Contact At Once! Blog

Contact At Once! Selected As Apartment Chat Provider For Greystar’s Seattle Properties

Enhances website conversions and responds to consumer preference for real-time communications with leasing agents and residential management

Contact At Once!, the leading provider of apartment chat software, today announced that Greystar, a fully integrated multifamily company offering expertise in property management, development and investment throughout the United States, has selected Contact At Once! to deliver online live chat for their Seattle, Washington rental properties.  The newly offered chat functionality offers prospective residents a real-time, text-based connection to Greystar’s Seattle area leasing agents.  Moreover, the chat solution allows current residents to communicate directly with property staff regarding maintenance needs and operational questions.

We all tend to over-schedule our lives and then we struggle to prioritize those things in life we must make time for – like finding a place to live,” noted Lynn Owen, Senior Director Real Estate for Greystar Seattle.  “We selected Contact At Once! so that our prospective residents could squeeze in those priorities over the course of the day – be it on the run or at work.  Instead of emailing or leaving a voice mail and waiting an indeterminate length of time for a response, Contact At Once! empowers the prospect to  ask questions and to gain immediate, real-time answers.  This allows them to make a streamlined and informed decision, which is as much a benefit to Greystar as it is to the future resident.

Contact At Once! is the multifamily industry leader in apartment chat software, connecting prospective renters with leasing agents to have live, text-based conversations.  Multifamily housing communities (apartments) typically see a 25% or higher increase in responses to their property listings by adding live chat to their properties websites, Facebook pages and Craigslist postings.  This results in more opportunities for leasing professionals to influence rental decisions, to build rapport and book more leasing appointments.

“We’re pleased that Greystar’s Seattle team is experiencing positive results by adding Contact At Once! chat to their online marketing websites,” said Ed Javier, Contact At Once! Vice President of Sales, Real Estate Solutions.  “It is no great secret that people are texting more than they are making phone calls with their mobile devices.  It is that comfort level with text-based communications that makes apartment chat such a compelling option in the multifamily rental space.  Prospective and current residents intuitively feel secure with chat thanks to that level of comfort.  It also allows the future and current resident an ideal way to communicate when voice-based communications are not a viable option, such as during working hours.”

Contact At Once! helps to further personalize the online research experience by allowing site visitors to easily engage with apartment communities. Visitors are welcomed by a presence-aware chat greeting when a leasing agent is online and available to answer their questions.  When an online visitor clicks on a chat button, a window opens to display the name and photo of the leasing agent who is responding to the chat request.  To learn more about apartment chat solutions provided by Contact At Once!, please visit

Contact At Once! is the leading multifamily, property chat software provider and operator of the apartment industry’s only multifamily chat network. The chat network consists of hundreds of apartment rental communities, as well as major listing services like and  Adding Contact At Once! apartment chat software to a website typically increases a lead to rental conversations by at least 25%.  Added to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! was also identified as one of Atlanta’s Best Places to Work in 2012 by the Atlanta Journal-Constitution , where the company is headquartered.  Further information about Contact At Once! solutions for the multifamily apartment rental vertical may be found at  Interested parties may also follow the company’s activities by visiting their Facebook page found at

Greystar is a fully integrated multifamily company offering expertise in property management, development and investment throughout the United States.  Greystar was founded in 1993 with the intent to become a provider of world-class service in the multifamily real estate business.  Greystar’s innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels.  Headquartered in Charleston, SC, Greystar manages over 190,000 units in 100+ markets with a team that is more than 5,000 strong and growing. Greystar has invested approximately $3 billion in multifamily investments since its inception.  To learn more about Greystar, visit

Written by: Aaron Hassen on April 24 2012