Contact At Once!

Archive for the ‘Quick Tips’ Category

How to Easily Tell Where a Consumer Is Messaging From

Do you use Contact At Once! in multiple locations? From your site to third-party search/shopping sites (Autotrader, Motors.co.uk and the like), Google My Business, Facebook Marketplace/Messenger and more, we can help you message with shoppers in all those places.

Not only is it easy to receive and respond to those conversations—all through the same Contact At Once! app!—it’s also easy to tell which shoppers found you where.

There are a couple of ways to see where an incoming message originated:

  • When the message comes in – If the message comes from a third-party site (like Autotrader or Facebook), the logo of the site will appear in the answering app. On the desktop app, the logo will be in the top left hand portion of the chat/text window. In the mobile app, the logo shows in the header of the conversation. Note: If the message originates from your company site, your agents will see the Contact At Once! logo instead.
  • During a chat conversation – Your agents can see the exact origination URL of a chat conversation by clicking the “Origination URL” option in the chat window (in the mobile app, this option is part of the menu). Note: This doesn’t apply to texts.
  • After the conversation – Depending on the type of message it is, admins can see the name or logo of the source site in the Chat Conversation Details report (shows in the “Publisher” column), Mobile Text Connect Details report (shows in the “Site” column) or Messaging Details report (shows in the “App Site” column).

Knowing where people messaged you from can be helpful in a variety of ways:

For example, you could better guide the conversation from the get-go if you see that a shopper sent in the question via Facebook vs. a classifieds site vs. your own site. Going the extra step to view the origination URL helps you seem more knowledgeable to the shopper (without them having to confirm where they are). And reviewing the reports can help your company tell which advertising sources are bringing in the most conversations!

For more tips on how to get the most out of your Contact At Once! solution, visit our Quick Tips blog section.

Embedded Chat & Text Windows: Get This New Look

As a businessperson, you know the importance of making a good first impression and making things more efficient. (Those are probably a couple reasons why your company started chatting and texting!) Well, one of our latest product enhancements—embedded chat and text windows—can help you improve it all.

Benefits of the Embedded Window

Along with a fresh look and feel, the embedded window can give you…

  • More control over its look and placement. Once this new code is added to your site, you can update the color of the chat/text window, the pages it shows up on, choose whether it pops out or stays embedded, add your logo, offer specific consumer options (Send Transcript, Take It On The Go, etc.) and customize various forms—right from the Contact At Once! portal. No waiting!
  • An even better consumer experience. If someone chooses to chat with your company, they can continue browsing your site as the conversation goes on. Their conversation window follows them across the site, remaining accessible without interrupting their shopping. This way they can multitask and easily see when there’s a new message waiting for them.
  • More brand consistency across devices. The fully responsive embedded window adds a unified look and feel to chat and text conversations across desktop and mobile devices.
  • Potentially higher lead volume. Because of the boost to consumer experience, we believe the embedded chat window can also help increase the amount of good, interactive conversations, which can increase lead volume.

All that and it’s super easy for your website service provider (WSP) to make this change! It’s one piece of code for them to change across your site. In fact, we call it a “unified tag” because your WSP only has to implement it once…then you can control where it shows and what it looks like (see benefit #1).

Want to Get It on Your Site?

We are starting to migrate Contact At Once! direct customers (meaning you use us on your own website) to this new window (and tag). If you want to be among the first to get it on your site…

  1. Let us know on this page. (Note: Your company’s Contact At Once! admin or a decision maker will need to request the change.)
  2. Once the code is available, we will send it to to your WSP to implement. (It can take about 5 business days, depending on the WSP.)
  3. Then we’ll reach out to your admin and show them how to use the new functions, like customization!

Have other product questions? Browse the “Quick Tips” blog category or chat with us below (and choose “Support”)!

How to Easily Share Documents During Chats

When a shopper engages you via chat, you know they want quick answers. But that doesn’t mean they’re not interested in more in-depth resources.

Let’s say a shopper is trying to decide between two models, and asks you a question. Or maybe they have a question about what sort of paperwork they’ll have to fill out at the dealership if they decide to buy. After answering, you could share a few additional resources (they might help the shopper narrow his decision, and you’ll look like the helpful, consultative rep they need). From brochures to pictures and paperwork, you can easily drag and drop them right into the chat conversation!

How to Use Drag-and-Drop Document Sharing

  1. First of all, make sure you’re using version 5.1 (or above) of the Contact At Once! desktop app.
  2. While chatting with a consumer, simply drag the file you want to share into the text box (where you’d normally type a message on the desktop app). This works for .gif, .png, .jpg, .doc, .docx, .ppt, .pptx, .pdf and .xls file types.
  3. You’ll see a progress window as the file uploads. Once complete, you’ll be notified that the consumer received the document.
  4. The consumer will receive a message with a clickable link for them to open the document. (They can view, save and print.)

It really is as simple as it sounds: drag and drop!

If you have any trouble using our drag-and-drop technology, you can go the techie route and double-check that the following IP addresses are whitelisted for outbound connections to TCP ports 21 and 5000-6000:

  • 52.45.192.13
  • 52.45.194.43
  • 52.0.70.224
  • 54.187.207.60
  • 54.200.112.62

Or…just click to chat with us below (and choose “Support”). They’re here to help, and can guide you through almost any question!

6 Reasons to Build a Business Messaging Network

If you’ve been around Contact At Once! for any length of time, you’ve heard us talk about the “messaging network.” No, it’s not a secret society. It’s not a garage band. The network refers to how we link multiple touch points together for you, giving you easier access to customers and the resulting data. (Much cooler than a secret society, in my mind!)

What’s in a Network?

Think about how consumers (including yourself) research big-ticket items, from cars to homes or apartments. Think about how they find or hear about your company. Almost all the resources used during those processes can be turned into interaction points with Contact At Once! messaging. That’s what we call the messaging network.

In other words, you can enable people to chat, text or message with you from…

Click image above to see the messaging network explained in an infographic.

The advantages of tying all these touch points together are powerful. Here are a few of our favorites:

#1: Help Shoppers Take Action

People search, compare, ask questions and schedule appointments whenever and wherever it’s most convenient. Easily found tap-to-text or chat options on all your sites and ads will help you interact at shoppers’ most impressionable moments.

#2: Guide Shoppers Earlier in the Process

Adding messaging to your classifieds and other advertising may help you reach shoppers before they’ve decided on your company. The convenience of a messaging conversation here can lead to increased inquiries, which can convert into leads, leases and sales.

#3: At-Your-Service Attention Wherever Consumers Find You

Adding messaging options in all those places means shoppers can get prompt responses to questions. This gives them more chances to “preview” the level of service they can expect should they become a customer.

#4: Include Company Departments Within Your Network

Mobile sites adding Contact At Once! messaging have shown engagement increases of up to 40%. Why restrict that to a single department like sales? For example, automotive dealerships can dedicate messaging channels—a specific text-enabled number, a unique “Chat with Service” button—to help fixed ops departments connect with service customers. Funneling those inquiries to the right team provides a better experience (and increased team efficiency).

#5: Track Your Advertising Spend

When you add Contact At Once! to advertising, you can tell which source encourages the most conversations. For classified listings that offer chat or tap-to-text options, you can see the originating URL for each conversation (or review the Contact Source report). You can also place dedicated text-enabled numbers in various locations, from Google pay-per-click to print, radio and TV advertisements. All the resulting text conversations will flow through your Contact At Once! platform and processes…and you can filter reports by text number.

#6: Streamline Management for Increased Efficiency

A messaging network can minimize the learning curve and training costs for your company, too. Instead of juggling one system to chat with a shopper from Autotrader, another one to chat or text from your website, and yet another for those texts from Google ads, you can do it all with Contact At Once! One system and app to learn means more time for your teams to focus on the sales and service they do best.

Consumers are ready to message across the network of sites and ads that make up the shopping path. Will your company be there, ready to help?

(Post updated November 6, 2017)

Hot Opportunity Transfer: Are You “Hot” or Not?

Will all the HOT dealers please stand up? No, I’m not talking about who looks good today (I promise).

I’m talking about those who’ve taken advantage of our Hot Opportunity Transfer (HOT) capability, a standard feature for dealerships on our Professional package. The combination of chat, text and a co-managed implementation allows Contact At Once! messaging experts to connect customers who are giving purchase-ready signals directly to HOT-enabled sales reps at the dealership. Basically, our team weeds out the tire-kickers and introduces the serious buyers to your serious sellers.

For the most effectiveness, though, you want to set up the right HOT team. And we’re here to help!

Who Is HOT Material?

Not everyone gets to be a “designated hottie,” so to speak. Some dealerships only set up their hungriest sales reps because handling HOT leads is a big responsibility. These people will receive push notifications about a serious buyer from the Contact At Once! mobile app, pick up the text conversation ASAP, and hopefully seal the deal. And they’ll get more chances to do so!

But as I mentioned, with great power comes great responsibility: You have to be ready to answer those consumers anytime, anywhere. In other words, the best HOT agent is…

  • A go-getter.
  • An intelligent and excellent closer.
  • A tech-savvy salesperson who takes advantage of Contact At Once! and uses our mobile app wherever he/she can.

How to Designate a “Hottie”

Let’s say you’re a Contact At Once! admin. Once you or your director identify your best, hungriest closers, it’s your job to officially designate them as hotties (HOT agents):

  1. Log into the Contact At Once! portal.
  2. Click “Provisioning” and tap “Provision Agent.”
  3. From here, you can edit the agent you want to identify as HOT.
  4. Simply open that agent’s profile, and click the “Hot Leads” option toward the bottom.
  5. Click “Save,” and you’ve just designated your first HOT agent!

OK, You’re HOT. Now What?

If you’ve been tapped as a HOT agent, it’s an honor. You’re going to be trusted with the more serious potential buyers, people who need your dealership expertise. And that means you’ll get more opportunities to sell vehicles! Here are three best practices to make the most of it:

  • Always use the latest version of the Contact At Once! mobile app. (Keep a close eye on your app store.)
  • Be attentive. You may get a push notification in the middle of the day or at night, whenever a HOT lead is identified. That’s the perfect chance to wow the buyer with speedy responses and convince them to come in.
  • Read the transcript before responding. You can see what the buyer and the Contact At Once! messaging expert were chatting about earlier right in the app. (It’s part of the text conversation you’re now replying to, just in a darker color.) This will let you continue the conversation without making the buyer repeat anything!

With Contact At Once! as the front lines and the right team of HOT dealer agents ready to seal the deal, your dealership can set a scorching record this summer.

Got more HOT questions? Chat or text with us below!

4 Contact At Once! Reports That Gut-Check Your Messaging

Ahhhh, the Contact At Once! portal. For some of you, having all this detailed data at your fingertips is heaven. Or maybe you’re a “big picture” sort of person and want to get in and out a little more quickly. Either way, our goal is to make this easy for you, so take a deep breath and let’s take a look under the hood.

There’s a lot of information in our portal, especially for the Contact At Once! admins. You can really dig in and get valuable insight into what is happening with your company’s messaging performance because we believe in showing you the whole story (not just a select group of chats and stats that make us look good).

To help, we narrowed it down to four performance reports that can give you a quick gut-check of how you’re doing: the Chat Conversation Detail Report, Mobile Text Connect (MTC) Detail Report, Agent Performance Report and Contact Source Report.

How to Access the Messaging Reports

  1. Your company’s Contact At Once! admin needs to first log in to the portal.
  2. Click the Reports tab.
  3. Choose the desired report from the drop-down list.

What the Top 4 Reports Provide

Chat Conversation Detail & MTC Detail Reports – These are snapshots of the number of chat or text conversations answered and missed, along with a quick visual of leads that have been collected from such conversations. From here, you can also view transcripts to see what customers are inquiring about (and how your agents are answering).

Agent Performance – This report can show which of your agents are either actively answering chat/text conversations or are not. If they’re not engaging, they may be receiving incoming message notifications but aren’t answering…or they may simply not receive those notifications because they aren’t online enough. Either way, you’ll know where to focus to improve your company’s messaging experience.

Contact Source – Check out the Contact Source to see where your leads are originating. You can tell which messages are coming in from your own site, from partner sites and from third-party search/shopping sites (like Autotrader, Cars.com, Apartments.com, NewHomeSource.com, etc.). It’s great for attribution!

How to Use the Information

These four reports will help you watch for holes in your processes and make course corrections as necessary: What’s broken? What’s working? What could be improved? Are your chats or texts being answered in a timely manner? Are your agents answering their share? You can then dig deeper to learn why some agents are involved and others aren’t, and how to encourage more accountability.

Of course, you can get much more detailed in your reporting within our portal. If you need help, just chat with us below (choose Support), and we’ll help you design the reports you’re looking for!

Your Site vs. Ads: What You Get By Messaging in Various Places

You know we’re big fans of web and mobile messaging here. We’re not alone, either. Just look at what consumers and automotive businesses had to say about messaging in the shopping/buying process during our 2016 surveys! In fact, there are so many messaging options with Contact At Once!, a LivePerson Company—including where you can deploy it—that understanding the differences can be a little confusing.

Let’s start with what it means to use Contact At Once! on your own company site vs. using it to chat or text with shoppers from third-party search sites. Both are similar (and important!), but not quite the same.

Messaging From Ad Listings

Do you offer shoppers the option to chat or text in questions from your inventory pages on third-party sites like Autotrader (U.S. and U.K.), Cars.com and the like? Then you use Contact At Once! to message from ad listings! (Well, it’s pretty likely. We power the chat and text options for the vast majority of the industry’s search sites.)

How Shoppers Engage: Many shoppers visit search sites as part of their research process. As they narrow their search, they may click on your ad listing to learn more. Doing so will display the chat and/or text option, and shoppers can tap it to start a conversation with you. This lowers the barriers to lead entry and gives you extra opportunities to earn their business!

How You Get It: These messaging packages must be purchased directly from the search/shopping site (Autotrader and the like). They may be offered as an add-on or included in your bundle, so just ask.

What to Keep in Mind: Messaging with shoppers from these search sites is an important step in creating a better consumer experience. Just remember…

  • If you use a different provider for chats or texts on your website, you may experience some inefficiencies as your teams switch back and forth between different tools. (An easy solution is using Contact At Once! to do it all!)
  • If you currently only chat or text with shoppers from these third-party ad listings, you’re missing out on some pretty handy features (see below).

Messaging On Your Own Site

This option means Contact At Once! chat and/or text invitations appear on your company website…and can be added throughout your other consumer touchpoints (including ad listings on search sites).

How Shoppers Engage: Any of your site visitors can tap to start a direct chat or text conversation with your sales team (or our messaging experts). And naturally, it’s responsive. Consumers can initiate these conversations whether visiting your site on a desktop or mobile device (and continue it as they go about their business).

How You Get It: You can purchase these messaging packages directly from Contact At Once! or one of our partners, like Dealer.com or CDK Global. (And check to see if your OEM has a Tier 3 program with us. Many do!)

What to Keep in Mind: Being a direct Contact At Once! customer like this nets you the most flexibility and an armful of additional goodies. Here are just a few:

  • Wider deployment & streamlined access – With most packages, you have the ability to extend your chat/text engagements beyond your website, yet manage all conversations in the same platform, which could save time and money. Add these invitations to your landing pages or emails, put your text number(s) on print or digital advertising (including Google pay per click and the ad listings mentioned earlier), integrate Facebook Messenger, etc.
  • Dealer-initiated texting – Along with responding to inbound text inquiries, certain packages also allow you to text customers who haven’t communicated that way yet. It’s a form of outbound texting that may encourage greater response rate as reminders or follow-up!
  • Chat & text management – You have the option to get expert assistance in answering chats and texts if you’d like. Our team can manage conversations as much as you’d like (including those from your ad listings). This can help “keep your lights on” 24/7.
  • Extra partner integrations – You can also take advantage of our integrations with other technologies, from AutoHook to CarFax, eLEND Solutions, PureCars and more.

Basically, no matter where you use it, messaging options spell convenience. And it’s smart to loop that convenience into every customer entry point, from your site to ads and the network beyond. Luckily, if you use Contact At Once!, it’s just as convenient for your team as it is for your customers: One solution to do it all.

Partner Integrations: How to Get Even More From Contact At Once!

You don’t purchase a product hoping to get as little out of it as you can. Ideally, you want to get more than you first imagined. And you can with Contact At Once!

I’m not just talking about the single access point we provide so you can chat or text with shoppers on your website, ad listings, Google AdWords, etc. Contact At Once! also integrates with other technologies you use, helping you engage more shoppers in more places with more effective results:

  • Most of these tech partners integrate our chat in their products, which offers the convenience of messaging to more consumers.
  • Some integrations supply additional car-buying or shopper-specific information into the Contact At Once! answering app, so you can have better sales conversations.
  • Other integrations make it easier to view our messaging data alongside other data.

Intrigued? Then read on to take advantage…

How to Activate Partner Integrations

If you’re a mutual customer—for example, you use our chat and text package on your main site and you’re a customer of one of our partners—these integrations are free! Your company’s Contact At Once! administrator can then log into the portal to kick off activation. Just follow these steps:

  1. Click “Provisioning” and select “Chat Network Provision” from the options that drop down.
  2. Your admin will see a list of companies that may be available for you to integrate Contact At Once! with.
  3. Find the company you want (and are a mutual customer of), and follow the steps. This usually includes filling in your customer ID for the company and clicking the “Activate” button near it. Note: If you don’t know your customer ID, the portal should also show details on how to contact the partner company. And you can always chat with our Support Team if help is needed.
  4. Contact At Once! and the partner will work behind the scenes to turn on that integration for you.

What Kind of Integrations Are We Talking About?

See if your company works with any of these 12 partners, then follow the steps above to get MORE from your messaging solution:

AutoHook

Dealerships use AutoHook and their gift card incentives to entice consumers to share identifiable information and visit the showroom (to pick up their gift).

With the Contact At Once! integration, these incentives will slide out of the consumer chat window as the chat conversation takes place. The sales agent chatting with that shopper will be notified when the incentive appears, and can direct attention to it.

Better Car People

Better Car People solutions craft and send compelling first responses to Internet leads and service appointment requests. These personalized email responses—usually sent in under 10 minutes—help set customer expectations and improve contact ratio.

Contact At Once! can add chat invitations to Better Car People’s emails, reminding consumers of another way to connect with your dealership for more details.

CARFAX

If you provide CARFAX vehicle history reports for used car sales, then your chat agents should be able to easily access these reports during a chat conversation (improving selling messages). Contact At Once! enables this; in fact, if the consumer chats in from a VDP, the report can pull up automatically too! You can then share that report with the shopper for more peace of mind.

Want to set up this Contact At Once! integration? It’s a little more unique, so let our Support Team know! We’ll work with your site provider to include the VIN in the code.

CDK Global Audience Viewer

Have a website built by CDK Global? Then you may know a little about the CDK Audience Viewer, which lets you view behavioral shopper data: what type of cars the shoppers are viewing and where they are in their shopping journey.

Contact At Once! dealers can view that behavioral shopper data right in the chat window as they’re talking with an online shopper (for more relevant conversations).

DealerRater

If shoppers check you out on DealerRater and like what they see, you can give them an easy way to get in touch with the Contact At Once! integration.

They’ll place our live chat options on your DealerRater ratings!

Digital Air Strike: ResponseLogix SmartQuote™

You pay close attention to responses from shoppers after you’ve sent them a price quote, don’t you? Well…

This integration adds your chat options to the multi-vehicle quote itself, giving shoppers a quick, convenient way to communicate the second they have questions as they read.

DMEautomotive “DriverConnect” Mobile App

If you offer customers the Driver Connect mobile app, you can deploy your Contact At Once! mobile chat options there, too.

Consumers will be able to chat directly with your dealership from that app.

eLEND Solutions

eLEND Solutions’ CreditPlus program offers instant pre-qualification decisions to shoppers as they shop for their vehicle of choice. Contact At Once! works with eLEND to make this experience even more convenient:

  • As the shopper chats about a certain car, you can promote the instant credit application in the same chat window.

  • Shoppers can also chat with your team if they have additional questions about the application.

  • If they are pre-approved, shoppers can immediately start a sales conversation via chat if they want to know more about the vehicle (say, if they can test drive it today).

Facebook Messenger

Consumers are talking to more and more businesses via Facebook Messenger, and it can be hard to keep up a good response rate!

Our integration lets you add these conversation streams into your Contact At Once! platform for easier management, and whoever answers your chats/texts can pick up these conversations too.

Outsell Newsletter

Do you use Outsell’s services to provide newsletters for current and prospective customers?

You can choose to add a chat link to it, potentially driving more conversations your way if the recipient sees something that strikes their fancy.

PureCars Market Value Reports

It’s always smart to sell the value of your vehicles. And if you use PureCars market value reports to spell it out for shoppers, you can also share this insight with the agents answering consumers via messaging.

Contact At Once! can display this on-the-spot intelligence from PureCars in the chat answer window, helping your team promote value.

VistaDash (formerly ROI-BOT)

VistaDash helps dealership executives manage all their vendor data and budgets from one place, a vendor-neutral data warehouse.

Our Contact At Once! integration allows you to store and review Contact At Once! reports through this reporting dashboard.

Integrations aren’t the only way you can maximize your Contact At Once! technology, either. Make sure you’re taking advantage of all the available features! Our Quick Tips blog category outlines several, and there are new “Advanced Agent” online training courses here that may help.

And remember: If there’s something you wish your Contact At Once! solution could do…ask! (There’s a good chance we can help you figure out how.)

How to Transfer an MTC Text Conversation

Oh, look at that! You just received an incoming text message from a consumer. Now’s your chance to be super helpful and answer their questions. As you text back and forth and help them narrow their options, they are subconsciously trusting your advice more and more.

But what if they text in asking to speak with a different department or if you need to connect them with a manager?

It’s easy with Contact At Once! Just transfer the conversation.* Of course, to transfer between departments (like from sales to service), you first need to have that option available (and configured) within your Contact At Once! package. Ask our Support Team if you’re not sure.

Mobile App: Transfer Texts to Agents or Departments

  1. Send a message to the consumer, letting them know you’re going to transfer the conversation to the person they requested.
  2. Tap the “Actions” menu (3 vertical dots on top right).
  3. Tap “Transfer Conversation.”
  4. Select the agent or department to whom you want to transfer the text conversation.

Desktop App: Transfer Texts to Agents or Departments

  1. Send a message to the consumer, letting them know you’re going to transfer the conversation to the person they requested.
  2. Look to the top right of your desktop app window where the gray circle buttons are, and click the “T.” (It should say “Transfer” below the button.)
  3. Scroll through the “Transfer List” that will pop up. This shows all the people—and the different departments if eligible—who can accept the text message at your company.
  4. Choose the person/department and click “Transfer.”

From here, the Contact At Once! Mobile Text Connect system takes over, connecting the customer (let’s call her “Jill”) with your colleague as requested (let’s call him “Jim”). To confirm it’s happened, Jill will get a text message saying her conversation has been transferred to Jim. Even if Jim isn’t available to reply immediately, the system will reassure Jill that he’s been notified and will respond as soon as possible.

When Jim’s done helping Jill, he can even transfer the conversation back to you if needed!

*Note: This feature is only supported in desktop app versions 5.4 and higher AND mobile app versions 4.1 and higher. If you don’t see the Transfer option, you may simply need to update your app. (Just ask Support if you need help).

How to Better Track Texts From Google AdWords (& Other Advertising) Campaigns

Man searching

In late 2016, Google made it possible for consumers to text with you from pay-per-click (PPC) advertising in mobile search results. Pretty cool, huh? Contact At Once! clients are in the perfect position to take advantage of this new placement, too, especially with our latest reporting enhancement.

How the Google Integration Works

First, a quick reminder about how you can use Contact At Once! with your Google PPC campaigns:

  • If you have Contact At Once! text messaging options on your website, you have an eligible text-enabled number. Note: This is your “Mobile Text Connect” or “MTC” number.
  • You can add that MTC number to a Google AdWords campaign, creating a click-to-message ad extension. Here are Google’s step-by-step directions.
  • All text messages and resulting leads will flow through your existing Contact At Once! platform and processes.

How Our Reporting Helps Attribution

Contact At Once! helps you better track the performance of those AdWords campaigns, too. Sure, Google tracks your ad up to the click of the text message option. But we track after that click, giving you a better sense of if that click and resulting conversation turns into a real lead, a visit and eventually a paying customer. This helps you to see which Google Adwords campaigns are generating the most valuable conversions!

There are a couple of ways Contact At Once! makes this easy:

  • Additional MTC numbers – We can supply unique numbers for each AdWords campaign. Interested? Just ask via the chat or text options on this site.
  • Mobile Text Connect Detail report – This shows you the captured consumer information, who answered, timing, the entire transcript and more for all text conversations at your company.
  • New sorting capabilities – Now you can sort and filter this report by MTC number, allowing you to tie the report results to the exact AdWords campaign!

How to Access the Report

Your Contact At Once! admin can schedule this report to deliver via email automatically or just view it in the Contact At Once! portal as needed:

  • To view the report at any time, the admin clicks on the “Reports” tab in the Contact At Once! portal and chooses “Mobile Text Connect Detail.”
  • To schedule the report, the admin simply scrolls to the bottom of the Mobile Text Connect Detail page, clicks “Schedule Report” and chooses to whom and how often they want it sent.

Happy texting!

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