Contact At Once! Blog

Contact At Once!, a LivePerson Company, Expands IP Portfolio with Additional Patent on Business Messaging Capabilities

Written by: Angela Wijesinghe on August 28 2017

The United States Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach to consumer-to-business messaging. U.S. Patent 9,572,189 covers the concept of a “system and method for analyzing messages and initiating communication sessions,” enabling Contact At Once! customers to better serve the needs […]

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Contact At Once! Messaging Extends to Google My Business

Written by: Angela Wijesinghe on August 25 2017

It’s a fact of life that before they buy, people research online (and most use Google). The search giant is making it easier and easier for consumers to connect with the businesses they’re researching, too—first with Google AdWords click-to-message ads and most recently with Google My Business messaging! Contact At Once! can help you manage […]

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Pump Up the Volume: How to Increase Consumer Engagement

Written by: Angela Wijesinghe on August 21 2017

You’ve been chatting and/or texting with customers for a while now, and you’re loving it. You’re one of the thousands who have discovered your customers would rather message than call or email! In fact, messaging is their #1 choice for communicating with brands (more than 75% preferred it over phone or email in this survey). […]

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How to Easily Share Documents During Chats

Written by: Angela Wijesinghe on August 10 2017

When a shopper engages you via chat, you know they want quick answers. But that doesn’t mean they’re not interested in more in-depth resources. Let’s say a shopper is trying to decide between two models, and asks you a question. Or maybe they have a question about what sort of paperwork they’ll have to fill […]

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6 Reasons to Build a Business Messaging Network

Written by: Angela Wijesinghe on July 26 2017

If you’ve been around Contact At Once! for any length of time, you’ve heard us talk about the “messaging network.” No, it’s not a secret society. It’s not a garage band. The network refers to how we link multiple touch points together for you, giving you easier access to customers and the resulting data. (Much […]

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Hot Opportunity Transfer: Are You “Hot” or Not?

Written by: Michelle Young on July 6 2017

Will all the HOT dealers please stand up? No, I’m not talking about who looks good today (I promise). I’m talking about those who’ve taken advantage of our Hot Opportunity Transfer (HOT) capability, a standard feature for dealerships on our Professional package. The combination of chat, text and a co-managed implementation allows Contact At Once! […]

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Do You Know Your Work “Big Picture”?

Written by: Michelle Young on July 3 2017

Are you passionate about what you do? Are you as passionate today as you were when you started? Even if you love your job, it can be a struggle to stay motivated—especially in a position where you deal with rejection or customer irritation on what can seem like a daily basis. (Hats off to you […]

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4 Contact At Once! Reports That Gut-Check Your Messaging

Written by: Michelle Young on June 27 2017

Ahhhh, the Contact At Once! portal. For some of you, having all this detailed data at your fingertips is heaven. Or maybe you’re a “big picture” sort of person and want to get in and out a little more quickly. Either way, our goal is to make this easy for you, so take a deep […]

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RVT.com & Contact At Once! Partner for a More Convenient Online Shopping Experience

Written by: Angela Wijesinghe on June 23 2017

Mutual dealer customers of RVT.com and Contact At Once!, a LivePerson Company, can expand their chat and text messaging capabilities from their own websites to their RVT.com inventory pages. RVT.com, a leading Internet classifieds ad site for RVs, travel and 5th wheel trailers, motor homes and campers, and Contact At Once!, a LivePerson Company (Nasdaq: […]

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8 Tips for Getting to Know Your Customers the “Old-Fashioned” Way

Written by: Angela Wijesinghe on May 30 2017

Everyone’s talking about how things have changed, from how we communicate to how we search for and buy almost anything. While that’s true, there’s still an important human element involved, especially when it comes to big-ticket items like cars or places to live. Shoppers often want to ask an expert questions or to see the […]

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