VoIP and Video Escalation- Feature Overview
VoIP and Video Escalation enables site visitors already engaged in an IM conversation to communicate in real-time with advertisers including Voice over IP (VoIP) and video.
- Highly engaging interaction between site visitor and advertiser representative
- Complete lead tracking and analytics captured for publisher and advertiser
- Real-time engagement of site visitor and advertiser
- A site visitor clicks the VoIP and Video icon
- ContactAtOnce! determines if site visitor PC has requisite software to conduct a VoIP and Video session and if so prompts site visitor to accept session
- ContactAtOnce! prompts advertiser representative to accept VoIP and Video session
- VoIP and Video session is established.
- Instant Connect session augmented with two-way PC-to-PC audio.
- Instant Connect session augmented with one-way (Agent to Site Visitor) if advertiser representative PC suitably equipped with webcam.
- Response analytics such as date, time, agent, consumer identification and session duration are captured