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Privacy Policy

Effective Date: 01-April-2013

This Privacy Policy covers the collection, use and disclosure of information Contact At Once!, LLC (Contact At Once!, we, us, our) obtains through its Web sites, located at www.contactatonce.com, www.autodealerchat.com, www.apartmentchat.com, www.chatforrealestate.com, www.dealerchatblog.com and www.apartmentchatblog.com.

Contact At Once! has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements, including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Web site.

TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us via one of the methods listed below. If you are not satisfied with our response, you can contact TRUSTe here.

Contact At Once! complies with the U.S. – E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the from European Union member countries. To learn more about the Safe Harbor program, and to view Contact At Once!’s certification, please visit http://www.export.gov/safeharbor/.

Consumers, Merchants and Site Providers logging in to the Contact At Once! website chat service and portals are subject to different privacy agreements, information use agreements and acceptable use policies that are posted on those sites. If you submit personal information to any of those sites, your information is governed by the privacy statements located on those sites.

TRUSTe European Safe Harbor certification

Information We Collect

Your privacy is very important to us, and we have the highest respect for the confidentiality of your personal information. The information we receive depends on what you do while visiting our site. We will not obtain personally identifying information about you unless you choose to provide it. If you are browsing our site anonymously, we will automatically collect some non-identifying statistical information to help us measure which pages of our Web site are visited and how long visitors use the site. This information includes things such as your IP address, the time and date, pages entered and time spent on individual pages. Your IP address is not linked to anything personally identifiable.

While visiting our site, you are not required to submit any personal information to us. However, if you inquire about our services or request more information from us, we may collect contact information, such as name, email address, mailing address, phone number or information about your business, such as company name, company size and business type.

Information Use

If you request information from us or wish to access certain features of the site, you will be asked to provide personally identifying information so that we can respond effectively to your requests and needs. We will never share your information with anyone who isn’t directly related to providing service and support of Contact At Once! online chat software solutions. If you provide us with personal information, we may attempt to contact you occasionally to determine if our solutions meet your expectations, offer additional assistance or notify you about special promotions.

Opting Out

Most customers tell us they appreciate receiving our news and promotions; however, we believe it’s very important for you to be able to choose whether you receive periodic mailings and information from us. You can choose to opt out at any time by simply replying to a mailing to inform us of your preference or by following the unsubscribe instructions within each communication.

Cookies and Other Technologies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser and makes it easier for you to navigate our site. A persistent cookie allows us to monitor your interaction with our site and remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. We do/do not link the information we store in cookies to any personally identifiable information you submit while on our site.

– Web Beacons / Gifs

Our third-party web analytics partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. The information gathered by clear gifs is not tied to our customers’ personally identifiable information.

– Flash LSOs

We use local shared objects, also known as Flash cookies, to store your preferences such as volume control or other video player settings. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, click here:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118

The use of cookies and web beacons by our partners is not covered by our privacy statement. We do not have access to or control over these technologies.

Disclosure of Information

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities, such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

Data Security

To help protect your confidentiality, Contact At Once! employs generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

The Contact At Once! Web site contains links to other Web sites. We have no responsibility or control over linked Web sites and their privacy policies or the way they collect and control your personal information. We encourage you to learn about the privacy practices of any Web site before providing personally identifying information.

Blog

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@contactatonce.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials

With your consent we may post your video testimonial along with your name. If you wish to update or delete your testimonial, you can contact us via one of the methods listed below.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Access to Information

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, ask to have it removed from a public forum, directory or testimonial on our site by contacting us via one of the methods listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Commitment to Privacy

In summary, we believe strongly in respecting your privacy and your wishes about the use of your personal information. While we may need to change this policy from time to time as new situations arise, we will never change our commitment to protecting your confidentiality and informing you of how we intend to use any information you provide to us. Our most up-to-date privacy policy will always be posted here. If we make any material changes we will notify you by email or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any comments or questions about this privacy policy or your personal information, please contact us at privacy@contactatonce.com.

Corporate Address

Contact At Once!, LLC
11675 Great Oaks Way
Suite 350
Alpharetta, GA 30022
Tel: +1-866-358-3880
Fax: +1-770-206-2282

UK

Coveham House
Downside Bridge Road
Cobham
Surrey KT113EP
Tel: +44-(0)-330-808-0201
Fax: +44-(0)1372-386615

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