Advertiser Provisioning Overview

Topic Overview

Provisioning is the process of activating new advertiser accounts in the ContactAtOnce! network. All advertisers must be provisioned to the ContactAtOnce! before they may use ContactAtOnce! service. Provisioning and unprovisioning advertisers has certain implications that are highlighted below.
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Advertiser Provisioning

ContactAtOnce! provisioning establishes an advertiser account and the ability for a publisher to provide ContactAtOnce! services for the advertiser.
Provisioning may be accomplished through several methods, including:

  • Portal user interface — See Advertiser Provisioning Field Level Help
  • Web service interface — See Advertiser Management Web Service Help
  • Bulk Provisioning (contact ContactAtOnce! support for more information) is created

Key implications of Provisioning an Advertiser Account:

  • Advertiser account is created
  • The relationship between a publisher’s ‘advertiser id’ and the internal ContactAtOnce! identifier is created
  • ContactAtOnce! advertiser setup processing is initiated
  • A billable subscription is created, subject to the terms of the provider agreeement

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Advertiser Unprovisioning

ContactAtOnce! unprovisioning releases an advertiser account and the corresponding ability for a publisher to provide ContactAtOnce! services for the advertiser.

Unprovisioning may be accomplished through several methods, including:

  • Portal user interface — See Advertiser Unprovisioning Field Level Help
  • Web service interface — See Advertiser Management Web Service Help

Key implications of unprovisioning an Advertiser Account:

  • ContactAtOnce! service is disable for the advertiser.
  • Resources including any tracked numbers associated with the account are released.
  • The billable subscription for the advertiser is terminated, subject to the terms of the provider agreement
  • Publisher must remove the integration components (IM, Intervention Dropin) from Publisher’s web site.
  • All historical data is retained and viewable by publisher and advertisers.

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Advertiser Reinstatement

ContactAtOnce! Reinstatement restores an unprovisioned advertiser account to fully functional status. Historical settings and records for the reinstated advertiser are retained.

Advertiser reinstatement may be performed by ContactAtOnce! customer support.

Key implications of Reinstating an Unprovisioned Advertiser Account:

  • ContactAtOnce! service is restored for the advertiser.
  • Historical settings for the advertiser account are retained.
  • Historical performance records are retained.
  • The billable subscription is reinstated, subject to the terms of the provider agreement

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Provisioning Reporting

ContactAtOnce! provides several reports for a Publisher to monitor and manage advertiser provisioning and advertiser accounts, including:

  • Advertiser Provisioning Progress Report
  • Advertiser Provisioning Exception Summary
  • Account Reconciliation Summary
  • Subscription List

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Related Topics

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