Call Detail

The Call Detail includes the data attributes for a given inbound tracked call.

ParemeterTypeDescription
AdvertiserNameStringName of the Advertiser account for the CallDetail.
AdvertiserIdStringAdvertiserId for the Call Detail.
StartTimeDatetimeThe timestamp, in UTC, that the tracked call was placed. Represents the begin timestamp of the communication between site visitor, or customer in this context, and advertiser.
EndTimeDatetimeThe timestamp, in UTC, that the tracked call was terminated. Represents the end timestamp of the communication between site visitor, or customer in this context, and advertiser.
DurationIntCall duration, in seconds.
TypeStringIndicates the communication type of the call. Values include:
  • Tracked Call - Inbound Tracked Call
  • Call Bridge- Click-to-call
  • VoIP/Video - Voice over IP (VoIP)/Video Session
Visit IdIntUnique internal ideUnique internal identifier assigned by ContactAtOnce! representing a site visitor's "visit" with an advertiser. Multiple communication types may be included within a single visit, if for example the IM conversation is escalated to a click-to-call or VoIP session. See VisitedIdntifier assigned by ContactAtOnce! representing a site visitor's "visit" with an advertiser. Multiple communication types may be included within a single visit, if for example the IM conversation is escalated to a click-to-call or VoIP session.
DialedNumberDateTimeThe tracked telephone number that the customer dialed. Populated only for inbound tracked calls. See ProvisionTrackedNumber.
ForwardToNumberIntThe advertiser number to which the tracked call was forwarded. See ProvisionTrackedNumber.
TrackedNumberApplicationStringThe tracked number application specified when the tracked number was provisioned. Populated only for inbound tracked calls. See ProvisionTrackedNumber.
TrackedNumberCommentStringAny comment specified for the tracked number. Populated only for inbound tracked calls. See ProvisionTrackedNumber.
StatusStringIndicates the termination status of the call. Values include:
  • ANSWER
  • BUSY
  • CANCEL
  • CHANUNAVAIL
  • COMPLETE
  • ERROR
  • NOANSWER
  • VOICEMAIL
  • REJECT
CustomerNameStringName of the site visitor (customer) that initiated the lead with the advertiser. NULL when customer name is unknown.
CustomerPhoneStringTelephone number of the customer that initiated the lead with the advertiser. NULL when customer telephone number is unknown.
CustomerAddressStringCustomer Address describes the mailing address of a customer and is populated by a reverse telephone number lookup using commercially available data services. NULL when customer address is unknown. Populated only for inbound tracked calls.
PlaybackUrlStringFully qualified URL that references the call audio file that contains the recording of the call.

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