Privacy Policy

Effective Date: 05-August-2015

This Privacy Policy covers the collection, use and disclosure of information Contact At Once!, LLC (Contact At Once!, we, us, our) obtains through its Web sites, located at www.contactatonce.com. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

Contact At Once! complies with the U.S. – E.U. Safe Harbor Framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Contact At Once! has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Contact At Once!’s certification, please visit http://www.export.gov/safeharbor/.

Consumers, Merchants and Site Providers logging in to the Contact At Once! website chat service and portals are subject to different privacy agreements, information use agreements and acceptable use policies that are posted on those sites. If you submit personal information to any of those sites, your information is governed by the privacy policies located on those sites.


TRUSTe Privacy Certification

Information We Collect

Your privacy is very important to us, and we have the highest respect for the confidentiality of your personal information. The information we receive depends on what you do while visiting our site. We will not obtain personally identifying information about you unless you choose to provide it. If you are browsing our site anonymously, we will automatically collect some non-identifying statistical information to help us measure which pages of our Web site are visited and how long visitors use the site. This information includes things such as your IP address, the time and date, pages entered and time spent on individual pages. This information is not linked to anything personally identifiable.

While visiting our site, you are not required to submit any personal information to us. However, if you inquire about our services or request more information from us, we may collect contact information, such as name, email address, mailing address, phone number or information about your business, such as company name, company size and business type.

Information Use

If you request information from us or wish to access certain features of the site, you will be asked to provide personally identifying information so that we can respond effectively to your requests and needs. We will never share your information with anyone who isn’t directly related to providing service and support of Contact At Once! online chat software solutions. If you provide us with personal information, we may attempt to contact you occasionally to determine if our solutions meet your expectations, offer additional assistance or notify you about special promotions.

Opting Out

Most customers tell us they appreciate receiving our news and promotions; however, we believe it’s very important for you to be able to choose whether you receive periodic mailings and information from us. You can choose to opt out at any time by simply replying to a mailing to inform us of your preference or by following the unsubscribe instructions within each communication.

Also, we partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Tracking Technologies

We, Contact At Once!, and our partners [specify type e.g. marketing partners], affiliates, or analytics or service providers [specify type e.g. online customer support provider, etc], use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

We use cookies for [our shopping cart, to remember users’ settings (e.g. language preference), for authentication]. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

We use Local Storage, such as HTML5, to store your preferences such as volume control or other video player settings. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use local storage, such as Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To learn how to manage privacy and storage settings for Flash cookies, click here:http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Disclosure of Information

We will share your personal information with third parties only in the ways that are described in this privacy policy.

We may provide your personal information to companies that provide services to help us with our business activities, such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena or similar legal process,
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Contact At Once! is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.

Data Security

To help protect your confidentiality, Contact At Once! employs generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, you can contact us at privacy@contactatonce.com

The Contact At Once! Web site contains links to other Web sites. We have no responsibility or control over linked Web sites and their privacy policies or the way they collect and control your personal information. We encourage you to learn about the privacy practices of any Web site before providing personally identifying information.

Blog

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@contactatonce.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials

With your consent we may post your video testimonial along with your name. If you wish to update or delete your testimonial, you can contact us via one of the methods listed below.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Access to Information

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, ask to have it removed from a public forum, directory or testimonial on our site by contacting us via one of the methods listed below. We will respond to your request to access within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Commitment to Privacy

In summary, we believe strongly in respecting your privacy and your wishes about the use of your personal information. While we may need to change this policy from time to time as new situations arise, we will never change our commitment to protecting your confidentiality and informing you of how we intend to use any information you provide to us. Our most up-to-date privacy policy will always be posted here. If we make any material changes we will notify you by email or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any comments or questions about this privacy policy or your personal information, please contact us at privacy@contactatonce.com.

Corporate Address

Contact At Once!, LLC
11675 Great Oaks Way
Suite 350
Alpharetta, GA 30022
Tel: +1-678-648-6961
Fax: +1-770-206-2282

UK

Coveham House
Downside Bridge Road
Cobham
Surrey KT113EP
Tel: +44-(0)-330-808-0201
Fax: +44-(0)1372-386615

Australia

Melbourne
Level 3 80 Dorcas St.
South Melbourne VIC AUS 3205
Tel: +61-429-792-638

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