Enable Advertisers

On behalf of publishers, ContactAtOnce!™ uses a combination of self-service applications and live support services to help advertisers take full advantage of the service. As a result, publishers can quickly and easily deploy ContactAtOnce!™ to large numbers of advertisers without the need to hire new support resources, create new processes, or build out new infrastructure. Advertiser Enablement includes the following components:

Advertiser Support Services

ContactAtOnce!™ provides first-level customer support through the setup and training processes, plus ongoing support.

Pre-configuration of advertiser accounts to ensure simplest setup
Level 1 support for advertisers

Advertiser Setup & Sales Rep Training Wizards

ContactAtOnce!™ self-service wizards that guide advertisers step-by-step through setup and training of sales representatives.

Advertiser setup wizard
Advertiser sales rep training wizard - live, "hands on" training in a controlled environment

Advertiser Exception Reporting & Follow-up Services

ContactAtOnce!™ continually monitors advertiser performance and identifies exceptions in standard operations.

Advertiser exception reporting identifies advertisers that may be experiencing technical or procedural difficulties
Proactive customer support to address advertiser exceptions

Programmatic Access

ContactAtOnce!™ provides programmatic access to key advertiser enablement services including advertiser provisioning, making integration with a publishers’ ad management system, for example, simpler.