Facilitate Better Communications

If you’d like to convert more site visitors into live conversations with sales people, you must give them a variety of ways to communicate, from the traditional phone conversation, to the latest in instant messaging and live chat. ContactAtOnce!™ provides the most comprehensive suite of communication options available, all fully integrated within a single web-based application. Some ContactAtOnce!™ customers utilize the full suite, others pick and choose specific options (e.g. IM/chat only). Regardless of which tools you choose to deploy, all communications are recorded and you receive detailed reports to help measure efficiencies and make sales organizations more productive.

• Instant Messaging (IM)
• Click-to-call
• Click-to-call IM escalation
• Voice over IP (VoIP) & Live Video
• Email
• Tracked numbers (toll-free and/or local)

Instant Messaging ("IM" or "Chat")

ContactAtOnce!™ features a branded, browser-based IM client that instantly connects a site visitor to a salesperson.

Feature highlights:
• Custom branding (upper and lower left)
• Personalized with name and picture of sales person to build trust
• Fully browser-based – no special software is needed
• AJAX-based construction provides rich and easy-to-use interface
• Name prompt captures site visitor information prior to IM session (optional)
• Advertiser controllable routing rules for selecting agents
• Session recording
• Transcript and lead details automatically fed to CRM system via standard XML format
• Transcript emails to site visitors at their request
• Reporting is fully integrated with all communication types

Click-to-Call

ContactAtOnce!™ provides an instant web-based click-for-a-callback capability. A site visitor can request a callback, and the ContactAtOnce! services then uses the regular telephone network to make the connection.

Feature highlights:
• Buttons can be placed "standalone" within web page or integrated within IM client
• Prompt form captures phone number for customer
• Instant conference call bridges site visitor to sales person
• Full call-detail capture
• Configurable "whisper"
• Call recording
• Reporting is fully integrated with all communication types

Note: Currently available in North America only.

Voice over IP (VoIP) and Live Video

ContactAtOnce!™ provides a VoIP and live video communication option. Once an IM session is established, the site visitor can escalate it to a PC-to-PC video call with the click of a button. This allows consumers and sales people to communicate via "voice call" through the microphone and speakers of their respective computers. The still photo of the sales person can also be replaced with a live webcam video feed.

Feature highlights:
• Integrated into Instant Messaging session
• Two-way, PC-to-PC live audio between site visitor and sales representative
• One-way, sales representative to site visitor live video feed (requires webcam)
• Full call-detail capture
• Reporting is fully integrated with all communication types
• Enabled via a Flash plug-in most browsers already have. No other special software or proprietary "soft phones" are required

Email & Active Email

ContactAtOnce!™ provides advanced, presence-aware contact-us forms (also known as “Active” email).

Feature highlights:
• Capture standard “contact-us” lead information
• “Presence-aware” features guide a site visitor submitting a form to enter into an interactive conversation via phone or IM if an advertiser sales representative is available
• Branded email templates
• Reporting is fully integrated with all communication types

Tracked numbers

ContactAtOnce!™ includes tracked telephone numbers, or can work alongside existing tracked number solutions. Calls to the tracked numbers are forwarded to the advertiser while call detail is captured.

Feature highlights:
• Toll-free and local numbers
• Full call-detail capture
• Configurable "whisper" announces lead source to advertiser
• Call recording
• Name & address lookup to identify prospect
• Reporting is fully integrated with other communication types

Note: Currently available in North America only.