Dealer Frequently Asked Questions

Q: What if there isn’t always someone available to answer chats, such as when we’re covered up or after business hours?
A: ContactAtOnce! dealer live chat is “presence-aware”. That means the system is constantly monitoring the availability of your sales people and it automatically turns website graphics on and off accordingly. As well, ContactAtOnce! can be configured for “rollover” so that any chats you miss are answered by the ContactAtOnce! dealer live chat answering center or an outsourced BDC provider of your choosing.

Q: How does ContactAtOnce! compare to fully outsourced “chat answering services”?
A: With fully outsourced answering services you have less control and your sales people cannot build trust and rapport with prospective customers. As a result, your close rate on those leads will be lower and customer satisfaction will suffer. With ContactAtOnce! you get the best of both worlds. You are in control of customer chats and your sales people have the opportunity to build trust and rapport that will ultimately translate into higher closing rates, but we also “got your back” during those times when you are unable to answer the chats yourself. During those times we answer for you and subsequently forward the lead information to your sales team.

Q: How hard is it to add chat to website?
A: Simple. Some basic HTML and/or java script is required and it takes only minutes for a webmaster to add chat to website. We provide everything that’s needed, including on-call technical support staff, and we have extensive experience working with most dealership website providers. (e.g. ADP chat, BZResults chat, Cobalt chat, Dealer.com chat, Dealer Impact chat, DealerMax chat, DealerSkins chat, Izmo chat, MJMI chat, Reynolds chat, TK Carsites chat, XIGroup chat, etc.)

Q: Who picks the graphics for the ContactAtOnce! dealer live chat icons and drop-ins on my site?
A: You do. The system allows you to choose from a vast library of existing designs or upload your very own design. And, you can change a design as often as you wish without having to involve your webmaster each time.

Q: Can I get leads on my mobile phone?
A: Yes, ContactAtOnce! can direct calls and send SMS text messages to your mobile phone.

Q: How many sales people should I set up?
A: As many as possible! Unlike most dealer live chat software which much be licensed by the user, ContactAtOnce! enables you to set up as many sales people as you like without additional charges, and the more you set up the more likely that at least one will be “available” the next time a prospective buyer visits your website.

Q: Who gets the inbound leads if we have multiple sales people available?
A: The dealer live chat system can route leads in several different ways. The default is “first responder”, meaning that all available sales people are alerted simultaneously and the first to answer gets it. The alternative is “round robin” where the system attempts to equally distribute leads.

Q: Does ContactAtOnce! work on 3rd party sites where I have my inventory ?
A: Yes, provided they have licensed our technology. Over 35 third party sites have enabled ContactAtOnce! for dealer live chat including national Cars.com and Automart.com and many local newspaper and regional classified sites as well. More third party sites are adding ContactAtOnce! every day so be sure to ask your 3rd party site provider - generally they bundle it into their advertising packages at no additional charge to you.

Q: Where can I see ContactAtOnce! in action?
A: Right here on our website. We practice what we preach, so you can experience ContactAtOnce! from the perspective of a site visitor on our site. Use it to contact us and ask any additional questions you may have. You may also schedule a live demo.

Q: How much does it cost, how do I sign up, and what happens next?
A: ContactAtOnce! auto dealer live chat edition is available month-to-month starting at $199 per month. View online pricing and sign up. Once you sign up the system will automatically generate an email to you and your webmaster that includes the html for your website. A self-service setup wizard will guide you step-by-step through the setup process. It’s easy and it’s fast.