Today’s press release made official the availability of both a chat rollover feature and a managed chat answering service.   Auto dealers using ContactAtOnce! should find the announcement very interesting.

From the press release:

“Sales people in the dealership are very effective answering a shopper’s questions and setting appointments, so we strongly prefer that they handle our chat leads,” said Drew Fitchett, Owner of North Penn Imports VW Mazda in Colmar, PA. “That said, there are times during the business day and certainly after-hours, when our sales people are not able to answer, yet we still want our prospects to be able to connect with someone immediately. The ContactAtOnce! rollover feature intelligently forwards leads during those times, and ContactAtOnce! managed live chat personnel have demonstrated excellence in handling rollover leads exactly how our dealership wants them handled.”

The chat rollover feature is a software feature that can be used to intelligently and automatically route chat requests to any chat answering service (e.g. outsourced BDC provider or call center).  This feature is not specific to automotive and could be very useful for any business regardless of industry.

The managed chat answering service is the ContactAtOnce!-provided answering service for those auto dealer customers that don’t have an existing outsourced BDC provider.  At this time the managed chat service is very specific to auto retail as the personnel are specifically trained to handle inbound chat leads from car shoppers.