MTCDetail

MTCConversationDetail includes many attributes that describe a Mobile Text Connect conversation.


ParemeterTypeDescription
AdvertiserIdStringAdvertiserId for the Report Statistics Summary.
AdvertiserNameStringName of the Advertiser account for the Report Statistics Summary.
Visit IdIntUnique internal identifier assigned by ContactAtOnce! representing a site visitor's "visit" with an advertiser. Multiple communication types may be included within a single visit, if for example the IM conversation is escalated to a click-to-call or VoIP session.
MerchantTextNumberStringThe Mobile Text Connect number assigned to the Merchant that was used in the conversation.
StartTimeDatetimeObserved. The timestamp, in UTC, that the first message in the conversation was sent or received.
LastMessageTimeDatetimeObserved. The timestamp, in UTC, that the last message in the conversation was received.
OriginationTypeIntIdentified the conversation start point.
Options include:
  • 0 - TextFollowup
  • 1 - Portal
  • 2 - AgentClient
  • 3 - TextToLongCode
  • 4 - WebWidget
  • 5 - QRCode
  • 6 - WebService
  • 7 - TakeItOnTheGo
  • 8 - InboundCallAgentClientFollowup
  • 9 - ThirdPartyAlert
  • 10 - GroupText
AnsweringAgentIdIntUnique Identifier of the agent who is currently assigned to the conversation.
AnsweringAgentNameStringObserved. Name of the sales agent that answered the chat session.
AnsweringAgentEmailStringObserved. Email of the sales agent that answered the chat session.
NumberofMessagesIntDerived. Number of Text messages in the text conversation.
NumberofAgentMessagesIntDerived. Number of Text messages sent by the Agent in the text conversation.
NumberofConsumerMessagesIntDerived. Number of Text messages sent by the consumer in the text conversation.
ConsumerMobilePhoneStringObserved. Mobile phone number of the consumer.
ConsumerFirstNameStringObserved. First name of the consumer.
ConsumerLastNameStringObserved. Last name of the consumer
ConsumerEmailStringObserved. Email address of the consumer.
OptOutStatusBooleanAn indication of whether or not the consumer has opted out. Possible values are True and False.
OptOutDateDateTimeDateTime on which the consumer opted out.
TextToChatStatusStringIndicates status of the conversation. Possible values are:
  • Active - the conversation is ongoing
  • Paused - the conversation has met a logical end but can be reactivated by an inbound consumer message
  • Stopped - the consumer has opted out
IsBlackListedBooleanIndicates whether or not the consumer phone number has been blacklisted by an agent. Possible values are True and False.
Listing DetailsStringObserved. contextual data passed, in the site integration script, from an advertisement or listing to ContactAtOnce!. See Listing Details.
ReservedListingDetailsStringObserved. Contextual data passed, in the site integration script, from an advertisement or listing to ContactAtOnce!. See ReservedListingDetails

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