliance Report
    This report identifies key information about a consumer’s path through the ContactAtOnce! system including first point of contact and the point at which communication consent documentation was obtained.

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New CRM Integrations

ContactAtOnce! continues to extend lead distribution capabilities with two new CRM Integrations.

  • Yardi Pop Card – Multi-Family
  • Dealer eProcess – Automotive

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