Merchant and Provider Privacy Policy

Effective Date:  October 28, 2016

This Privacy Policy covers the collection, use and disclosure of information Contact At Once! LLC (CAO, we, us, our) obtains through your use of any mobile application(s), hosted services, products, and/or content (collectively, the “Service”) provided by CAO. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.  The use of information collected through our Service and Customer Portal shall be limited to the purpose for which the Client has engaged CAO.


If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at 


EU/Swiss Safe Harbor:


CAO continues to comply with the underlying principles of the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. CAO has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement.  To learn more about the Safe Harbor program, and to view CAO’s certification, please visit

Service Provider Collection/Use:

We collect the following kinds of personal information from our Clients:

o   Contact Information such as name, email address, phone number

o   Unique Identifiers such as user name, password

o   And if provided, a profile picture

We may collect the following kinds of personal information from Consumers via our Service:

o   Contact Information such as name and email address

o   Chat, voice and/or SMS transcripts

We use this information to:

o   Assist in the providing of services to Consumers on the behalf of our Clients

o   Send the requested product or service information to our Clients

o   Respond to customer service requests of our Clients

o   Administer the accounts of our Clients

o   Send newsletters to Clients

CAO collects information under the direction of its Clients and has no direct relationship with the individuals whose personal data information it processes. CAO works with its Clients to help them provide notice to their customers concerning the purpose for which personal information is collected.


We collect information for our Clients. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that uses our Service, please contact the Client that you interact with directly.  If you are a Client and would like to update your account information, you can do so by accessing your account settings or by contacting us via one of the methods listed below.

Service Provider, Sub-Processors/Onward Transfer


We will share your personal information with third parties only in the ways that are described in this privacy policy. We may transfer personal information to companies that help us provide our Service. We use a global network of service providers, such as our data center providers, who are based in places like the US, the EU and Australia. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.


We use a third party email service provider to submit email communications to our Clients on our behalf.




CAO has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend or delete inaccurate data, should direct his query to CAO via one of the methods listed below.


Clients who seek to correct, amend or delete inaccurate data can do so by accessing the settings within their account or by contacting us via one of the methods listed below.


We will respond to all access requests within a reasonable timeframe.

Data Retention


CAO will retain the personal information we process on behalf of our Clients for as long as needed to provide services to our Client CAO will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.



The security of consumers’ personal information and our Clients’ information is important to us.  When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL).


We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us via one of the methods listed below.


Tracking Technologies


We use technologies such as cookies, tags and scripts to analyze trends, administer the website, track users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual and aggregated basis.


We use cookies to make it easier for you to navigate our site. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website and services, but your ability to use some features or areas of our website and services may be limited.


Log Files


As is true of most web sites, we gather certain non-personal information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this for record keeping purposes and to enhance a visitor’s experience.


Additional Mobile Considerations


In addition to the other terms in this policy, if you use our mobile applications, we may receive information about your mobile device, including device type and a unique identifier for your device.  You may also choose to allow the mobile application to access features available on your device, such as the device’s camera and microphone, or to access the data stored on your device, such as photos and videos, to share such media while using the application.


If you receive SMS messages from one of our Clients, you may opt out by following the opt-out instructions provided by the Client you are communicating with or by contacting the Client.  You may also contact us at, and we can help put you in touch with the Client regarding your request.


Third-Party Integrations


From time to time, we may partner with other companies to allow CAO and its Clients to offer integrations with the Service.  If you engage with a Client that uses one of these integrations, CAO may share your data with the third-party partner, receive data about you from the third-party partner, and/or combine the third-party partner data about you with information about you that we collect.  We do not control how a third-party partner may use your data.  Use of your information by the third-party partner is governed by its privacy policies.  If you do not wish for your information to be shared in this way, you may opt not to use such integrations.


Material Change


We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


Disclosure of Information


We may disclose personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request. If Contact At Once!, LLC is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership, uses of your personal information and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.


Contact Information


Contact At Once! LLC

11720 Amberpark Drive, Building 2

4th Floor

Alpharetta, GA  30009