Facilitate Better Communications

If you’d like to convert more site visitors into live conversations with sales people, you must give them a variety of ways to communicate, from the traditional phone conversation, to the latest in instant messaging and live chat. ContactAtOnce! provides the most comprehensive suite of communication options available, all fully integrated within a single web-based application.

• Instant Messaging (IM), also known as “chat”
• Click-to-call
• Click-to-call IM escalation
• Voice over IP (VoIP) & Live Video
• Email
• Tracked numbers (toll-free and/or local)

ContactAtOnce! online chat for auto dealers has been proven to be one of the most effective ways to enable instant communications between potential buyers and sales people. When websites are live chat-enabled, at least 25% more online visitors will actively engage with a dealership and those prospects are more likely to buy cars-it’s that simple. Some auto dealers utilize all ContactAtOnce! communications options. Others pick and choose only specific options, such as instant messaging or car dealer live chat.

Find out how simple it is to add ContactAtOnce! to your website and start generating more qualified sales leads today - contact us.

Instant Messaging (”IM” or “Chat”)

ContactAtOnce! features a branded, customizable browser-based IM/chat client that instantly connects a site visitor to a salesperson.

Feature highlights:

• Custom branding (upper and lower left)
• Personalized with name and picture of sales person to build trust - the most powerful car dealer live tool
• Fully browser-based - no special software is needed
• AJAX-based construction provides rich and easy-to-use interface
• Name prompt captures site visitor information prior to IM session (optional)
• Customizable routing rules for selecting agents
• Visitor chat history and Geo IP information made available
• Session recording
• Transcript and lead details automatically fed to CRM system via standard XML format, making online chat for auto dealers easy to incorporate into existing processes and systems
• Transcript emails to site visitors at their request
• Reporting is fully integrated across all communication types

Click-to-Call

ContactAtOnce! provides an instant web-based click-for-a-callback capability. A site visitor can request a callback, and the ContactAtOnce! service then uses the regular telephone network to make the connection.

Feature highlights:

• Buttons can be placed “standalone” within web page or integrated within IM/chat client
• Prompt form captures phone number for customer
• Instant conference call bridges site visitor to sales person
• Full call-detail capture
• Configurable “whisper”
• Call recording
• Reporting is fully integrated with all communication types
• The perfect complement for online chat for auto dealers

Note: Currently available in North America only.

Voice over IP (VoIP) and Live Video

ContactAtOnce! provides a VoIP and live video communication option. Once an IM/chat session is established, the site visitor can escalate it to a PC-to-PC video call with the click of a button. This allows consumers and sales people to communicate via “voice call” through the microphone and speakers of their respective computers. The still photo of the sales person can also be replaced with a live webcam video feed.

Feature highlights:

• Integrated into IM/chat session
• Two-way, PC-to-PC live audio between site visitor and sales representative
• One-way, sales representative to site visitor live video feed (requires webcam)
• Full call-detail capture
• Reporting is fully integrated with all communication types
• Enabled via a Flash plug-in most browsers already have. No other special software or proprietary “soft phones” are required
• The perfect way to go beyond car dealer live chat and stand out from other online chat for auto dealers

Email & Active Email

ContactAtOnce! provides advanced, presence-aware contact-us forms (also known as “Active” email).

Feature highlights:

• Capture standard “contact-us” lead information
• “Presence-aware” features guide a site visitor submitting a form to enter into an interactive conversation via phone or IM if an advertiser sales representative is available
• Branded email templates
• Reporting is fully integrated with all communication types

Tracked numbers

ContactAtOnce! includes tracked telephone numbers, or can work alongside existing tracked number solutions. Calls to the tracked numbers are forwarded to the advertiser while call detail is captured.

Feature highlights:

• Toll-free and local numbers
• Full call-detail capture
• Configurable “whisper” announces lead source to advertiser
• Call recording
• Name & address lookup to identify prospect
• Reporting is fully integrated with other communication types
• Combining tracked numbers with online chat for auto dealers is a smart because it consolidates the reporting and results in a better overall deal

Note: Currently available in North America only.

Find out how simple it is to add ContactAtOnce! to your website and start generating more qualified sales leads today - contact us.