IM Detail
Description: IMDetail includes many attributes that describe a IM/Chat session.

Fields

• AdvertiserId
• AdvertiserName
• PlacementId
• VisitId
• StartTime
• OriginationUrl
• ConsumerIpAddress
• ConsumerDomain
• ListingDetails
• CustomerName
• CustomerPhone
• CustomerEmail
• CustomerPostalCode
• NamePrompt
• PromptQuestion
• PromptPreference
• SessionTranscript
• OfflineContact
• ClickToCallEscalation
• VoipVideoEscalation
• TerminationType
• Answered
• Answerable
• Interactive
• LeadDataCaptured
• ReservedListingDetails
• MDE
• Ipad
• Forwarded
• NumberOfMessages
• NumberOfAgentMessages
• NumberOfConsumerMessages
• FinishTime
• Duration
• AgentId
• AgentName
• TimeToAnswer
• Disposition
• VisitNote
• Latitude
• Longitude
• ConsumerAdvocateTimeToAnswer
• ConversationScore
• ConsumerAdvocateAlerted
• ConsumerAdvocateAnswered

Paremeter	Type	Description
AdvertiserId	String	AdvertiserID for the Report Statistics Summary
AdvertiserName	String	Name of the Advertiser account for the Report Statistics Summary
PlacementId	String	Placement Id from which the site visitor clicked ot initiate the chat session.
VisitId	Int	Unique internal identifier assigned by ContactAtOnce! representing a site visitor's "visit" with an advertiser. Multiple communication types may be included within a single visit, if for example, the IM conversation is escalated to a click-to-call or VoIP session. See VisitId
StartTime	Datetime	Observed. The timestamp, in UTC, that the Chat session began. Represents the begin timestamp of the communication between site visitor and advertiser.
OriginationUrl	String	Observed. URL of the web page from which the site visitor clicked to initiate the chat session.
ConsumerIpAddress	String	Observed. IP address of the site visitor that initiated the chat session.
ConsumerDomain	String	Observed. The URL from which the conversation was initiated.
Listing Details	String	Observed. contextual data passed, in the site integration script, from an advertisement or listing to ContactAtOnce!. See Listing Details.
CustomerName	String	Observed. Name of the site visitor as meta tagged. See Sales Lead Meta Data Overview.
CustomerEmail	String	Observed. Email address of the site visitor as meta tagged.
CustomerPhone	String	Observed. Telephone number of the site visitor as meta tagged.
CustomerPostalCode	String	Observed. Postal Code of the site visitor as meta tagged.
NamePrompt	String	Derived. Describes the action of the site visitor with the name prompt form. Values include: N/A - Name prompt form was not presented to site visitor. Yes - Site visitor completed the name prompt form No - Site visitor did not complete the name prompt form
PromptPreference	String	Observed. Identifies selection made by consumer regarding how they prefer to be contacted. Possible values are: Phone Email
Session Transcript	Boolean	Observed. Describes the action of the site visitor with the session transcript form. Values include: True – Site visitor completed the Session Transcript form False – Site visitor did not complete, or was not presented, the Session Transcript form See Site Visitor Session Transcript
OfflineContact	Boolean	Observed. Describes the action of the site visitor with the offline contact form. Values include: True – Site visitor completed the Offline Contact form False – Site visitor did not complete, or was not presented, the Offline Contact form See Offline Contact
ClickToCallEscalation	Boolean	Observed. Describes the action of the site visitor with the Click To Call Escalation function. Values include: True – Site visitor initiated a Click to Call Escalation False – Site visitor did not initiate a Click to Call Escalation See Click to Call Escalation
VoipVideoEscalation	Boolean	Observed. Describes the action of the site visitor with the VoIP-Video function. Values include: True – Site visitor initiated a VoIP-Video session False – Site visitor did not initiate a VoIP-Video session See VoIP Video
TerminationType	String	Derived. Describes the circumstances of the termination of the chat session.
Answered	Boolean	Observed. Describes if the chat session was answered. Values include: True – Chat session was answered. False – Chat session was not answered.
Answerable	Boolean	Derived. Describes if the chat session is deemed to have been answerable. The site visitor kept the chat session open ‘long enough’ for the advertiser to have answered. Values include: True – Chat session could have been answered by advertiser. False – Chat session could not reasonably been answered by advertiser.
Interactive	Boolean	Observed. Describes if the chat session was interactive. Values include: True – Chat session included at least one chat message each from the site visitor and the answering agent. False – did not include at least one chat message each from the site visitor and the answering agent.
LeadDataCaptured	Boolean	Observed. Describes if the sales lead meta data attribute were captured for the chat session. Values include: True – at least one of customer name, customer email, customer telephone attributes was captured. False – none of the lead data attributes were captured. See Sales Lead Meta Data Overview
ReservedListingDetails	String	Observed. Contextual data passed, in the site integration script, from an advertisement or listing to ContactAtOnce!. See ReservedListingDetails
MDE	Boolean	Observed. Describes if the agent answered the chat session with the Mobile Desktop Extension. Values include: True – chat session was answered with the Mobile Desktop Extension by the agent. False – chat session not answered with Mobile Desktop Extension. See Mobile Desktop Extension
Ipad	Boolean	Observed. Describes if the agent answered the chat session with the ContactAtOnce! iPad client. Values include: True – chat session was answered with the ContactAtOnce! iPad client. False – chat session not answered with ContactAtOnce! iPad client. See ContactAtOnce! iPad Client
Forwarded	Boolean	Observed. Describes if the chat session was forwarded within the agent group at the advertiser. Values include: True – chat session was forwarded at least once within the agent group. False – chat session was not forwarded. See Conversation Forwarding Overview
NumberofMessages	Int	Derived. Number of IM/chat messages exchanged between site visitor and advertiser. This value will be 0 if the conversation is in progress
NumberofAgentMessages	Int	Derived. Number of IM/chat messages sent by the Agent in the chat conversation. This value will be 0 if the conversation is in progress
NumberofConsumerMessages	Int	Derived. Number of IM/chat messages sent by the consumer in the chat conversation. This value will be 0 if the conversation is in progress
FinishTime	DateTime	Observed. The timestamp, in UTC, that the chat session was terminated. Represents the end timestamp of the communication between site visitor and advertiser. Value returned will be MinDate if conversation is in progress.
Duration	Int	Derived. Chat session duration, in seconds. Value returned will be 0 if conversation is in progress.
AgentId	Int	Unique ID assigned to Agent when provisioned.
AgentName	String	Observed. Name of the sales agent that answered the chat session.
TimeToAnswer	Int	Derived. Time in seconds for the agent to answer the chat session. Time to answer is derived from the duration between StartTime and the time that the agent accept message is received.
Disposition	String	Observed. Identifies selection made by Agent regarding status of the lead at conclusion of the chat conversation. Default options include: Hot Lead/Appointment Set Follow Up Required Not a Lead/Other
VisitNote	Array of VisitNote	One or more objects containing the detailed notes of an IM session.
Latitude	Float	The Latitude coordinate of the visitor IP address
Longitude	Float	The Longitude coordinate of the visitor IP address
ConsumerAdvocateTimeToAnswer	Int	The number of seconds for the Consumer Advocate to answer the chat.
ConversationScore	Int	The Conversation Quality Score for the chat conversation.
ConsumerAdvocateAlerted	Boolean	Indicates whether or not the Consumer Advocate was alerted for this Visit.
ConsumerAdvocateAnswered	Boolean	Indicates whether or not the Consumer Advocate answered the chat.

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