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How It Works

Shoppers now spend hours researching future purchases on merchant websites, social media, review sites, online classifieds…the list goes on. We call this “the network.” Contact At Once! helps businesses harness that network so they can go almost everywhere their shoppers go…ready to engage at a moment’s notice.

 

Watch the video to see how Contact At Once! mobile text and live chat put businesses back in the conversation.

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Live Chat

Harness the network—everywhere shoppers shop online—with the only webwide  live chat solution. With it, shoppers can initiate instant sales conversations from merchants’ websites, mobile sites, emails, online ads, Facebook, etc. In fact, it’s the only chat that the busiest advertising search sites use, too! (Do AutoTrader.com or Apartments.com ring a bell?)

For Local Businesses

  • Create a web of branded live chat connections everywhere consumers research.
  • Answer questions & influence decisions during the research phase.
  • Never leave shoppers hanging – System recognizes agent availability & our Virtual Receptionist service can back up your staff when they are too busy or unable to answer.

For Advertising Sites

  • Increase shopper interaction with live chat in ads.
  • Bundle chat into ad packages for new revenue opportunities.
  • Capture more ad conversions – Our Virtual Receptionist service can help even when merchants can’t answer.

Mobile Text

Businesses can make it even more convenient for consumers to engage with them thanks to Contact At Once! Mobile Text Connect. Whether shoppers text a question or salespeople initiate follow-up, all those texts are managed through the Contact At Once! platform—complete with tracking, compliance with privacy regulations and mobile lead capture.

For Local Businesses

  • Let consumers text questions, set appointments via text, etc.
  • Follow up with customers more efficiently & effectively.
  • Stay in control with reporting features & automatic CRM updates.

For Advertising Sites

  • Embed two-way mobile text connections in ads.
  • Bundle texting into unique online & mobile ad package offerings.
  • Increase mobile conversion rates by about 25% (over listings with only phone or email options).

 


More Mobile Options

If shoppers are mobile, shouldn’t businesses be able to go where they go? That’s why Contact At Once! created mobile apps for our live chat and mobile text solutions, which extend businesses’ online presence so they are ready to answer…whenever shoppers are ready to reach out.

Chat & Text on the Go
Our mobile apps turn smartphones and tablets into mobile chat centers. Businesses can answer any chat or text request that comes in as their staff members move about and multitask.

Contact At Once! customers can download the app to get started.


Product Timeline
What If…?
2005
Like most tech companies, Contact At Once! started with a simple question: "What happens if...?"  Chat wasn't new; neither was texting. But no one had ever deployed them within online ads and scaled them webwide. What if one click created an instant connection between an online shopper and an advertiser, anywhere, anytime? Better ad conversion and a great shopper experience is the answer...and it launched a software company.
Automotive Pioneer
2006
Though the software was built to work across many industries, we had to pick one as the first focus. We pioneered the use of live chat in automotive advertising, literally driving around Atlanta and knocking on dealers’ doors. Today, our chat network of dealers, manufacturers and auto listing sites numbers 13,000+.
Let’s Go Apartment Hunting
2010
As demand in the automotive industry grew, we started asking “what if...?” about other markets, like multifamily housing. What if people who were looking for an apartment through online ad listings and property websites could instantly start a conversation with a property leasing agent? Hmm...
First iPad Chat App
2010
Mobile devices really have become the name of the game, and we created the first native iPad chat app for the automotive and multifamily housing industries. With it, salespeople no longer had to sit at their desks to receive and respond to a lead. They could chat with prospects wherever they went!
Use Your Phone to Chat
2011
With iPad chat adoption zipping along, we asked ourselves: “Why leave mobile phones out of the conversation?” We developed the first mobile chat app for iPhone and iPod Touch, making it even easier for our customers’ salespeople to keep chatting and gathering leads.
A New Team to Help You Chat
2011
When some customers told us they couldn’t keep up with all the chat leads coming in, we knew it was a good problem to have! So we added a brand-new Virtual Receptionist team to back up our customers when they’re too busy to answer chats or are not available.
Say Hello to Mobile Text Connect
2011
We introduced the first SMS text-to-chat feature for automotive and multifamily housing advertising. With it, shoppers can text your business using their mobile phone...and you can reply through your Contact At Once! software (which is sent back to the shopper as an SMS text), complete with analytics and transcripts. Isn’t technology grand?
Chat for Real Estate
2012
With a new focus in the real estate industry, more agents, brokerages, builders and website/search providers started using Contact At Once! chat and text software to boost their showings and sales.
TRUSTe Certified Products
2012
Contact At Once! was the first sales conversation platform provider certified to display TRUSTe’s Safe Harbor Seal. We took part in (and were certified by) the TRUSTe® U.S.-EU Safe Harbor Program, demonstrating our global commitment to online privacy...and our customers.
Patents Issued
2013
The originality of the idea behind the company was validated by the U.S. Patent Office when they issued two patents to us, both having to do with including two-way communications links within online ads.
First Android Mobile Chat App
2013
We created the first native Android mobile chat app in Google Play (available at no additional fee to Contact At Once! customers). It even included new swag, including the ability to manage multiple chats at once, join in-progress conversations and more.
Today

Contact At Once! serves thousands of businesses in multiple industries and will manage more than 6 million sales conversations initiated by consumers this year. We partner with some of the world’s most recognized brands and are called “home” by more than 140 people dedicated to creating the most amazing customer experience on the planet.
Questions? Chat Text
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