“The reports in your system that show how we compare to other stores – that info is really valuable.”
Below is the transcript of an actual IM conversation between Shawn Wells of Lexus of Glendale in Glendale, CA and ContactAtOnce! VP of Sales, Ed Parkinson.
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<Shawn Wells> |
Thank you for contacting Lexus of Glendale. How may I help you? |
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<Ed Parkinson> |
Hi Shawn this is Ed Parkinson with ContactAtOnce! |
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<Shawn Wells> |
Great! We have been very happy with the response from our guests. |
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<Ed Parkinson> |
Why do your guests like it? |
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<Shawn Wells> |
Convenience and ease of use. Many of our guests now use it to schedule their services, sales test drives, even request parts. |
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<Ed Parkinson> |
Why do the dealership personnel like it? |
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<Shawn Wells> |
They know that our guests like it, that it brings in business we might not otherwise have received, and that the staff assigned to the chat feature WILL get the guest in to our dealership. |
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<Ed Parkinson> |
What’s been the biggest surprise with live chat? |
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<Shawn Wells> |
The reports in your system that show how we compare to other stores - that info is really valuable. |
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<Ed Parkinson> |
OK. We appreciate your business Shawn. Thanks for your time today! |
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<Shawn Wells> |
You are welcome. |
