Mutual dealer customers of RVT.com and Contact At Once!, a LivePerson Company, can expand their chat and text messaging capabilities from their own websites to their RVT.com inventory pages.
RVT.com, a leading Internet classifieds ad site for RVs, travel and 5th wheel trailers, motor homes and campers, and Contact At Once!, a LivePerson Company (Nasdaq: LPSN), the automotive leader in mobile messaging, have partnered to spread the convenience of business-to-consumer messaging to more RV shoppers.
If an RV dealer uses Contact At Once! chat and text messaging on their dealership site, they now can extend those capabilities to their RVT.com advertising as well. The “Text Seller” and “Live Chat” options will appear on the dealer’s RVT.com inventory detail pages. Shoppers can click the communication of their choice and start a live conversation with the dealer as they research.
“Chat and text messaging can get dealers in direct conversation with low-funnel shoppers, and it’s a great way to help higher-funnel shoppers narrow their decision,” explains Jeff Parr, Director of Business Development at Contact At Once!. “This partnership also gives dealers a big advantage in that they can drive these additional engagements without creating new processes—it’s the same process, tools and experience they already use with Contact At Once! on their dealer site.”
Messaging is an increasingly important part of any retailer or dealership strategy. Contact At Once! data show that interactive mobile messaging between consumers and businesses over its network (which manages millions of interactions each year) has increased over 100 percent in the last year alone. In fact, 83 percent of surveyed consumers who either recently bought a vehicle or planned to said they’d prefer to message with businesses about purchases (full details available in this 2016 survey report).
“We’re always working to stay ahead of shopping trends, and messaging is one that RV dealers and consumers are starting to embrace,” adds Shawn Friesen, Vice President of Sales & Marketing at RVT.com. “This addition will help drive even more conversions for our RV dealer customers, along with enhancing the shopping experience for our site visitors.”
ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with automotive manufacturers and dealerships to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 17,000 businesses rely on the Contact At Once! mobile messaging platform to build connected relationships with online, mobile automotive shoppers. For more information, visit www.contactatonce.com.
RVT.com is North America’s leading RV Classifieds provider with over 18 million annual consumer visits, featuring 100,000 new and used RVs for sale by dealers and owners. Built on a platform of bringing RV Buyers and Sellers together, RVT.com assists in the sales of thousands of RVs every month, and currently showcases inventory for nearly 900 RV dealerships. For more information, visit www.rvt.com.
ABOUT LIVEPERSON, INC.
LivePerson, Inc. (NASDAQ: LPSN) is the leading provider of mobile and online messaging business solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the Company’s enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, HSBC, EE, IBM, L’Oréal, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connection with consumers. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.
Allison Franzese, 646.609.4224