Modifying Strings

You may change every string appearing on the SDK interface by overriding the respective string key.

General

String nameUsed inDefault value
lp_enter_messageEnter message text box when empty.Write a message
lp_sendThe "Send" button text.Send
lp_no_network_toast_messageA toast message when there is no network.No internet connection. Please check your connection and try again.
lp_no_action_not_available_toast_messageA toast message when the required action is not available (e.g. Mark as urgent when there is no active conversation).Action not available - no open conversation
lp_todayToday header in conversation.Today
lp_yesterdayYesterday header in conversation.Yesterday
lp_first_messageSystem message before the first conversation.How can I help you today?
lp_loading_messageText above the loading icon when loading previous messages.Loading...
lp_conversation_ended_by_agent_with_nameMessage when the conversation was resolved when we have an agent name. %1$s - agent name %2$s - timeConversation resolved by %1$s \n %2$s
lp_conversation_ended_by_agent_no_nameMessage when the conversation was resolved when we don’t have the agent name. %1$s - timeConversation resolved by Agent \n %1$s
lp_conversation_ended_by_youMessage when the conversation was resolved by the client. %1$s - timeConversation resolved by You \n %1$s
lp_is_typingText in conversation activity when agent is typing.typing...
lp_mark_as_urgent_menu_textMark as urgent" string in menu and snack bar.Mark as urgent
lp_mark_as_resolved_menu_textMark as resolved" string in menu.Mark as resolved
lp_clear_history_menu_textClear history" string in menuClear history
lp_dismiss_as_urgent_menu_textDismiss urgent menu text.Dismiss urgent
Clear history" string in menu.Clear history
Clear history" confirmation dialog textAll of your existing conversation history will be lost. Are you sure?
Clear" button text on "Clear history" dialog.Clear
lp_end_conversation_firstDialog text that is shown in case trying to clear history when a conversation is open.Please resolve the conversation first.
lp_dismiss_as_urgent_two_linesDismiss urgent" string in menu and snack bar.Dismiss urgent
lp_mark_as_urgent_dialog_headerMark as urgent confirmation dialog header.Are you sure you want to mark this conversation as urgent?
lp_dismiss_urgent_dialog_headerDismiss urgent confirmation dialog header.Are you sure you want to mark this conversation as not urgent?
lp_mark_as_resolved_dialog_messageResolve conversation confirmation dialog text.Are you sure this topic is resolved?
lp_mark_as_urgent_dialog_messageMark as urgent confirmation dialog text.This means that your conversation will get top priority.
lp_dismiss_urgent_dialog_messageDismiss urgent confirmation dialog text.This means that your conversation will get normal priority.
lp_ttr_message_with_timestampText in TTR snackbar when timestamp is shown.An agent will respond within the next
lp_ttr_message_minutes(plurals string that contains: "one" and "others") The one or others strings is concatenated to the lp_ttr_message_with_timestamp string above according to whether it’s single minute multiple minutes. Example
one%1$s minute
others%1$s minutes
p_ttr_message_hours(plurals string that contains: "one" and "others"). The one or others strings is concatenated to the lp_ttr_message_with_timestamp string above according to whether it’s single hour multiple hours. Example
one%1$s hour
others%1$s hours
lp_ttr_message_days(plurals string that contains: "one" and "others") The one or others strings is concatenated to the lp_ttr_message_with_timestamp string above according to whether it’s single day multiple days. Example
one%1$s day
others%1$s days
lp_ttr_message_no_timestampText in TTR snackbar when timestamp is not shown.An agent will respond shortly
lp_feedback_1String displayed when one star is selected in the feedback dialog.Very Dissatisfied
lp_feedback_2String displayed when two stars are selected in the feedback dialog.Dissatisfied
lp_feedback_3String displayed when three stars are selected in the feedback dialog.Neither
lp_feedback_4String displayed when four stars are selected in the feedback dialog.Satisfied
lp_feedback_5String displayed when five stars are selected in the feedback dialog.Very Satisfied
lp_feedback_thank_youText displayed after the feedback dialog is submitted.Survey submitted successfully.\nThank you!
lp_feedback_submitThe feedback submit button text.Submit
lp_feedback_yesno_questionYes/No question text in feedback dialog.Did we solve your issue today?
lp_feedback_submit_messageSubmit message text at the bottom of feedback dialog.Your feedback helps us serve you better.\n It will not be shared with any customer service representatives.
lp_feedback_yesno_negative_titleNegative button text in the feedback dialog.NO
lp_feedback_yesno_positive_titlePositive button text in the feedback dialog.YES
lp_feedback_questionFeedback dialog rate question text.How would you rate your connection with our agent?
lp_endEnd conversation "End" button text.End
lp_skipFeedback dialog toolbar skip button text.Skip
lp_doneFeedback dialog toolbar done button text (after submitting).Done
lp_okConfirmation dialog OK button.OK
lp_cancelConfirmation dialog Cancel button.Cancel
lp_menu_copyCopy menu button text when selecting messages in conversation.Copy
lp_end_conversationEnd conversation title.Resolve the conversation
lp_resend_failed_conversation_closedToast message displayed when trying to resend a failed message when conversation is already closed.This conversation has already been resolved.
lp_resend_failed_masked_messageToast message displayed when trying to resend a failed masked message.Message failed to send. Please re-enter message and send again.
lp_new_messagesNotification message displayed when there are multiple push messages.new messages
lp_message_time_nowMessage timestamp for the latest messages ("Now").Now
lp_message_time_now_with_stateMessage timestamp for the latest messages that has a sending state ("now").Now
lp_message_time_min_agoMessage timestamp for older messages ("5 min ago").Min ago
lp_ttr_message_off_hours_time_zone_idRepresents Java timezone ID that is used in the off hours message. For a full list of the available IDs, use the "Aliases" from here.US/Pacific
lp_ttr_message_off_hours_messageMessage to show when the online hours is more than 2 days from now. includes 1 param: %1$s - for the full date (MMM dd, yyyy hh:mm a)Thanks for your message. We will be back online at %1$s
lp_unread_message(plurals string that contains: "one" and "others"). Used in the unread messages indicator to indicate how many unread messages Example
one%1$d UNREAD MESSAGE
others%1$d UNREAD MESSAGES
lp_still_loading_messageMessage displayed when loading conversation takes longer the usualStill loading conversation...
lp_date_time_formatDate and time format to be used instead of the standard formatNo Value
lp_failed_upload_toast_messageToast message displayed when uploading a photo failedFailed to upload file
lp_failed_download_toast_messageToast message displayed when downloading a photo failedFailed to download file
brand_nameThe default agent name displayed on the toolbarMy Brand
lp_ttr_message_off_hours_message_todayA snackbar content when the agent is in off hours and TTR is sometime todayThanks for your message. We will be back online today at %1$s
lp_ttr_message_off_hours_message_tomorrowA snackbar content when the agent is in off hours and TTR is sometime tomorrowThanks for your message. We will be back online tomorrow at %1$s
lp_add_a_captionHint text in the Enter Message EditText on the image preview screenAdd a caption
lp_connection_status_connectingConnection bar text when connectingConnecting…
lp_connection_status_trying_to_connectConnection bar text when the connection is longer than 5 secondsStill trying to connect…
lp_connection_status_failed_to_connectConnection bar text when could not connect to the messaging serverFailed to connect to the server.
lp_connection_status_no_connectionConnection bar text when there is no internet connection on the deviceOffline. Please check your connection.
lp_attachment_menu_gallery_item_textThe Gallery icon’s text in the attachment menuGALLERY
lp_attachment_menu_camera_item_textThe Camera icon’s text in the attachment menuCAMERA
String nameUsed inDefault value
lpmessaging_ui_pci_leave_dialog_titleTitle of the PCI dialog before leaving unfilled form.Are you sure?
lpmessaging_ui_pci_leave_dialog_descriptionBody message of the PCI dialog before leaving unfilled form.Once you leave the secure form, you will not be able to access it again.
lpmessaging_ui_pci_leave_dialog_btn_positivePositive button text of the PCI dialog before leaving unfilled form.OK
lpmessaging_ui_pci_leave_dialog_btn_negativeNegative button text of the PCI dialog before leaving unfilled form.STAY
lpmessaging_ui_fill_in_form_text_buttonPCI form bubble action button text.Fill in form
lpmessaging_ui_secure_form_to_fill_in_messagePCI form bubble messageThis is a secure form. Information entered here is protected and cannot be accessed once submitted.
lpmessaging_ui_secure_form_viewed_messagePCI form bubble message - state viewed (not filled and can’t be filled)This form has already been viewed. Please ask the agent to resend the form.
lpmessaging_ui_secure_form_error_messagePCI form bubble message - state errorThere was a problem opening this form. Please ask the agent to resend the form.
lpmessaging_ui_secure_form_expired_messagePCI form bubble message - state expiredSecure form has expired. Please ask the agent to resend the form.
lpmessaging_ui_secure_form_submitted_messagePCI form bubble message - state submittedThis form has been submitted and cannot be reopened for security reasons.
lpmessaging_ui_secure_form_consumer_submitted_messageConsumer-Submission bubble confirming form submissionI have submitted the %s form

Clear History Dialog

String nameUsed inDefault value
lp_clear_history_dialog_titleTitle of the Clear History confirm dialogClear history
lp_clear_history_dialog_messageBody message of the Clear History confirm dialogAll of your existing conversation history will be lost. Are you sure?
lp_clear_history_dialog_positive_buttonPositive button textClear
lp_end_conversation_firstMessage text displayed when trying to clear history and the conversation is not resolvedPlease resolve the conversation first.

Masking

String nameUsed inDefault value
lp_system_message_real_time_maskedText of system message, added after detecting a real time masked message (if this feature is enabled).Your personal data has been masked to protect your security and cannot be read by the agent.
real_time_mask_characterThe character used to mask the real time message.*
lp_system_message_client_only_maskedText of system message, added after detecting a client only masked message (if this feature is enabled).Your personal data has been masked to protect your security. Only the agent can read it.
client_only_mask_characterThe character used to mask client only string.*

Structured Content

String nameUsed inDefault value
lp_structured_content_display_failedMessage displayed in the conversation if there is an error parsing the structured content messageContent failed to display
lp_new_messageMessage displayed on the scroll down indicator when a structured content message is receivedNew message

Accessibility Strings (Used by the Accessibility TalkBack)

String nameUsed inDefault value
lp_accessibility_receivedReceived message statusreceived
lp_accessibility_selectedUsed to indicate the selected star on the feedback screenselected
lp_accessibility_agentUsed as a message prefix on the message from the agentAgent
lp_accessibility_youUsed as a message prefix on the message from the consumerYou
lp_accessibility_attachment_menu_button_collapsedThe attachment menu button name when collapsedAttachment menu button collapsed
lp_accessibility_attachment_menu_button_expandedThe attachment menu button name when expandedAttachment menu button expanded
lp_accessibility_photo_previewUsed on the image on the preview screenPhoto preview
lp_accessibility_attachment_menuUsed on the attachment menuAttachment menu
lp_accessibility_galleryUsed on the gallery button (on the attachment menu)Gallery
lp_accessibility_cameraUsed on the camera button (on the attachment menu)Camera
lp_accessibility_imageUsed on the thumbnail image on the conversation screenImage
lp_accessibility_full_imageUsed on the image in the full image screenFull image
lp_accessibility_resendUsed on the resend buttonResend
lp_accessibility_agnet_iconUsed on the agent avatarAgent Icon
lp_accessibility_chat_messageUsed as a label on the 'Enter message’ EditText controlChat message
lp_accessibility_image_captionA label string for the Enter Message EditText in the image preview screenImage caption
lp_accessibility_photoUsed on an image on the conversation screenPhoto
lp_accessibility_new_agent_messageUsed when receive an incoming message from agentNew agent message:
lp_accessibility_new_system_messageUsed when receive an incoming system messageNew system message:
lp_accessibility_sc_mapUsed on the map element in a structured content messageMap
lp_accessibility_sc_imageUsed on the image element in a structured content messageImage
lp_accessibility_sc_buttonUsed on the button element in a structured content messageButton
lp_accessibility_sc_textUsed on the text element in a structured content messageText
lp_accessibility_sc_destinationUsed on the map pin on a structured content map elementDestination
lp_accessibility_is_typingAnnounced when an agent with nickname is typing (applicable only in Activity mode)%1$s is typing
lp_accessibility_agent_is_typingAnnounced when an agent without a nickname is typing (applicable only in Activity mode)Agent is typing