“The results came about very, very quickly.”
Below is the transcript of an actual IM conversation between Diane Witcraft, Internet Sales of Cherry Hill Nissan in Cherry Hill, NJ and ContactAtOnce! VP of Sales, Ed Parkinson.
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<Diane Witcraft> |
Hello, How may I help you? |
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<Ed Parkinson> |
Hi Diane it’s Ed P. May I ask you a few questions about Instant Messaging? |
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<Diane Witcraft> |
Sure…go ahead. |
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<Ed Parkinson> |
Has it helped your department? |
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<Diane Witcraft> |
Yes…absolutely…$ the results came about very, very quickly…within days!!! |
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<Ed Parkinson> |
By results, do you mean setting appointments? |
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<Diane Witcraft> |
setting appts…& actually sold the 1st one thru ContactAtOnce! within the 1st 2 or 3 days |
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<Ed Parkinson> |
Great News. How do your site visitors perceive instant messaging? Do you think that IM can be the margin of difference to open the door of online communication? |
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<Diane Witcraft> |
Huge, huge response from visitors on the website…they think it is awesome! I have to tell you that I was surprised at how well it worked out for us! |
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<Ed Parkinson> |
Your staff is well trained and the quality of the conversations are very good. Knowing what you have learned and experienced with IM how would sales life be in the absence of ContactAtOnce? |
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<Diane Witcraft> |
We would lose a minimum of 10 cars per month probably would be more in the future… |
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<Ed Parkinson> |
Diane, thanks for taking a few minutes to talk to me. Would it be ok for me to share this conversation with other people? |
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<Diane Witcraft> |
Sure not a problem…see you Ed! |
