Agent Detail
The Agent Detail includes detailed information about the Agent and current presence.
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Element | Type | Description |
Id | String | Unique ID assigned to agent when provisioned. |
FirstName | String | First Name of the agent |
LastName | String | Last Name of the agent |
CurrentPresence | String | Observed. Current real-time, point-in-time presence status of the agent. Return values:
Online
Offline
Away |
PhoneCountryPrefix | Integer | Reserved for future use. |
EmailAddress | String | Email Address of the agent
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Type | Enum | Indicates the type of agent. Return values:
StandardAgent
ForwardOnlyAgent
RolloverAgent |
ImageUrl | String | Nullable. Fully qualified URL of an image of theAgent to be provisioned. |
ImId | String | Fully qualified jabber ID of the agent. |
Password | String | Agent’s IM system password |
AgentSetupLink | String | A fully qualified link to agent setup wizard. |
Mde | Boolean | Indicates whether or not the agent has enrolled in MDE:
True – agent is enrolled in MDE
False – agent is not enrolled in MDE |
IPxx | Boolean | Indicates whether or not the agent has authorized an iPad, IPod or iPhone device:
True – agent has download and installed the iPad, iPhone or iTouch application
False – agent has not download and installed the iPad, iPhone or iTouch application |
DateLastChatRequest | DateTime | Timestamp in UTC that the agent last received a chat request. |
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