Site Visitor Session Transcript

Feature Definition

The Site Visitor Session Transcript allows a site visitor that engaged in a chat session to request an email transcript of the chat session..

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Example
SiteVisitorSessionTranscriptRequest

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How It Works

  • A site visitor initiates an Instant Connect session
  • A sales agent answers the chat request
  • The site visitor and sales agent complete the conversation.
  • The Site Visitor Session Transcript Request form.
  • Site visitor completes the form.
  • A copy of the conversation transcript is emailed to the email address provided by the site visitor.
  • The name and email address from the form are recorded as part of the site visitor profile

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Related Topics

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