Contact At Once!

Michelle Young

Michelle Young

After 20 years as a loadmaster for the U.S. Air Force, Michelle turned her creative and logistical skills toward marketing. Now the Digital Marketing Specialist at Contact At Once!, she's an advocate for seeking the best new ways to meaningfully connect with others.

Recent Posts by Michelle Young

How to Manage Forms in the New Embedded Window

You have our new embedded window on your site. You’ve customized your chat & text engagements. You know what? It’s time to get acquainted with our new customized forms. Now you can gather the information about the customer that YOU want to know…before or during the conversation. There are 5 types of forms available Take […]

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Are You Getting the Message?: Connect With Consumers the Way They Want

In today’s mobile-driven society, consumers have an array of different channels at their fingertips to reach out to businesses and providers. Most people think of these common options: 1-800 number (if you’re desperate), email (if you want to wait) and live chat. While the automotive industry has adopted live chat in large numbers, still only […]

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How to Customize Your Chat & Text Engagements

If you’re rockin’ our new embedded window on your site (thanks to what we refer to as the “unified tag,” which is nerd-talk for cool code), you’re in for a treat. Not only is it a great customer experience, it gives you more control. For example, your Contact At Once! admin can customize the way […]

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Using Dealer Chat to Close Deals? You Betcha.

At Contact At Once!, a LivePerson company, our mission is to make life easier by transforming how people communicate with brands. When we help you move customers closer to purchase via messaging, we consider it a personal “mission accomplished.” Your goal is our goal. So you can imagine how happy we get learning how our […]

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Ghosted? 5 Ways to “Resuscitate” Conversations with Unresponsive Online Shoppers

We’ve all been there. Someone texts in, asking a question. You respond with an answer. Maybe you have a back-and-forth conversation for a bit then…poof! You’ve been ghosted. You’re now dealing with an unresponsive customer. How do you breathe new life into that conversation and determine if they’re gone for good or ready to come […]

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