Contact At Once! Blog

How This Digital Marketing Director Increased Engagement with Messaging

Written by: Angela Wijesinghe on November 29 2018

The ability to text and chat one on one allows for a more transparent buying and fixed operations process, which can increase consumer engagement when used correctly. That’s exactly what Apple Automotive has done with their approach to Contact At Once! messaging (increasing their text conversations by 13%). Apple Automotive, a group with over 12 […]

Read More...

Auto Shoppers Use Messaging for Specific Intents Related to Car Purchases & Service Inquiries

Written by: Angela Wijesinghe on November 19 2018

LivePerson’s Denise Chudy keynotes Automotive Analytics and Attribution Summit with Conversational Commerce Workshop ATLANTA, November 19, 2018 – In an ongoing analysis of messaging conversations between consumers and automotive retailers, Contact At Once!, a LivePerson Company (Nasdaq: LPSN), said today that among the top 10 topics consumers are inquiring about, nine are purchase- and ownership-focused […]

Read More...

LivePerson Acquires AdvantageTec, Adding Service Department Messaging Platform to Its Automotive Company, Contact At Once!

Written by: Angela Wijesinghe on October 16 2018

Deal Brings Together Sales and Service Solutions for Enabling Conversational Commerce Across Dealership Operations NEW YORK, Oct. 16, 2018—LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational commerce solutions, today announced the acquisition of AdvantageTec, a leading provider of texting solutions for service departments of automotive dealerships. The addition of AdvantageTec to Contact At Once!, […]

Read More...

Reach More Automotive Shoppers with Apple Business Chat & Contact At Once!

Written by: Angela Wijesinghe on October 2 2018

  It’s easier than ever for over 700 million iPhone users to connect with your company directly, thanks to Apple Business Chat beta. Why is this important? Easier connections with Business Chat mean more connections, which can mean more potential leads, deals and service appointments—all of which you can manage in Contact At Once! (CAO!). […]

Read More...

Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are

Written by: Angela Wijesinghe on October 2 2018

ATLANTA, October 2, 2018 — Contact At Once!, the automotive division of LivePerson, Inc. (NASDAQ: LPSN) today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. “We are proud to support Apple Business Chat, which […]

Read More...

Infographic: Google My Business Fuels Conversational Commerce for Dealers

Written by: Denise Chudy on September 26 2018

Consumers who use Google My Business to message dealers indicate they are open to digital retailing, and many are using natural language as their interface of choice to seek information in finding new vehicles, appraising their car or scheduling an oil change. LivePerson’s automotive division, Contact At Once! (CAO!), recently analyzed the conversations of 27,000 […]

Read More...

Contact At Once!, a LivePerson Company, Launches New Connect App Features to Support Enhanced Video and Website Sharing

Written by: Angela Wijesinghe on August 27 2018

Contact At Once!, a LivePerson company (Nasdaq: LPSN), today announced new features for its web-based app CAO! Connect, including enhanced video and website sharing support. With these new capabilities, dealership agents and Live Advisors who manage conversations on behalf of dealers and auto manufacturers can share YouTube, Vimeo or website images and videos, including previews, […]

Read More...

Contact At Once! Takes Its 60 Millionth Message

Written by: Angela Wijesinghe on August 21 2018

On Wednesday, August 15, 2018, at a little after 4:00pm, we reached another milestone in Contact At Once! history. We logged our 60 millionth message. It’s no wonder we hit 60 million messaging conversations this year. Conversational commerce is on the rise, with consumers relying more and more on chat, text and messaging to get […]

Read More...

Contact At Once!’s New Web-Based App: Connect Like Never Before

Written by: Angela Wijesinghe on August 2 2018

It’s now even easier for your team to connect and converse with shoppers via Contact At Once! That’s because we’ve launched CAO! Connect, a new, web-based answering app. If you haven’t jumped on it yet, now’s the time! New Things to Love Connect replaces your desktop app, and there’s no download needed. Just open a […]

Read More...

Contact At Once! Launches New Web-Based App CAO! Connect

Written by: Angela Wijesinghe on August 2 2018

ATLANTA, August 2, 2018 — Contact At Once!, a LivePerson company (Nasdaq: LPSN), today announced the release of its new web-based messaging management application CAO! Connect. The new product gives dealership agents and Live Advisors who manage conversations on behalf of dealers and auto manufacturers significant new features, including conversational contextual awareness and digital retailing […]

Read More...