Latest Post / 28 Feb 2019

Cox Automotive Integrates LivePerson Automotive Messaging Platform in Digital Retailing Apps

ATLANTA, February 28, 2019 — LivePerson Automotive (NASDAQ: LPSN) and Cox Automotive announced today that consumers using Cox Automotive Digital Retailing applications will now be able to contact dealers through live chat while they are completing digital retailing steps on desktop or mobile. The new integration, powered by LivePerson Automotive’s messaging platform, allows dealers to […]


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LivePerson’s Automotive Division, Contact At Once!, integrates Kelley Blue BookⓇ Values within CAO! Connect

ATLANTA, January 15, 2019 — Contact At Once!, a LivePerson company (Nasdaq: LPSN), today announced the integration of Kelley Blue Book® Trade-In Values in its CAO! Connect automotive messaging platform. The new integration allows dealers to pull trusted trade-in valuations into messaging conversations with consumers to help better guide buyer journeys and convert more sales […]

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How to Customize Your Chat & Text Engagements

If you’re rockin’ our new embedded window on your site (thanks to what we refer to as the “unified tag,” which is nerd-talk for cool code), you’re in for a treat. Not only is it a great customer experience, it gives you more control. For example, your Contact At Once! admin can customize the way […]

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How to Easily Tell Where a Consumer Is Messaging From

Do you use Contact At Once! in multiple locations? From your site to third-party search/shopping sites (Autotrader, Motors.co.uk and the like), Google My Business, Facebook Marketplace/Messenger and more, we can help you message with shoppers in all those places. Not only is it easy to receive and respond to those conversations—all through the same Contact […]

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Embedded Chat & Text Windows: Get This New Look

As a businessperson, you know the importance of making a good first impression and making things more efficient. (Those are probably a couple reasons why your company started chatting and texting!) Well, one of our latest product enhancements—embedded chat and text windows—can help you improve it all. Benefits of the Embedded Window Along with a […]

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Contact At Once! Takes Its 60 Millionth Message

On Wednesday, August 15, 2018, at a little after 4:00pm, we reached another milestone in Contact At Once! history. We logged our 60 millionth message. It’s no wonder we hit 60 million messaging conversations this year. Conversational commerce is on the rise, with consumers relying more and more on chat, text and messaging to get […]

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How to Easily Tell Where a Consumer Is Messaging From

Do you use Contact At Once! in multiple locations? From your site to third-party search/shopping sites (Autotrader, Motors.co.uk and the like), Google My Business, Facebook Marketplace/Messenger and more, we can help you message with shoppers in all those places. Not only is it easy to receive and respond to those conversations—all through the same Contact […]

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Embedded Chat & Text Windows: Get This New Look

As a businessperson, you know the importance of making a good first impression and making things more efficient. (Those are probably a couple reasons why your company started chatting and texting!) Well, one of our latest product enhancements—embedded chat and text windows—can help you improve it all. Benefits of the Embedded Window Along with a […]

Read more about this article

How to Easily Tell Where a Consumer Is Messaging From

Do you use Contact At Once! in multiple locations? From your site to third-party search/shopping sites (Autotrader, Motors.co.uk and the like), Google My Business, Facebook Marketplace/Messenger and more, we can help you message with shoppers in all those places. Not only is it easy to receive and respond to those conversations—all through the same Contact […]

Read more about this article

Embedded Chat & Text Windows: Get This New Look

As a businessperson, you know the importance of making a good first impression and making things more efficient. (Those are probably a couple reasons why your company started chatting and texting!) Well, one of our latest product enhancements—embedded chat and text windows—can help you improve it all. Benefits of the Embedded Window Along with a […]

Read more about this article

Contact At Once!, a LivePerson Company, Launches New Connect App Features to Support Enhanced Video and Website Sharing

Contact At Once!, a LivePerson company (Nasdaq: LPSN), today announced new features for its web-based app CAO! Connect, including enhanced video and website sharing support. With these new capabilities, dealership agents and Live Advisors who manage conversations on behalf of dealers and auto manufacturers can share YouTube, Vimeo or website images and videos, including previews, […]

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Contact At Once! Launches New Web-Based App CAO! Connect

ATLANTA, August 2, 2018 — Contact At Once!, a LivePerson company (Nasdaq: LPSN), today announced the release of its new web-based messaging management application CAO! Connect. The new product gives dealership agents and Live Advisors who manage conversations on behalf of dealers and auto manufacturers significant new features, including conversational contextual awareness and digital retailing […]

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Car and Driver Partners with Contact At Once! to Enable Messaging Platform for Conversational Commerce

ATLANTA, June 12, 2018 — Contact At Once!, a LivePerson company (Nasdaq: LPSN), and Hearst Autos announced that web and mobile messaging is now available on Car and Driver.com, enabling direct consumer-to-dealer connections from vehicle detail pages (VDPs) on Car and Driver’s vehicle listings platform (https://www.caranddriver.com/cars-for-sale). Dealers who advertise their inventory can now choose to […]

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Pump Up the Volume: How to Increase Consumer Engagement

You’ve been chatting and/or texting with customers for a while now, and you’re loving it. You’re one of the thousands who have discovered your customers would rather message than call or email! In fact, messaging is their #1 choice for communicating with brands (more than 75% preferred it over phone or email in this survey). […]

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Hot Opportunity Transfer: Are You “Hot” or Not?

Will all the HOT dealers please stand up? No, I’m not talking about who looks good today (I promise). I’m talking about those who’ve taken advantage of our Hot Opportunity Transfer (HOT) capability, a standard feature for dealerships on our Professional package. The combination of chat, text and a co-managed implementation allows Contact At Once! […]

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Using Dealer Chat to Close Deals? You Betcha.

At Contact At Once!, a LivePerson company, our mission is to make life easier by transforming how people communicate with brands. When we help you move customers closer to purchase via messaging, we consider it a personal “mission accomplished.” Your goal is our goal. So you can imagine how happy we get learning how our […]

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Pump Up the Volume: How to Increase Consumer Engagement

You’ve been chatting and/or texting with customers for a while now, and you’re loving it. You’re one of the thousands who have discovered your customers would rather message than call or email! In fact, messaging is their #1 choice for communicating with brands (more than 75% preferred it over phone or email in this survey). […]

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3 Stepping Stones to Successful Digital Retailing

To say the car-buying experience has seen significant changes in recent years would be an understatement. Customers can get a whole host of information about their purchase before ever setting foot on the lot or in a showroom. What’s more, car shoppers are demanding a digital aspect to this experience in increasing numbers—86% of consumers […]

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Do You Know Your Work “Big Picture”?

Are you passionate about what you do? Are you as passionate today as you were when you started? Even if you love your job, it can be a struggle to stay motivated—especially in a position where you deal with rejection or customer irritation on what can seem like a daily basis. (Hats off to you […]

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Using Dealer Chat to Close Deals? You Betcha.

At Contact At Once!, a LivePerson company, our mission is to make life easier by transforming how people communicate with brands. When we help you move customers closer to purchase via messaging, we consider it a personal “mission accomplished.” Your goal is our goal. So you can imagine how happy we get learning how our […]

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How to Capitalize on Car Buyers’ Mobile Moments

The defining moment for your dealership isn’t a purchase or lease. It’s all the little moments that lead up to those sales. I’m talking about the “micro-moments,” as Google calls them. Mobile moments. The times when we need to answer questions or complete tasks…and turn to our smartphones. Make a meaningful, human connection during these […]

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[Infographic] A New Way to Navigate Property Management

Smart marketers ensure their communities are easily found on any channel or device, from SEO-optimized community websites to listing sites, Google pay-per-click and all forms of advertising. But being found is just part of the leasing puzzle. All the slick marketing in the world can’t make up for a poor consumer experience—even something as simple […]

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Consumer Survey Infographic: An Easier Homebuying & Renting Process for All

Property management and real estate in general are industries that thrive on referrals, which are fueled by good experiences. But what constitutes a good experience evolves with technology…because technology can change our expectations. For example, we, as consumers, increasingly expect to engage with your real estate or property management team wherever we are, however and […]

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LivePerson’s Automotive Division, Contact At Once!, integrates Kelley Blue BookⓇ Values within CAO! Connect

ATLANTA, January 15, 2019 — Contact At Once!, a LivePerson company (Nasdaq: LPSN), today announced the integration of Kelley Blue Book® Trade-In Values in its CAO! Connect automotive messaging platform. The new integration allows dealers to pull trusted trade-in valuations into messaging conversations with consumers to help better guide buyer journeys and convert more sales […]

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Auto Shoppers Use Messaging for Specific Intents Related to Car Purchases & Service Inquiries

LivePerson’s Denise Chudy keynotes Automotive Analytics and Attribution Summit with Conversational Commerce Workshop ATLANTA, November 19, 2018 – In an ongoing analysis of messaging conversations between consumers and automotive retailers, Contact At Once!, a LivePerson Company (Nasdaq: LPSN), said today that among the top 10 topics consumers are inquiring about, nine are purchase- and ownership-focused […]

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LivePerson Acquires AdvantageTec, Adding Service Department Messaging Platform to Its Automotive Company, Contact At Once!

Deal Brings Together Sales and Service Solutions for Enabling Conversational Commerce Across Dealership Operations NEW YORK, Oct. 16, 2018—LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational commerce solutions, today announced the acquisition of AdvantageTec, a leading provider of texting solutions for service departments of automotive dealerships. The addition of AdvantageTec to Contact At Once!, […]

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Contact At Once! Messaging Extends to Google My Business

It’s a fact of life that before they buy, people research online (and most use Google). The search giant is making it easier and easier for consumers to connect with the businesses they’re researching, too—first with Google AdWords click-to-message ads and most recently with Google My Business messaging! Contact At Once! can help you manage […]

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Pump Up the Volume: How to Increase Consumer Engagement

You’ve been chatting and/or texting with customers for a while now, and you’re loving it. You’re one of the thousands who have discovered your customers would rather message than call or email! In fact, messaging is their #1 choice for communicating with brands (more than 75% preferred it over phone or email in this survey). […]

Read more about this article

Pump Up the Volume: How to Increase Consumer Engagement

You’ve been chatting and/or texting with customers for a while now, and you’re loving it. You’re one of the thousands who have discovered your customers would rather message than call or email! In fact, messaging is their #1 choice for communicating with brands (more than 75% preferred it over phone or email in this survey). […]

Read more about this article

Hot Opportunity Transfer: Are You “Hot” or Not?

Will all the HOT dealers please stand up? No, I’m not talking about who looks good today (I promise). I’m talking about those who’ve taken advantage of our Hot Opportunity Transfer (HOT) capability, a standard feature for dealerships on our Professional package. The combination of chat, text and a co-managed implementation allows Contact At Once! […]

Read more about this article

CPO Forum Connections: Beyond the Conference

Although we rely so heavily on digital nowadays, nothing changes this fact: People need people. They just want to connect in a different way. In fact, that’s the topic of the CPO Forum talk by Contact At Once!’s very own Adam Flegge (Nov. 16, 10 a.m.)! So if you’re headed to the event in Scottsdale, […]

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Ready for Last-Minute Halloween Community Connections?

Let’s take a break from digital connections for a moment. Let’s focus on in-person connections with your property management team and your residents! Because although we all love digital communication, the strongest relationships are still built the old-fashioned way. Luckily, the holidays give some great excuses for community-wide get-togethers! Whether you already have something planned for […]

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