Site Visitor Session Transcript
The Site Visitor Session Transcript allows a site visitor that engaged in a chat session to request an email transcript of the chat session..
- A site visitor initiates an Instant Connect session
- A sales agent answers the chat request
- The site visitor and sales agent complete the conversation.
- The Site Visitor Session Transcript Request form.
- Site visitor completes the form.
- A copy of the conversation transcript is emailed to the email address provided by the site visitor.
- The name and email address from the form are recorded as part of the site visitor profile