KITCHENER, Ontario, May 13, 2018 — Contact At Once!, a LivePerson Company (Nasdaq: LPSN), has opened their new bilingual contact center in Ontario. This center supports the Canadian automotive market and helps businesses use Contact At Once! messaging solutions to respond more quickly to their consumers via Live Advisors in both English and French.
“We felt it was important to have a bilingual contact center based in Canada, as we see the Canadian market maturing in the conversational commerce space,” explains Michael Jester, Contact At Once! Director of Managed Services.
“Car shoppers and owners want fast, reliable, information when looking for a new car or service, and our Live Advisors will be there to provide immediate help via messaging. This, in turn, helps our Canadian dealers and manufacturers build a better consumer experience.”
Contact At Once! provides the automotive industry’s most widely deployed messaging platform. Combining messaging technologies, bots and Live Advisors, like the new group in Ontario, enable the Contact At Once! automotive tango. This “tango” happens when Live Advisors, bots and dealers seamlessly hand off conversations among each other—based on what information consumers need and where they are in the buying process—and a better customer experience can be the result. That’s vitally important, as more and more consumers turn to messaging to converse with businesses. In the last year alone, messaging over the Contact At Once! platform between consumers and businesses has grown 39 percent (including a 228 percent increase in SMS alone).
ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson Company, helps create satisfying connections and build relationships between auto shoppers and dealers by making it easier for consumers to ask questions and get information in the micro-moments when they shop—whether on a brand or retailer site, via online advertising, on social media and more. Contact At Once! is the industry’s leading provider of messaging platforms with over 17,000 businesses using our solutions to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.
ABOUT LIVEPERSON, INC.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.
Written by: Angela Wijesinghe on May 13 2018