MessageTranscriptLine contains the entirety of an instant message as a component of an instant messaging conversation.

TimestampDateTimeThe timestamp, in UTC, that the message was exchanged.
SpeakerRoleStringIdentifies the role of the message sender, values include:
  • Agent
  • Customer
SpeakerNameStringName of the sender of the message. SpeakerName is the sales agent name for messages sent by the advertiser sales agent. When known, the actual customer name is included for messages sent by the site visitor (customer). When not known, SpeakerName is a constant 'Customer'.
MessgeTextStringThe message text as submitted by the message sender.