Archive for the ‘Answering’ Category

Hot Opportunity Transfer: See How It Works

Despite your best intentions, it’s almost impossible to be instantly available 24/7—especially when you’re already busy helping people buy your products. That’s why we created the Hot Opportunity Transfer (HOT) feature. HOT allows us to buffer your team from shoppers chatting in with more general questions. (We can usually handle those on your behalf.) Yet […]

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Pump Up the Volume: How to Increase Consumer Engagement

You’ve been chatting and/or texting with customers for a while now, and you’re loving it. You’re one of the thousands who have discovered your customers would rather message than call or email! In fact, messaging is their #1 choice for communicating with brands (more than 75% preferred it over phone or email in this survey). […]

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Hot Opportunity Transfer: Are You “Hot” or Not?

Will all the HOT dealers please stand up? No, I’m not talking about who looks good today (I promise). I’m talking about those who’ve taken advantage of our Hot Opportunity Transfer (HOT) capability, a standard feature for dealerships on our Professional package. The combination of chat, text and a co-managed implementation allows Contact At Once! […]

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6 FAQs About the New Contact At Once! Mobile App

If you answer chats and texts for your company at least part of the time, you likely know we released a significant update to the Contact At Once! mobile app (watch a quick video here). Our mission is to create a better user experience for you; we even squashed a few more bugs with the Dec. 10 […]

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10 Text & Chat Tips for the Best Digital Interactions

  Chatting or texting with friends and family is second nature to most of us. But throw it into a business context, and we all tend to have a question or two about the best way to handle various situations. It’s common! In fact, we’ve gathered some of the most frequently asked questions right here…with […]

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Meet Your New Mobile App: How to Download, Set Up & Go

  One of the biggest benefits of mobile messaging, from chat to text, is how convenient it is for the consumer. And it can be just as convenient for your team, even if you answer some or all of those conversations in-house. That’s why we completely redesigned Contact At Once!’s mobile app! With a streamlined […]

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