The United States Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach to consumer-to-business messaging.
U.S. Patent 9,572,189 covers the concept of a “system and method for analyzing messages and initiating communication sessions,” enabling Contact At Once! customers to better serve the needs of consumers who wish to communicate with businesses via messaging. Practical applications of this include unified chat and mobile messaging sessions that begin as a chat and are continued as mobile messaging sessions.
The Contact At Once! IP portfolio spans more than a decade of innovation. This new patent is the most recent addition to the company’s portfolio, expanding on another recent patent, U.S. Patent 8,374,915, granted for the company’s innovative concept of a system and method for publishing online advertisements and search results that include a real-time two-way communications system, such as messaging.
“Contact At Once! has continually invested in technological innovations to allow in-market shoppers and businesses to message at scale through a variety of media. This latest patent is another example of our commitment to helping our brands seamlessly connect with consumers in innovative ways that are most convenient for shoppers,” says Marc Hayes, Vice President of Product and Strategy.
ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with businesses to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 17,000 businesses rely on the Contact At Once! digital messaging platform to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.
LivePerson, Inc. (NASDAQ: LPSN) is a leading provider of cloud-based mobile and online business messaging solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the Company’s enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Citibank, HSBC, EE, IBM, L’Oreal, Orange, PNC and The Home Depot rely on the unparalleled intelligence, security and scalability of LiveEngage to reduce costs, increase lifetime value and create meaningful connection with consumers. For more information, visit www.liveperson.com.
Allison Franzese, LivePerson, Inc.
Written by: Angela Wijesinghe on August 28 2017