<RJ Lindsay>

Thanks for visiting our website.  How may I help you?

<Ryan Lucia>

Hi RJ - Ryan with ContactAtOnce! here.  May I ask you a few questions about use of chat on your website?

<RJ Lindsay>

Sure!

<Ryan Lucia>

How does it work for a Honda store?

<RJ Lindsay>

It works great! The first day I had it up and running I took a deposit on a new civic and made two appointments, which is huge considering we are a small store!

<Ryan Lucia>

How are the chat leads quality-wise?

<RJ Lindsay>

The leads that I get from the instant chat are better than most of the pay per click lead providers that we use.

<Ryan Lucia>

What types of customers come to you via chat?

<RJ Lindsay>

No one type.  Old, young, wealthy and credit challenged.  Lots of people just find it convenient I think.

<Ryan Lucia>

How hard was it to get chat set up?

<RJ Lindsay>

Surprisingly easy. I use Dealerskins for my website provider and they took care of mostly all of it for me.

<Ryan Lucia>

How many people in the dealership are using chat?

<RJ Lindsay>

I have 4 people currently signed up to use the chat feature.

<Ryan Lucia>

Looking at the data in the customer portal I can see that your team is doing a nice job.  Keep it up!

<RJ Lindsay>

Thanks.

<Ryan Lucia>

Is it OK to share this transcript with others?

<RJ Lindsay>

Sure.

<Ryan Lucia>

Thanks again, RJ.

<RJ Lindsay>

No problem Ryan, thanks again for all the help you have provided me.