The Chat & Text Solution Used by More Dealers

Don’t tell shoppers, "I’ll get back to you later." Connect instantly on EVERY device, from mobile to desktop, from text to chat. It’s easy to do it all with Contact At Once!.

 

Why Contact At Once!

One solution for chat AND text. One solution that works on your FCA Digital websites AND 3rd-party advertising AND any device. And all backed by trained professionals who build relationships and manage the conversations you might otherwise miss, 24/7. With Contact At Once!—proven at more dealerships than any other, already built into Dealer.com sites AND part of the FCA Digital Certified programs—it’s easy. With Contact At Once!, you need not compromise.
More connections. More conversations. More sales & service opportunities.

What You Get

with this all-in-one platform

Dealer Chat

Be there with real-time, on-screen help the moment car buyers want it (whether mobile or desktop). Then use the extra insight and tools you get (behavioral and geo-location data, live visitor tracking, real-time translation, etc.) to personalize the experience. You can even stream live video!

Dealer Text

Text with buyers almost anywhere your inventory is listed, and empower your team to answer from any device...even record and text videos! We support the latest in compliance assistance (with privacy regulations like TCPA), lead routing, video sharing and secure, trackable mobile answering. Plus, our Call Alert feature even helps your team immediately follow up (via text) with customers who call in on a mobile phone!

Everywhere

Dealership websites, mobile sites, OEM sites, emails, third-party ad listings, banner ads, landing pages, social media...wherever shoppers find you, they can chat or text with you. Even better? Your team receives and responds to all those sales conversations through a single app!

Anytime

Our all-in-one messaging solution helps your dealership be there, ready to help whenever customers reach out. From mobile apps so your team can respond at home to a team of professionals to manage conversations on your behalf (up to 24/7), we’ll make sure you don’t miss an opportunity.

Every Device

Shoppers can message you no matter the device they’re using to research (smartphone, tablet, desktop) and your team can respond just as seamlessly, no matter the device they’re using! Contact At Once!’s mobile and desktop apps make these instant connections possible...even if you need to switch from desktop to mobile mid-conversation.

Full Control

Transcripts - Every chat and text message is recorded and emailed to the manager of your choice, promoting accountability, training opportunities and quality assurance.

Compliance Management - With built-in permission-based rules, automatic opt-outs and tracking, your dealership has access to every contact, every message and more to help with compliance management (like for the TCPA).

CRM Integration - Lead data from chat and text conversations post to your CRM, and valuable customer information is always tracked. And yes, we already integrate with most leading industry CRM systems!

Rich Analytics

Make your every engagement smarter, more relevant and more likely to convert a browser into a buyer. From chat and text performance reports to behavioral targeting and live visitor tracking, Contact At Once!’s rich analytics can help your team enrich customers’ experiences and pinpoint improvement opportunities.

Deep Dealer.com Integration

Unlike other chat products that may be superficially added to your Dealer.com-powered website, ours has been built right in by Dealer.com. Better Integration = Better Results

Professional Messaging Experts

Team too busy to manage all those car shoppers’ chat or text messages? Want help after-hours? We’ve got your back with up to 24/7 coverage! We’ll manage those conversations when you can’t. Our team of professionals specialize in creating meaningful connections and building relationships, so consumers will get the service and immediate attention they want...and you never have to miss a conversation.*

*Available with the CO-MANAGED and FULLY MANAGED packages

FCA Digital Pricing

Fully Managed Chat

Starts At $250/mo*

Focus on selling; we’ll manage all dealership chat conversations on your behalf every month! (Want more? Expand coverage to include dealership text conversations!)

*Based on 2,000 unique website visitors/month. Additional coverage available.

Co-Managed Chat + Text

$525/mo

Get it ALL, from the only webwide chat to secure, integrated texting and the expert backup needed to respond instantly anytime. (Up to 55 conversations managed on your behalf included; more coverage options available!)

Self-Managed Chat + Text

$300/mo

Want to offer chat AND text, but manage all conversations yourself? Help your team provide the best digital experience and make meaningful connections anyway consumers want with this self-managed, all-in-one messaging software.

Additional Packages Available

Only want to text with consumers? Want fully managed coverage for chat AND text? Or do you want to offer chat and text in your service department? We’ve got a package tailored for you!