Merchant and Provider Privacy Policy

Effective Date:  August 17, 2015

TRUSTe Privacy Certification

This Privacy Policy covers the collection, use and disclosure of information Contact At Once! LLC (CAO, we, us, our) obtains through its Service, which is typically launched from links found on the websites of its Merchants and Providers (Clients) and its Customer Portal, located at portal.contactatonce.co.uk/customerportal.aspx and portal.contactatonce.com/customerportal.aspx . It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. [T1] The use of information collected through our Service and Customer Portal shall be limited to the purpose for which the Client has engaged CAO.

 

The TRUSTe program only covers the collection and use of information through our Service and Customer Portal. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.[T2] 

 

EU/Swiss Safe Harbor:

CAO complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. CAO has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view CAO’s certification, please visit http://www.export.gov/safeharbor/.

Service Provider Collection/Use:

We collect the following kinds of personal information from our Clients:

o   Contact Information such as name, email address, phone number;

o   Unique Identifiers such as user name, password;

o   And if provided, a profile picture

We may collect the following kinds of personal information from Consumers via our Service:

o   Contact Information such as name and email address

We use this information to:

o   Assist in the providing of services to Consumers on the behalf of our Clients

o   Send the requested product or service information to our Clients

o   Respond to customer service requests of our Clients

o   Administer the accounts of our Clients

o   Send newsletters to Clients

CAO collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data information [T3] it processes. CAO works with its Clients to help them provide notice to their customers concerning the purpose for which personal information is collected.

Choice

We collect information for our Clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our Service, please contact the Client that you interact with directly.  If you are a Client and would like to update your account information, you can do so by accessing your account settings or by contact us via one of the methods listed below.

Service Provider, Sub-Processors/Onward Transfer

 

We will share your personal information with third parties only in the ways that are described in this privacy policy. We may transfer personal information to companies that help us provide our [T4] Service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.

 

We use a third party email service provider to submit email communications to our Clients on our behalf.

 

Access:

 

CAO has no direct relationship with the individuals whose personal information [T5] it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to CAO via one of the methods listed below.

 

Clients who seek to correct, amend, or delete inaccurate data can do so by accessing the settings within their account or by contacting us via one of the methods listed below.

 

We will respond to all access requests within a reasonable timeframe.

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Data Retention:

CAO will retain the personal information [T6] we process on behalf of our Clients for as long as needed to provide services to our Client. [T7] CAO will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security:

 

The security of consumers’ personal information and our Clients’ information is important to us.  When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL).

 

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us via one of the methods listed below.

 

Tracking Technologies:

 

[T8] We, Contact At Once!, and our privacy partner, use technologies such as cookies, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

 

We use cookies to make it easier for you to navigate our site. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

[T9] 

Log Files:

 

As is true of most web sites, we gather certain non-personal information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. [We do not link this automatically collected data to other information we collect about you.] -OR- We may combine this automatically collected log information with other information we collect about you. We do this [to improve services we offer you, to improve marketing, analytics, or site functionality.][T10]  

 

Material Change:

 

We may update this privacy policy[T11]  to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

 

Disclosure of Information for Law enforcement:

 

We may also disclose personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, to any other third party with your prior consent to do so. If Contact At Once!, LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.[T12] 

 

 

Contact Information:

 

Contact At Once! LLC

11675 Great Oaks Way

Suite 350

Alpharetta, GA  30022

USA

+1-678-648-6961

privacy@contactatonce.com

 


 [T1]Please add this required disclosure. Proper scoping of site ownership and privacy policy applicability is required.

 [T2]Please add this updated TRUSTe language for Cloud.

 [T3]For consistency of terms used.

 [T4]Please add general information sharing disclosure.

 [T5]For consistency of terms used.

 [T6]For consistency of terms used.

 [T7]Please add to strengthen this disclosure.

 [T8]Please remove and replace with the updated Tracking Technologies disclosure below.

 [T9]Please add this updated disclosure for Tracking Technologies. 

Note: Only two 3rd party tracking technology found on the platform (TRUSTe e-tag).

 [T10]Please add this updated Log Files disclosure and tailor it according to your actual business practice. Make sure to indicate whether you link or do not link automatically collected data to other information collected from users of your platform.

 [T11]For consistency of terms used.

 [T12]Best practice.