Despite society’s fascination with chatbots and automation, studies show that people want to connect with a real person. They just want to do it on their terms. That’s why we believe in combining the technology that makes life more convenient with a personal touch!
For example, including a photo on your company’s chat invitation can influence website visitors almost subconsciously. It helps your agents (the people responding to the chatting consumer) gain trust. Websites with personalized photos and happy smiling people also tend to have higher conversion rates. In fact, conversion rates may double when photos are used.
So if you don’t already use photos in your Contact At Once! chat invitations, we highly suggest it!
The Contact At Once! administrator for your company can do this for all existing agents in just a few steps:
If you’re an agent and want to update your own photo, it’s just as easy:
Note: If you’re cross-assigned to multiple accounts (answering chats for multiple companies or locations, for example), you’ll need to ask your admin to add the photo.
For more tips on how to get the most out of your Contact At Once! solution, browse our Quick Tips blog section.
Written by: Natalie Gullatt on January 20 2017