Contact At Once!

Michelle Young

Michelle Young

After 20 years as a loadmaster for the U.S. Air Force, Michelle turned her creative and logistical skills toward marketing. Now the Digital Marketing Specialist at Contact At Once!, she's an advocate for seeking the best new ways to meaningfully connect with others.

Recent Posts by Michelle Young

How to Customize Your Chat & Text Engagements

If you’re rockin’ our new embedded window on your site (thanks to what we refer to as the “unified tag,” which is nerd-talk for cool code), you’re in for a treat. Not only is it a great customer experience, it gives you more control. For example, your Contact At Once! admin can customize the way […]

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Using Dealer Chat to Close Deals? You Betcha.

At Contact At Once!, a LivePerson company, our mission is to make life easier by transforming how people communicate with brands. When we help you move customers closer to purchase via messaging, we consider it a personal “mission accomplished.” Your goal is our goal. So you can imagine how happy we get learning how our […]

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Ghosted? 5 Ways to “Resuscitate” Conversations with Unresponsive Online Shoppers

We’ve all been there. Someone texts in, asking a question. You respond with an answer. Maybe you have a back-and-forth conversation for a bit then…poof! You’ve been ghosted. You’re now dealing with an unresponsive customer. How do you breathe new life into that conversation and determine if they’re gone for good or ready to come […]

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Hot Opportunity Transfer: Are You “Hot” or Not?

Will all the HOT dealers please stand up? No, I’m not talking about who looks good today (I promise). I’m talking about those who’ve taken advantage of our Hot Opportunity Transfer (HOT) capability, a standard feature for dealerships on our Professional package. The combination of chat, text and a co-managed implementation allows Contact At Once! […]

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Do You Know Your Work “Big Picture”?

Are you passionate about what you do? Are you as passionate today as you were when you started? Even if you love your job, it can be a struggle to stay motivated—especially in a position where you deal with rejection or customer irritation on what can seem like a daily basis. (Hats off to you […]

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