Marc F. Hayes Jr.

VP of Product & Strategy

Marc, a respected authority in the messaging and customer relationship management areas, had the original idea that became Contact At Once!. Prior to founding the company, he spent 18 years at Accenture, building his reputation as a pragmatic innovator who delivers solutions to business problems and opportunities. He held leadership positions from Messaging Practice Leader to Electronic Customer Relationship Management (eCRM) Practice Leader and CRM Practice Technology Leader. Marc is a graduate of Clemson University.

Skip Dowd

VP, Global Automotive Solutions

Skip has devoted his entire professional career to the automotive industry, resulting in a long list of accomplishments. In fact, Skip was the vision and leadership behind the team that launched AutoMart.com in 2004, managing its growth to over 2,000 customers and 1.7 million unique visitors by 2008. When Skip's AutoMart.com team deployed Contact At Once! chat to over 1,000 dealers, he developed a passion for its unique benefits. So when AutoMart.com was acquired by AutoTrader.com, Skip assisted with the transition and then joined Contact At Once!. Since that time, he has been instrumental in the adoption of Contact At Once! solutions by AutoTrader.com, Cars.com, CarGurus.com, Honda, Acura, Kia, Chrysler, Dealer.com and more. Skip currently directs automotive sales and business development teams around the globe. He graduated from Mount Union College with a degree in business.

Yuval Lubowich

Head of Contact At Once! Product House

Yuval is passionate about making people’s lives easier with technology. Heading the Contact At Once! Product House is a perfect way to live that passion, as he oversees all product development from R&D to product management and production. Prior to this, he led LivePerson's Big Data Product Group. Yuval’s over 20 years of product development experience also includes responsibilities as the VP of Products at C-Nario, Director of R&D at Nice Systems (responsible for developing their Interaction Analytics solutions) and more. Yuval holds a B.A. and M.Sc (cum laude) degrees in Comupter Science from the Interdisciplinary Center Israel.

Bill Berry

Director, Automotive Dealer Sales

Bill has spent over half of his 20+ years of sales/sales management experience in the automotive and automotive software industries. Prior to leading the dealer sales team here, Bill headed Contact At Once! business development with our various partners, account consultants and independent dealer sales. Bill was also the VP of Sales at AutoRevo. During his tenure, AutoRevo was listed as one of the top 100 fastest growing companies in Dallas (twice) and on the Inc. 5000 (2010-2012). He lives in Allen, Texas, with his wife and two daughters.

Therese Aleman

Senior Director, Marketing

Therese has extensive experience developing and executing marketing and communications strategies for technology companies, including the launches of multiple early stage software companies and fast-growing SaaS solutions providers. She began working with software companies during the high-growth phase of ERP and supply chain solutions and gained a reputation as a leader in the development of innovative direct marketing strategies. Therese holds a B.A. in Journalism from Western Kentucky University, is a member of Atlanta's High Tech Ministries and volunteers with community youth ministries.

Damon Hughes

Director, Yield Management

With more than 15 years of experience developing and managing solutions and services that garner rave customer reviews, Damon's passion is process-oriented management and his goal is a positive--and powerful--user experience for online shoppers whether they're interacting with your team or ours. He began his career in software development with industry giant Lockheed Martin. He has since developed deep expertise in the automotive industry, joining Contact At Once! in 2008. Damon holds a B.S. in Computer Science from North Carolina State University.

Ed Parkinson

Director, Sales Development

Ed has been working with automotive dealers for over 27 years, championing many new services that “move the needle” for his customers. He helped pioneer the use of call tracking and measurements to increase sales and quantify the return on marketing during his seven years at Who’s Calling Inc. Ed began selling and coaching auto dealers on Contact At Once! services in 2006, finally joining the company as VP of Sales in April 2007. He holds a B.B.A in Marketing and Management from Temple University.