Agent Detail

The Agent Detail includes detailed information about the Agent and current presence.


ElementTypeDescription
IdStringUnique ID assigned to agent when provisioned.
FirstNameStringFirst Name of the agent
LastNameStringLast Name of the agent
CurrentPresenceStringObserved. Current real-time, point-in-time presence status of the agent. Return values:
  • Online
  • Offline
  • Away
  • PhoneCountryPrefixIntegerReserved for future use.
    EmailAddressStringEmail Address of the agent
    TypeEnumIndicates the type of agent. Return values:
  • StandardAgent
  • ForwardOnlyAgent
  • RolloverAgent
  • ImageUrlStringNullable. Fully qualified URL of an image of theAgent to be provisioned.
    ImIdStringFully qualified jabber ID of the agent.
    PasswordStringAgent’s IM system password
    AgentSetupLinkStringA fully qualified link to agent setup wizard.
    MdeBooleanIndicates whether or not the agent has enrolled in MDE:
  • True – agent is enrolled in MDE
  • False – agent is not enrolled in MDE
  • IPxxBooleanIndicates whether or not the agent has authorized an iPad, IPod or iPhone device:
  • True – agent has download and installed the iPad, iPhone or iTouch application
  • False – agent has not download and installed the iPad, iPhone or iTouch application
  • DateLastChatRequestDateTimeTimestamp in UTC that the agent last received a chat request.

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