Contact At Once!

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LivePerson Acquires AdvantageTec, Adding Service Department Messaging Platform to Its Automotive Company, Contact At Once!

Deal Brings Together Sales and Service Solutions for Enabling Conversational Commerce Across Dealership Operations

NEW YORK, Oct. 16, 2018—LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational commerce solutions, today announced the acquisition of AdvantageTec, a leading provider of texting solutions for service departments of automotive dealerships. The addition of AdvantageTec to Contact At Once!, LivePerson’s automotive company, helps enable conversational commerce across the entire dealership, including variable and fixed operations.

“Through the power of unique technologies from LivePerson, Contact At Once!, and AdvantageTec, dealerships can engage in conversational commerce across their entire business,” said Robert LoCascio, CEO and founder of LivePerson. “People have shown a distinct preference for messaging as they shop, buy, and communicate with brands. With conversational commerce, the process of servicing cars becomes as simple as a few taps in the messaging channels they’re already using.”

The AdvantageTec messaging platform is designed for the unique needs of dealership service departments. The product integrates with most dealer management systems to automate service appointment scheduling and reminders, while making it simple and fast to share information and get approvals from customers through messaging. Dealers can also automate delivery and completion of customer satisfaction index (CSI) questionnaires and enable online payments all through a single, simple interface. The solution is compliant with texting privacy regulations and includes appropriate opt-ins for text messaging through written approvals in service orders.

Dealerships already using AdvantageTec value its ability to help them increase revenue, improve productivity, and improve CSIs, while service advisors can be more efficient. All conversations are documented for easy tracking.

Andy Costello, General Manager of BMW of San Rafael, is a Contact At Once! and AdvantageTec customer. He points out that consumers really like the experience too.

“Our customers are very happy to get updates, schedule appointments, approve repair orders, and even pay—all through a messaging conversation,” says Costello. “CAO! Connect helps us create more conversations with shoppers from the moment they start looking, and AdvantageTec helps us turn those car buyers into lifelong customers.”

As new car sales remain flat and margins compress, dealership executives have been turning to fixed operations for additional revenue generation and profitability. According to the July 2018 National Automobile Dealers Association Average Dealership Profile, almost half (49.3 percent) of the average dealership’s gross profit came from fixed operations.

“Traditionally, dealerships have invested in ‘front of the house’ technologies that help them sell cars,” says Thomas Jung, founder and CEO of AdvantageTec. “Now, we see that great service experiences can be one of the best ways to drive profitability for the whole dealership. We are very excited to join LivePerson and Contact At Once! and hope to rapidly expand the use of conversational commerce in dealership service departments.”

The service department may also be emerging as a valuable source for new car leads. According to the September 2018 Cox Automotive Service Industry Study, 74 percent of customers who visited the dealership in the last 12 months for service are likely to return to purchase their next vehicle, compared to only 35 percent of customers who did not visit for service. “This industry always has and always will be about relationships,” says Denise Chudy, General Manager of Contact At Once!

LivePerson began to invest in the automotive industry four years ago with its acquisition of Contact At Once! and continues to build momentum globally with innovative solutions for manufacturers, dealers, and advertising platforms. “The combination of the unique capabilities of LiveEngage, CAO! Connect, and AdvantageTec — with AI and connections through channels such as SMS, Facebook Messenger, Google Rich Business Messaging, and other popular messaging apps — creates the most sophisticated, widely deployed, highly scaled, secure and technologically advanced messaging platform available for the automotive industry,” Chudy says.

“Simply put, we’re on a mission to help the automotive industry take the pain out of buying and servicing a car.”

Financial terms of the transaction were not disclosed. The acquisition is not expected to have a material impact on LivePerson’s results of operations for the full year ending Dec. 31, 2018.

About LivePerson, Inc.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

About Contact at Once!
Contact At Once!, a LivePerson Company, helps create satisfying connections and build relationships between auto shoppers and dealers by making it easier for consumers to ask questions and get information in the micro-moments when they shop—whether on a brand or retailer site, via online advertising, on social media and more. Contact At Once! is the industry’s leading provider of messaging platforms with over 17,000 businesses using our solutions to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.

Safe Harbor Provision
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Actual events or results may differ materially from those contained in the projections or forward-looking statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: potential fluctuations in our quarterly revenue and operating results; competition in the market for digital engagement technology; our ability to retain existing clients and attract new clients; potential adverse impact due to foreign currency exchange rate fluctuations; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to new regulatory or other legal requirements that could materially impact our business; our ability to effectively operate on mobile devices; failures or security breaches in our services, those of our third party providers, or in the websites of our customers; risks related to industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; the adverse effect that the global economic downturn may have on our business and results of operations; economic conditions and regulatory changes caused by the United Kingdom’s likely exit from the European Union; our ability to retain key personnel, attract new personnel and to manage staff attrition; risks related to the ability to successfully integrate past or potential future acquisitions; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally and/or as we expand into direct-to-consumer services; risks related to the regulation or possible misappropriation of personal information belonging to our customers’ Internet users; potential failure to meeting service level commitments to certain customers; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; errors, failures or “bugs” in our products may be difficult to correct; increased allowances for doubtful accounts as a result of an increasing amount of receivables due from customers with greater credit risk; payment-related risks; delays in our implementation cycles; impairments to goodwill that result in significant charges to earnings; risks associated with the recent volatility in the capital markets; our ability to secure additional financing to execute our business strategy; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; our ability to maintain our reputation; risks related to our recognition of revenue from subscriptions; our lengthy sales cycles; risks related to our operations in Israel, and the civil and political unrest in that region; changes in accounting principles generally accepted in the United States; risks associated with our current or any future stock repurchase programs, including whether such programs will enhance long-term stockholder value, and whether such stock repurchases could increase the volatility of the price of our common stock and diminish our cash reserves; natural catastrophic events and interruption to our business by man-made problems; the high volatility of our stock price; and risks related to our common stock being traded on more than one securities exchange. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.

MEDIA CONTACT
Allison Franzese
LivePerson
afranzese@liveperson.com
212-609-4224

Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are

ATLANTA, October 2, 2018 — Contact At Once!, the automotive division of LivePerson, Inc. (NASDAQ: LPSN) today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

“We are proud to support Apple Business Chat, which offers a powerful, engaging new way for businesses to connect with their customers where they are, and when they want, using the Messages app on iOS,” says Denise Chudy, Contact At Once! General Manager. “Automotive businesses can easily sign up with Contact At Once! to try Apple Business Chat beta.” Contact At Once! customers who are launching Apple Business Chat today include Hendrick Automotive Group, Lithia Motors, Inc. and Robins & Day.

Contact At Once! customers can use Apple Business Chat to connect with auto shoppers through their Messages app, share rich media such as photos and video, schedule appointments and more. With Business Chat, customers can always reach a live person and are always in control of whether they share any contact information with a business.

To start an Apple Business Chat, customers can click the ‘Chat with Messages’ button on a customer’s website or in their iOS app. A conversation with the brand’s agents will open instantly in the Messages app, and users can take their time responding when it’s convenient.

Apple Business Chat is now available to users and businesses in Australia, Canada, France, Germany, Hong Kong, Italy, Japan, Singapore, Switzerland, UK and US, and is built into iOS 11.3 and higher. For more information visit: apple.com/ios/business-chat.

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson Company, helps create satisfying connections and build relationships between auto shoppers and dealers by making it easier for consumers to ask questions and get information in the micro-moments when they shop—whether on a brand or retailer site, via online advertising, on social media and more. Contact At Once! is the industry’s leading provider of messaging platforms with over 17,000 businesses using our solutions to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.

ABOUT LIVEPERSON, INC.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

MEDIA CONTACT
Allison Franzese
LivePerson
afranzese@liveperson.com
212-609-4224

Contact At Once!, a LivePerson Company, Launches New Connect App Features to Support Enhanced Video and Website Sharing

Contact At Once!, a LivePerson company (Nasdaq: LPSN), today announced new features for its web-based app CAO! Connect, including enhanced video and website sharing support. With these new capabilities, dealership agents and Live Advisors who manage conversations on behalf of dealers and auto manufacturers can share YouTube, Vimeo or website images and videos, including previews, with consumers during a messaging conversation.

Auto shoppers and agents can see the same content in the conversation window. Tapping on the YouTube preview, for example, will open a slide-out to display and play the shared media, keeping the shopper on the site where they started the conversation. Other media types, like website URLs and images, will open in a new web browser tab.

A recent study by automotive market research and advisory firm, Root and Associates, shows that 73 percent of consumers would be very or extremely likely to use live assistance if they have a question while shopping for a car and that 58 percent preferred to chat versus call a dealership. Capabilities like enhanced video sharing can help consumers ease some of the frustrations they have while trying to find information as they shop online.

“A large majority of messages into a dealership are about a particular VIN. Video and rich media pictures are by far the best way to showcase your inventory to interested buyers, particularly as we find our industry in the midst of a seismic change in how people shop for cars,” says Denise Chudy, Contact At Once! General Manager.

“This capability gives agents and shoppers the ability to view the same content while the conversation is in progress, and it further satisfies the shopper’s need to know more about the car before heading into the dealership. Video and media file sharing is just one of many capabilities we’re adding to CAO! Connect in order to enable conversational commerce between automotive shoppers and our dealers.”

Other CAO! Connect features include inventory integration, CarFax/CarProof vehicle history report sharing, real-time translations for over a dozen languages and Hot Opportunity Transfers from Live Advisors to dealers when consumers are ready to purchase. The Contact At Once! messaging platform supports integrations with a variety of website service providers, digital retailing tools and other selling tools used most often by automotive dealers.

“Enhancements like this help ensure we are giving the industry the most comprehensive messaging management platform, integrating the tools and capabilities dealerships are already using like video and other rich media,” says Yuval Lubowich, Contact At Once! Vice President of Product Development.

The web-based CAO! Connect app is available to existing customers at no additional charge. To learn more, click here and chat now.

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson Company, helps create satisfying connections and build relationships between auto shoppers and dealers by making it easier for consumers to ask questions and get information in the micro-moments when they shop—whether on a brand or retailer site, via online advertising, on social media and more. Contact At Once! is the industry’s leading provider of messaging platforms with over 16,000 businesses using our solutions to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.

ABOUT LIVEPERSON, INC.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

MEDIA CONTACT
Allison Franzese
LivePerson
afranzese@liveperson.com
212-609-4224

Contact At Once! Launches New Web-Based App CAO! Connect

ATLANTA, August 2, 2018 — Contact At Once!, a LivePerson company (Nasdaq: LPSN), today announced the release of its new web-based messaging management application CAO! Connect. The new product gives dealership agents and Live Advisors who manage conversations on behalf of dealers and auto manufacturers significant new features, including conversational contextual awareness and digital retailing integrations in messaging conversations.

Contextual awareness enables agents to instantly recognize the messaging channel consumers are using and the conversation’s point of origination, such as third-party advertising sites, manufacturer sites, and social media sites. Inventory integration allows vehicle detail pages to appear in the conversation window, giving agents the ability to answer specific questions and share information within the conversation, such as car history reports and even recommendations of similar vehicles. Inventory integrations are included for leading website platforms, with others coming soon.

A recent study by automotive market research and advisory firm, Root and Associates, shows that 73 percent of consumers would be very or extremely likely to use live assistance if they have a question while shopping for a car and that 58 percent preferred to chat versus call a dealership. Consumers also express frustrations with inconsistencies in pricing and information across platforms and a lack of information or the ease of finding information as they shop online.

“Consumers like the convenience of messaging, and our industry needs a platform that makes it easy for agents to quickly access information that helps car shoppers and owners on their digital journey to the dealership,” says Denise Chudy, Contact At Once! General Manager. “CAO! customers will now be able to, at a glance, know where conversations originate and have a common point of view with the consumer, as inventory and other digital retailing tools dynamically change, based on where the consumer is shopping.”

Other CAO! Connect features include real-time translations for over a dozen languages, especially important for dealerships who have multilingual customer bases, and Hot Opportunity Transfers from Live Advisors to dealers when consumers are ready to purchase.

“As online shopping and purchase options evolve, the messaging channels consumers use will change, as will digital retailing solutions and processes. Our goal is to provide a comprehensive, open, highly scalable, networked messaging infrastructure that is a backbone for conversational commerce, regardless of how consumers want to connect or what digital retailing apps dealers and manufacturers choose to use,” says Yuval Lubowich, Contact At Once! Vice President, Product Development.

The new web-based CAO! Connect app is available to existing customers at no additional charge. To learn more, click here to chat now.

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson Company, helps create satisfying connections and build relationships between auto shoppers and dealers by making it easier for consumers to ask questions and get information in the micro-moments when they shop—whether on a brand or retailer site, via online advertising, on social media and more. Contact At Once! is the industry’s leading provider of messaging platforms with over 17,000 businesses using our solutions to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.

ABOUT LIVEPERSON, INC.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

MEDIA CONTACT
Allison Franzese
LivePerson
afranzese@liveperson.com
212-609-4224

Car and Driver Partners with Contact At Once! to Enable Messaging Platform for Conversational Commerce

ATLANTA, June 12, 2018 — Contact At Once!, a LivePerson company (Nasdaq: LPSN), and Hearst Autos announced that web and mobile messaging is now available on Car and Driver.com, enabling direct consumer-to-dealer connections from vehicle detail pages (VDPs) on Car and Driver’s vehicle listings platform (https://www.caranddriver.com/cars-for-sale). Dealers who advertise their inventory can now choose to opt into the Car and Driver chat and text program at no additional cost.

A recent study by automotive market research and advisory firm Root and Associates shows that 73 percent of consumers would be very or extremely likely to use live assistance if they have a question and that 58 percent preferred chat to calling a dealership. Consumers preferred the convenience of messaging dealers on their own schedule to get support, ask questions, or even to complete some of the buying process online.

“This partnership further transforms Car and Driver, the most trusted resource for automotive research, into the ultimate car shopping experience. Chat and text are effective, natural ways for consumers and dealers to communicate. Adding messaging to our dealers’ VDPs enables car buyers to have their questions answered faster, which will ultimately improve the relationship between the buyer and the dealer,” said Brian Abrams, senior director product innovation, Hearst Autos.

Contact At Once! provides the automotive industry’s most widely deployed messaging platform to deliver conversational commerce at scale. “In some of our most recent analysis, we see consumers favoring messaging over other types of communication when they are in market for a new car,” said Denise Chudy, Contact At Once! General Manager. “Car and Driver is one of the most recognized brands in the automotive space, and we think it is a natural next step to enable shoppers to text and chat with dealers directly from the site.”

ABOUT HEARST AUTOS
Hearst Autos delivers qualified, in-market car shoppers directly to dealer websites through the credibility and trust of Car and Driver’s research, listings, and shopping tools, and the scale and performance of Jumpstart Automotive Media’s audience of more than 20 million unique monthly car shoppers. Jumpstart Automotive Media’s rich data coupled with our AdTech software positions a dealer’s customized display advertising in front of the uniquely matched in-market shopper wherever they’re shopping across Jumpstart’s diverse portfolio of publishers (Car and Driver, U.S. News Best Cars, J.D. Power Cars, NADAguides, Autoweek.com, AutoWeb, Autolist.com, Daily News Autos, LeftLaneNews.com, CarSoup, CarBuzz, CarStory, and VehicleHistory.com). With industry-leading data, insights, and analytics, Hearst Autos engages the car shopper from inception to the point of purchase decision. Visit us at www.hearstautos.com.

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson Company, helps create satisfying connections and build relationships between auto shoppers and dealers by making it easier for consumers to ask questions and get information in the micro-moments when they shop—whether on a brand or retailer site, via online advertising, on social media and more. Contact At Once! is the industry’s leading provider of messaging platforms with over 17,000 businesses using our solutions to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.

ABOUT LIVEPERSON, INC.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

MEDIA CONTACT
Allison Franzese
LivePerson
afranzese@liveperson.com
212-609-4224

Lou Laste
Hearst Autos
Lou.laste@hearstautos.com
678-492-2737

LivePerson Joins Hands with the Georgia Diversity Council

LivePerson, Inc. (Nasdaq: LPSN), a leading provider of conversational commerce solutions, has joined the Georgia Diversity Council, the state-level council for the National Diversity Council, as a corporate partner. With seats on the Board of Directors and Advisors Committee, participation in a diversity certification program and a wide variety of educational programs, this partnership will help LivePerson, whose Contact At Once! group is based in Alpharetta, Georgia, to reinforce its own internal and external commitment to mutual respect for all.

“We have always been a people-focused company with strong team players—it’s even one of our core values,” says Denise Chudy, Contact At Once! General Manager. “This partnership provides programs and tools that we can use in our own company, while giving us an opportunity to work with others in the community to promote diversity and inclusion. We celebrate our differences, which make every team stronger when we work together.”

Alexis Whitman, Customer Experience Manager at Contact At Once!, will serve as Advisor on the Council. “I am proud to work for a company that invests in a culture of inclusion,” says Whitman. “I look forward to participating in the outstanding events that the Council offers and leveraging their vast network of resources.”

“We are proud to partner with Contact At Once!,” says Dennis Kennedy, Founder and Chair of the National Diversity Council. “We look forward to working together to advocate the importance of diversity and inclusion in the workplace and our communities.”

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson Company, helps create satisfying connections and build relationships between auto shoppers and dealers by making it easier for consumers to ask questions and get information in the micro-moments when they shop—whether on a brand or retailer site, via online advertising, on social media and more. Contact At Once! is the industry’s leading provider of messaging platforms with over 17,000 businesses using our solutions to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.

ABOUT LIVEPERSON, INC.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

MEDIA CONTACT
Allison Franzese
LivePerson
afranzese@liveperson.com
212-609-4224

Contact At Once! Opens Bilingual Contact Center for Canadian Dealers

KITCHENER, Ontario, May 13, 2018 — Contact At Once!, a LivePerson Company (Nasdaq: LPSN), has opened their new bilingual contact center in Ontario. This center supports the Canadian automotive market and helps businesses use Contact At Once! messaging solutions to respond more quickly to their consumers via Live Advisors in both English and French.

“We felt it was important to have a bilingual contact center based in Canada, as we see the Canadian market maturing in the conversational commerce space,” explains Michael Jester, Contact At Once! Director of Managed Services.

“Car shoppers and owners want fast, reliable, information when looking for a new car or service, and our Live Advisors will be there to provide immediate help via messaging. This, in turn, helps our Canadian dealers and manufacturers build a better consumer experience.”

Contact At Once! provides the automotive industry’s most widely deployed messaging platform. Combining messaging technologies, bots and Live Advisors, like the new group in Ontario, enable the Contact At Once! automotive tango. This “tango” happens when Live Advisors, bots and dealers seamlessly hand off conversations among each other—based on what information consumers need and where they are in the buying process—and a better customer experience can be the result. That’s vitally important, as more and more consumers turn to messaging to converse with businesses. In the last year alone, messaging over the Contact At Once! platform between consumers and businesses has grown 39 percent (including a 228 percent increase in SMS alone).

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson Company, helps create satisfying connections and build relationships between auto shoppers and dealers by making it easier for consumers to ask questions and get information in the micro-moments when they shop—whether on a brand or retailer site, via online advertising, on social media and more. Contact At Once! is the industry’s leading provider of messaging platforms with over 17,000 businesses using our solutions to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.

ABOUT LIVEPERSON, INC.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

MEDIA CONTACT
Allison Franzese
LivePerson
afranzese@liveperson.com
212-609-4224

Auto Executive Denise Chudy Joins Contact At Once!, a LivePerson Company, as General Manager

March 2, 2018 – Automotive digital marketing expert and innovator Denise Chudy has joined Contact At Once!, a LivePerson company (Nasdaq: LPSN), as its general manager. In her role, Denise will guide global sales, marketing and operations of the automotive industry’s leading messaging platform.

Denise was formerly a co-founder and the President of Retail at LotLinx, where she was a pioneer in the creation of VIN-specific advertising. Denise’s history in digital automotive also includes her role on the original management team of Cars.com and later she launched the automotive vertical at Google. Throughout her career, Denise has driven innovation in the industry and will bring those skills to accelerate the momentum that Contact at Once! has established in automotive digital messaging.

“Contact At Once! has the long-standing leadership position in digital messaging, helping dealers and automakers connect with in-market shoppers and car owners across the automotive internet,” said Denise. “Now, in partnership with our parent company LivePerson, we’re poised to take the industry well beyond transactional dealer chat and text. By leveraging bots, in a ‘tango’ with human agents, manufacturers and dealerships can provide a superior shopping experience for consumers at scale.”

Denise explains that empowering the consumer to connect with dealers and automakers wherever and whenever they’re shopping, and via their preferred conduit for communication, which is primarily messaging, is the next revolution in auto retailing. “Consumers shop everywhere now – on the dealer or automaker site, in advertising, on Google, Facebook, etc., and they have a variety of needs. Some are ready to talk payments and finance, some are just starting to compare models. By weaving people, bots and CAO messaging technologies together, we can guide the shopping experience in a fast, knowledgeable, and satisfying way, while helping dealers focus on what they do best: closing sales,” she said.

It is widely acknowledged in the automotive industry that the path to purchase is difficult, time consuming and often, not enjoyable. Adding the ability for car shoppers and owners to connect with a dealer or automaker via text, chat, or messenger takes a tremendous amount of friction out of the process. In fact, in the consumer surveys conducted by Contact At Once!, shoppers have expressed a preference for dealers who offer messaging.

Chudy isn’t surprised. “When sellers take advantage of the opportunity to build relationships in a unique way that helps the consumer save time and aggravation, it’s a win.”

Avi Kedmi, executive vice president, commercial, at LivePerson, says Chudy’s industry knowledge will help the company continue to evolve its messaging platform to fit the needs of automotive companies. “LivePerson’s mission is to transform the way consumers communicate with businesses. We’re investing in new products for the industry because we believe there is great opportunity here to help dealers and automakers create innovative customer experiences.”

Contact At Once!, a LivePerson Company, Integrates with Facebook Marketplace

Today, Facebook announced the general availability of used vehicle dealer listings in the U.S. on Marketplace, a section of Facebook that lets people buy and sell items to others in their community.

Contact At Once!, a LivePerson Company, worked with Facebook and selected dealers in the Facebook Messenger integration on Marketplace.

Interested buyers can communicate with dealerships via Messenger. These conversations are much easier to manage and track for dealerships leveraging the Contact At Once! platform. The integration enables Messenger conversations to flow through the dealership’s existing Contact At Once! processes, including routing, answering, tracking and integration into the CRM.

“Facebook’s commitment to messaging through Messenger and Marketplace is yet another indication of the opportunity we see with consumer-to-business messaging,” says Marc Hayes, VP Products & Strategy, Contact At Once!.

“Why wouldn’t you want more potential buyers to see your inventory, especially when there’s such an easy way for them to start a sales conversation while they’re already in Facebook? Contact At Once! makes it even more effective for dealerships to track and manage, so your team isn’t overwhelmed,” Hayes adds.

Contact At Once!, a LivePerson Company, Expands IP Portfolio with Additional Patent on Business Messaging Capabilities

The United States Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach to consumer-to-business messaging.

U.S. Patent 9,572,189 covers the concept of a “system and method for analyzing messages and initiating communication sessions,” enabling Contact At Once! customers to better serve the needs of consumers who wish to communicate with businesses via messaging. Practical applications of this include unified chat and mobile messaging sessions that begin as a chat and are continued as mobile messaging sessions.

The Contact At Once! IP portfolio spans more than a decade of innovation. This new patent is the most recent addition to the company’s portfolio, expanding on another recent patent, U.S. Patent 8,374,915, granted for the company’s innovative concept of a system and method for publishing online advertisements and search results that include a real-time two-way communications system, such as messaging.

“Contact At Once! has continually invested in technological innovations to allow in-market shoppers and businesses to message at scale through a variety of media. This latest patent is another example of our commitment to helping our brands seamlessly connect with consumers in innovative ways that are most convenient for shoppers,” says Marc Hayes, Vice President of Product and Strategy.

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with businesses to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 17,000 businesses rely on the Contact At Once! digital messaging platform to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.

ABOUT LIVEPERSON
LivePerson, Inc. (NASDAQ: LPSN) is a leading provider of cloud-based mobile and online business messaging solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the Company’s enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Citibank, HSBC, EE, IBM, L’Oreal, Orange, PNC and The Home Depot rely on the unparalleled intelligence, security and scalability of LiveEngage to reduce costs, increase lifetime value and create meaningful connection with consumers. For more information, visit www.liveperson.com.

MEDIA CONTACT
Allison Franzese, LivePerson, Inc.
afranzese@liveperson.com
212-609-4224