<Scott Pettitt>

Hello, how may I help you?

<Ed Parkinson>

Hi Scott, it’s Ed Parkinson from CAO

<Scott Pettitt>

Nice to talk to you again

<Ed Parkinson>

You too.  Your store does a really good job and I wanted to hear from you about how CAO works in your store?

<Scott Pettitt>

Well we see the tool as just another way for us to reach our customers

<Ed Parkinson>

Do customers like it?

<Scott Pettitt>

Think of it like this everyone that comes to our website has an opportunity to get instant feedback from one of our trained professionals

<Scott Pettitt>

Customers love it and continue to come back to it again and again

<Ed Parkinson>

Has it helped you sell cars or service?

<Scott Pettitt>

We are able to capture customers that we would never be able to in the past by just showing them that we are available for any questions

<Scott Pettitt>

We started to receive more and more service requests on parts and appointments

<Scott Pettitt>

That we started up with chat for service customers

<Scott Pettitt>

Now they can write in and get their advisor and ask the questions right away not wait for them to get through our phone lines

<Ed Parkinson>

Have you been able to use the forwarding feature to send chats to the appropriate personnel?

<Scott Pettitt>

We love the fact that you can forward a conversation to the appropriate person without asking them to call back

<Scott Pettitt>

You have a live person online and the last thing you want to do is disconnect and have them call

<Ed Parkinson>

That’s interesting

<Ed Parkinson>

So you can take people from chat to show to buy?

<Scott Pettitt>

Of course!

<Ed Parkinson>

We are very happy to see you having success.  Please IM us with any questions.  Would it be ok to share this chat on our website?

<Scott Pettitt>

I don’t mind telling people that your product has made us more productive and in my eye more professional than our competition

<Ed Parkinson>

Well, thanks for your time today.

<Scott Pettitt>

No problem chat with me anytime

<Ed Parkinson>

Thanks, Bye

<Scott Pettitt>

Have a great day!