Developer Frequently Asked Questions

Configuration – Publisher Portal

Q: How do I change the presence icon presented to site visitors?
A: Follow these steps:

    • Sign in to the ContactAtOnce! Customer Portal using the assigned Provider UserID and password.
    • Click on Settings tab on the left.
    • Click on Manage Presence Icons in left navigation.
    • Select from Presence Icon Catalog at top or Create Presence Icon at bottom.

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Q: Can custom artwork be used for presence icons? How?
A: Yes, publishers may use any artwork they wish for presence icons.  The artwork must first be uploaded to ContactAtOnce!. Follow these steps to upload custom artwork to be used as presence icons:

    • Sign in to the ContactAtOnce! Customer Portal using the assigned Provider UserID and password.
    • Click on Settings tab on the left.
    • Click on Manage Presence Icons in left navigation.
    • Complete the Create Presence Icon section including:
    • Enter Name and Description.
    • Click Browse button and navigate to image location and click Open.
    • Click Upload button.
    • Click Save button.
    • The custom artwork may now be selected in the Presence Icon Catalog.

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Q: What is a “placement”?
A: A ContactAtOnce! “placement” is simply a logical identifier of “distinct places” that a publisher may present a presence icon to site visitors.  Placements provide flexibility to the publisher, including:

    • Placement performance reporting.  Publishers receive performance reporting at the placement level.
    • Varying artwork.  Publishers may choose different artwork for presence icons at the placement level.  Each individual placement can have different artwork, if desired.
    • Advertiser subscriptions.  Publishers may allow advertisers to subscribe to one or more placements thereby creating more salable inventory.

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Q: How do I create new placements?
A: Follow these steps:

    • Sign in to the ContactAtOnce! Customer Portal using the assigned Provider UserID and password.
    • Click on Settings tab on the left.
    • Click on Manage Placement in left navigation.
    • Enter information, and then click Save.

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Q: On the Provision Advertiser page, why does the drop down menu include other clients(Merchants) other than our own?
A: It’s by design and will only show Merchants that you’ve NOT provisioned. If a Merchant signs on to your advertising service, you can easily select them from the drop down list. Once Provisioned, Merchants are NOT shown on the list which eliminates “double provisioning”.
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General Questions

Q: How do I contact support?
A: If you require assistance, at any point, click on the “We’re In” button below or call 1 (678) 648-6961 or send an email.
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