Archive for the ‘Text’ Category

Contact At Once! Messaging Extends to Google My Business

It’s a fact of life that before they buy, people research online (and most use Google). The search giant is making it easier and easier for consumers to connect with the businesses they’re researching, too—first with Google AdWords click-to-message ads and most recently with Google My Business messaging! Contact At Once! can help you manage […]

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Pump Up the Volume: How to Increase Consumer Engagement

You’ve been chatting and/or texting with customers for a while now, and you’re loving it. You’re one of the thousands who have discovered your customers would rather message than call or email! In fact, messaging is their #1 choice for communicating with brands (more than 75% preferred it over phone or email in this survey). […]

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6 Reasons to Build a Business Messaging Network

If you’ve been around Contact At Once! for any length of time, you’ve heard us talk about the “messaging network.” No, it’s not a secret society. It’s not a garage band. The network refers to how we link multiple touch points together for you, giving you easier access to customers and the resulting data. (Much […]

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How to Transfer an MTC Text Conversation

Oh, look at that! You just received an incoming text message from a consumer. Now’s your chance to be super helpful and answer their questions. As you text back and forth and help them narrow their options, they are subconsciously trusting your advice more and more. But what if they text in asking to speak […]

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Solve This Common Service Follow-Up Challenge with Text

I’m willing to bet that 9 out of 10 service managers have team members who’ve experienced the following (and hate it): A service advisor calls a customer to provide an update, remind them about recommended work they initially declined, or follow up about something else. The customer doesn’t answer. Not surprising. Who answers their phone […]

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How to Better Track Texts From Google AdWords Campaigns

In late 2016, Google made it possible for consumers to text with you from pay-per-click (PPC) advertising in mobile search results. Pretty cool, huh? Contact At Once! clients are in the perfect position to take advantage of this new placement, too, especially with our latest reporting enhancement. How the Google Integration Works First, a quick […]

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Consumer Survey Infographic: An Easier Homebuying & Renting Process for All

Property management and real estate in general are industries that thrive on referrals, which are fueled by good experiences. But what constitutes a good experience evolves with technology…because technology can change our expectations. For example, we, as consumers, increasingly expect to engage with your real estate or property management team wherever we are, however and […]

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