ContactAtOnce! Service Privacy Statement

Privacy Policy

Your privacy and the security of your personal information are very important to us. We want you to be as comfortable as possible using the ContactAtOnce! Service, a service that enables users to communicate with merchants through instant messaging or other means of electronic communication using a browser-based user interface (the “Service”). We are dedicated to protecting the privacy of those who use the Service.

This Privacy Policy does not apply to data collected through the website from which you initiate the Service, the Contact At Once!, LLC corporate website, the ContactAtOnce! customer portal, or any other websites that include links to the Service. Those websites have their own privacy policies.

We may amend this Privacy Policy from time to time. We will post any changes to this Privacy Policy here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this Privacy Policy on a regular basis. By using the Service, you agree to the terms of this Privacy Policy.

WHAT INFORMATION ABOUT ME IS COLLECTED THROUGH MY USE OF THE SERVICE?

We may collect two types of information: non-personally identifying information and personally identifying information:

• Non-Personally Identifying Information

When you use the Service, we will automatically collect some non-identifying statistical information ("Non-Personally Identifying Information"). Such Non-Personally Identifying Information includes information that your browser sends to every website you visit, such as IP address, browser type and language, access times, and referring web site addresses. Non-Personally Identifying Information may also include other anonymous statistical data involving the use of the Service.

• Personally Identifying Information

You may use the Service without providing any Personally Identifying information. Personally Identifying information is information that identifies you or can be used to identify or contact you ("Personally Identifying Information"). Such Personally Identifying Information may include your name, email address, and telephone number. While we do not require any Personally Identifying Information, you may voluntarily choose to provide it in the instant messaging conversations you conduct through the Service (the “IM Conversations) or via form-based information requests. Unless you give us permission to do so, we will not sell, share, license, trade or rent your Personally Identifying Information other than as specified in this Privacy Policy.

WHERE AND WHEN IS INFORMATION COLLECTED?

• We may collect information (including information that is Personally Identifying Information) from you in the following manners:
• IM Conversation Transcripts

We will keep transcripts of your IM Conversations, including any Personally Identifying Information you choose to provide within them.

• Form-based Information Requests

We will keep any form-based information requests you choose to submit, including any Personally Identifying Information you choose to provide within them.

• Cookies

To help manage your communication session, track your preferences, and personalize your experience, we use a standard feature of browser software called “cookies.” We collect Non-Personally Identifying Information passively using cookies. Unless you voluntarily identify yourself (though a form-based information request, for example) we won’t know who you are, even if we assign a cookie to your computer. The only Personally Identifying Information a cookie can contain is information you supply. A cookie cannot read unrelated data off your hard drive. Most web browsers and security software automatically accept cookies. However, if you wish, you may disable “persistent cookies” and still use the Service. If you chose to disable “session cookies,” you will not be able to utilize the Service because it requires a session cookie to work on your computer.

DO WE COLLECT INFORMATION FROM CHILDREN UNDER 13 YEARS OF AGE?

• We are committed to protecting the privacy of children. The Service is not designed for or directed to children under the age of 13. We do not collect Personally Identifying Information from any person we know is under the age of 13. We urge all parents or guardians to participate in their children's exploration of the Internet, and to teach their children about protecting their personal information while online.

WHAT DO WE DO WITH THE INFORMATION WE COLLECT?

• The Non-Personally Identifying Information we gather will be utilized to improve the performance of the Service. It will also be utilized to assess and analyze usage and other patterns of interest and it will be shared with our customers, the media, and others.

The other information we collect, including transcripts of your IM Conversations and forms-based requests that may include Personally Identifying Information, will be shared on a tightly restricted basis with Contact At Once! customers. This information will be accessible only to authorized users representing the merchant(s) with whom you communicated, the provider(s) of the web site(s) from which you initiated the IM Conversation(s), and Contact At Once!. Their use of the information will be subject to the terms of their respective privacy policies. Contact At Once! will not sell, rent, or otherwise share Personally Identifying Information to third parties except as disclosed above.

IS THE INFORMATION COLLECTED SECURE?

• We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities.

Notwithstanding these commitments to protect your information (including Personally Identifying Information) from loss, misuse or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit through your use of the Service.

WHOM DO I CONTACT IF I HAVE ANY PRIVACY QUESTIONS?

• If you have any questions about our Privacy Policy or feel that we are not abiding by the terms of our posted Privacy Policy, please contact us at:

Contact At Once! LLC
11675 Great Oaks Way
Suite 350
Alpharetta, GA  30022
+1-678-648-6961
privacy@contactatonce.com

(Last modified as of July 16, 2010)