Improve Responsiveness
A sales person’s responsiveness is often key to winning business. Of course there’s nothing more responsive than instant messaging (IM/chat), but ContactAtOnce! includes several additional features that improve the efficiency with which all sales leads are handled.
For example, based on experience providing chat for auto dealers, we know that the typical dealership can’t always have sales people available for online dealer sales chats. The following features and services give dealers the best of both worlds - the industry’s most widely used chat for auto dealers, plus the assurance that online dealer sales chats will always be answered.
- Chat Rollover
- Managed Chat (Chat Answering Service)
- Form-to-Phone (F2P)
- Short Message Service (SMS) Text Message Alerts
Chat Rollover
Historically, chat for auto dealers meant choosing between answering their own chat leads or outsourcing to a call center. The biggest advantage realized by dealers answering their own dealer sales chats was quality - in-house personnel are more informed and effective at engaging potential customers and setting appointments. On the other hand, outsourcing assured that someone was always available to answer dealer sales chats in a timely fashion. ContactAtOnce! gives dealers the best of both worlds. The ContactAtOnce! rollover feature works by automatically forwarding inbound chat requests to an answering center if dealership personnel do not answer within a specified period of time. The ContactAtOnce! rollover feature can forward chats to any answering center, but ContactAtOnce! also offers an answering center, ContactAtOnce! Managed Live Chat, described below.
Managed Chat (Chat Answering Service)
ContactAtOnce! managed live chat personnel are trained specialists (especially in the handling of dealer sales chat) that work with a dealers to understand and document preferences for how inbound chats should be handled. In combination with the rollover feature, the managed live chat service ensures chat for auto dealers does not result in missed customer inquiries. Inquiries handled by the answering center are captured, stored, and communicated back via email and/or programmatic interfaces to dealer CRM systems.
Form-to-Phone (F2P)
ContactAtOnce! adds an innovative new dimension to form leads by automatically initiating phone contact between a sales person and the visitor who filled out the form. As soon as a site visitor clicks “submit”, the merchant receives an automated call with lead information (e.g. make, model, stock#). By pressing “1″ the sales person can initiate automatic dialing of the phone number provided in the lead form. Responsiveness can be measured in seconds instead of minutes or hours.
- Works with existing website forms - no special forms required
- IM/chat and SMS alerts may optionally be generated when an F2P lead is submitted
- Instant conference call bridges site visitor to advertiser
- Full call-detail capture
- Configurable “whisper”
- Call recording
- Reporting is fully integrated with all communication types
- A great complement to chat for auto dealers
Note: Currently available in North America only.
Short Message Service (SMS) Text Message Alerts
ContactAtOnce! sends SMS text message alerts to the mobile phones of sales people.
Feature highlights:
- Real-time alerts regarding lead activity such as missed IM/chat leads or incoming F2P leads
- Configurable for each sales representative
- Works with virtually all mobile phones and carriers that support SMS - no special software or phones required
- Always know when a shopper has tried to start an online dealer sales chat
Find out how simple it is to add ContactAtOnce! to your website and start generating more qualified sales leads today - contact us.
