So we launched a chat forwarding feature a while back and some have noticed and some have not so I am writing this post to spread the word and to also inform everyone of the uses for it.  It’s the 1st week of May and we just had a great month.  Thank you to all who spent the time to research us and thank you to all of our existing dealers.

OK chat forwarding…..Dealers are loving this because they can forward a chat to the appropriate sales person.  The chat feature allows multiple people in the chat at once.  This is great for many reasons…

1) you can give a warm T.O. and

2) people appreciate being able to get the person they need by chat

“[10:00:49 AM]<Customer>Wow. I can IM my Mazda guy. This is nuts.” 

I thought that was funny. 

Another great part of the chat forwarding feature is that the agent receiving the request will get a link to review the conversation up to the forward so you don’t have to ask all the same questions over again. 

We are also able to forward chats back to the dealership when they miss them if you are on our rollover service (look for a press release about the rollvoer feature tomorrow!).  This is nice because we know no one can handle your leads better than you!

Just a heads up….everyone has the same theme - last October was the worst month in the business and things have increased every month since.  Keep trucking along…things are looking up.