With over 1.65 billion monthly active users, Facebook is a behemoth you need to befriend…and put to work for your business. That means going beyond having a page for people to stumble upon. It means having a live presence, where you’re always ready to connect and help consumers take the next step.
Thanks to recent Facebook Messenger enhancements (and our own Contact At Once! integration), it’s easier than ever!
We’ve already been working with a few customers, helping them manage Messenger conversations through Contact At Once! Our goal was to see what works best for businesses like yours: How can you harness the power of Facebook and weave it into your current messaging processes for maximum results and minimum hassle?
Facebook Messenger can be a good addition to your current customer touchpoints because of its vast user base and convenience. You’ll be able to…
The challenge with adding any new channel of communication is bandwidth for your team, even if outsourced. Juggling multiple systems can mean missed conversations, slower responses, inefficient tracking of customer data and plenty of headaches! If you use Contact At Once!, you don’t have to worry about that, though:
Making your company more available and responsive on Facebook isn’t just smart. It’s easy with Contact At Once! And it’s more and more necessary.
In our recent consumer survey, 83% said they’d prefer to use mobile messaging to communicate with a business about purchases. Almost 9 in 10 said they’d prefer it for communicating about customer service issues. (See the survey report for automotive and real estate.) Facebook IQ and Nielsen did their own global mobile messaging study and found similar trends. More than half of their respondents said they message more today than they did 2 years ago. They expect their messaging to increase even more too, especially with businesses.
It’s not surprising. After all, ours is a culture of convenience. As consumers, we want easy ways to get things done, be it paying a bill, researching new homes or finalizing the purchase of a car. And it shouldn’t matter if we reach out from your website, a third-party listing site, a Google search…or Facebook.
No matter how consumers make the connection, you can be there, ready to influence decisions. So make it easy for them. We’ll make it easy for you.
Interested in getting started with this Facebook Messenger integration? There’s no extra cost if you’re a direct customer of Contact At Once! (if you use our Core, Professional or Fully Managed packages, for example)! Start a text or chat conversation with us now, or email firstname.lastname@example.org.
Written by: Angela Wijesinghe on November 16 2016