Implementing live chat and text with our digital messaging platform means you’re that muchcloser to meeting online shoppers on their terms. Now let’s get you the training you need to make the most of it!
Step 1: Choose your course outline based on your responsibilities.
Step 2: Watch the training videos in order, top to bottom, at your convenience (at least the first time).
Step 3: Come back for a refresh as needed!
If you're the Contact At Once! administrator for your company, you need to know more than how to chat or text with customers. This training program will help you understand how to set up, use and make the most of this messaging solution. Watch (and re-watch!) at your convenience:
If you're responsible for answering the consumers who chat or text in questions to your company, our Agent Training is for you! These are self-paced, on-demand courses you can watch (and re-watch!) at your convenience:
We’re always here to help if you’ve got Contact At Once! chat and text training questions!